Software Maintenance

JOSÉ R. GONZÁLEZ-REGUERAL

*** **** **** **. # *** Miami, FL 33172

Phone: 305-***-**** Cell.: 786-***-****

E-MAIL: *********@*****.***

PROFILE

PC and Tech Support technician, with 20+ years experience.

Owner and President of Computer Teck Support

A+ certified (CompTIA)

SKILLS

Platforms: Microsoft DOS & Windows Operating Systems (Servers & Clients- all versions-) and Office Applications. Basic knowledge of UNIX-like OS (BSD & Linux), and OS X (Mac).

Software: Microsoft Visual Basic, Microsoft Office.

Networking: Good understanding of TPC/IP, NetBEUI, NetBIOS, IPX/SPX networking.

Hardware: Knowledge of PC hardware architecture, devices & peripherals.

Services: Vast customer relationship experience as a computer technical services provider.

EDUCATION

1992 - 1993 Ministerio del Trabajo y Seguridad Social, Madrid, Spain

Networking and Communications

1992 Golden Courses Academy, Madrid, Spain

Operating Systems

1981 - 1982 Instituto Técnico, Havana, Cuba

Computer Systems Specialist

1979 - 1981 Instituto Pre-Universitario Saúl Delgado, Havana, Cuba

Bachiller en Ciencias y Letras.

EXPERIENCE

Install, repair, configure and troubleshoot hardware on PC machines.

Setup, configure, troubleshoot and maintain software (Operating Systems and Applications) on small networks like Small Business or Small Offices environments and Corporate Networks with a few hundreds of Workstations and several Servers. Majority of them from Microsoft (DOS, Windows - all versions-)

Troubleshoot customer network connectivity issues.

Install and configure DNS, DHCP, WINS, DOMAIN, and SBS Microsoft Windows Servers (NT 4.0, 2000, 2003, 2008, 2011) and Debian (Linux) as Domain controllers (SAMBA).

Install, maintain and troubleshoot HUBS, ROUTERS and other network equipment (TCP/IP networking).

Make research and suggestions about the purchase and/or use of hardware parts and equipments based on the needs of particular tasks in order to get the best possible quality-price performance.

RELATED WORK

2007 – 2014 Working as independent contractor for different companies and clients

2006 Working with RHT for different clients

2002 – 2005 Installation, maintenance and support of small business networks and PCs. (Self-employed)

Troubleshooting hardware and software for servers and desktop.

2000 - 2002 MS Visual Basic & MS SQL Server, as a Junior Developer with Lead GR Technologies.

1998 - 2000 Network Administrator for:

- SOLyMAR - Midway Camera

- Marlins Consolidators, Inc. - Lamberts

- SOLTRANS - Lumeco Management

- GALMAR - FIC Services & Investments

1996 - 1998 ActiveNet Corporation, Network Administrator

Windows NT servers, Backup System Operator with Windows clients.

Reviewed the needs of network users and recommended hardware and software solutions to meet company needs.

1993 - 1996 M-DCC Interamerican Center, Computer Lab Assistant

Installation and maintenance of hardware/software for the Computer Lab at the Academic Resource Center.

Assist students in the use of application software, including computer aided instruction (CAI).

1992 - 1993 CGS Engineers, Madrid, Spain, PC Technician

LAN maintenance (Personal NetWare) with 15 users.

New hardware installation and upgrades. Troubleshoot PC problems.

References upon request

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