Chanthinia Crosby

Extern

Garland, TX *****

actqsp@r.postjobfree.com - 469-***-****

A hard working, reliable, professional with excellent people skills seeking to obtain a position as a Leasing

Consultant. Responsibility and an excellent work ethic will be a valuable asset to any fast paced leasing

residential .

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

UnitedHealth Group - Richardson, TX - October 2015 to Present

Responsibilities

Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members

•Sets priorities for the team to ensure task completion and performance goals are met, such as Quality,

Adherence, Service Level and AHT

•Coordinates work activities with other supervisors, managers, departments, etc.

•Identifies and resolves operational problems using defined processes, expertise and judgment

•Provides coaching and feedback to team members, including formal corrective action

•Conducts annual performance reviews for team members

•Provides expertise and customer service support to members, customers, and/or providers

•Coordinates work activities with other supervisors, managers, departments, etc.

•Identifies and resolves operational problems using defined processes, expertise and judgment

•Provides coaching and feedback to team members, including formal corrective action

•Conducts annual performance reviews for team members

•Provides expertise and customer service support to members, customers, and/or providers

•Coordinates, supervises and is accountable for the daily activities of business support, technical or production

team or unit.

•Impact of work is most often at the team level.

Medical Screener

Octapharma Plasma, Inc. - Garland, TX - June 2012 to October 2015

Responsibilities

Medical Screener

Read and recorded temperature, pulse, respiration.and performed finger sticks. Also performed clerical duties

such as creating and maintaining donor record files. Promoted personal and co-worker safety. Maintained a

clean, orderly and well-stocked environment.

August 2012 to January 2013

Advanced Pain and Injury, Richardson, TX

Medical Assistant

Prepared patient rooms prior to their arrival. Performed finger sticks. Read and recorded temperature, pulse

and respiration. Massaged patients and applied preparations and treatments, such as Tens units, MENS units

and applied hot and cold packs on patients. Assisted with ADLs. Provided necessary supplies, support and

assistance to medical staff and patients for unit specific procedures.

Also responsible for front office duties which included recording and filing patient data and medical records.

Scheduling patient appointments. Wrote clear and detailed clinical phone messages for clinic staff.

Skills Used

Customer Services

Extern

Advanced Pain and Injury - Richardson, TX - August 2012 to November 2012

Appling heat and cold pack on patients, Filling medical records, Making appointments, checking vitals, confer

with patients by telephone and giving injections.

Cashier

Ross Dress For Less - Mesquite, TX - April 2010 to January 2012

Provide customer service, Resolve customer's services or billing complaints, determine charges for services

requested, collect payments and confer with customers by telephone or in person.

CLINICAL SKILLS:

Vitals EKG's Blood Smears

Patient Care Injections Vision Test

OSHA Regulations Autoclave Phone Triage

Microscopic Urinalysis CPR Certified Phlebotomy

Calculated Dosage Glucometer Diagnostic Testing

Erythrocyte Sediment Rate Hemoglobin/ Hemocrit Urinalysis

ADMINISTRATIVE SKILLS:

Phone Skills HIPAA educated Medical Ethics

Scheduling Skills Charts/filing Microsoft Word Microsoft Excel Collections Insurance Verification

EDUCATION

Medical assistant

PCI health training - Richardson, TX

2011 to 2012

Eastfield College - Richardson, TX

SKILLS

Microsoft (10+ years), Excel And Powerpoint (10+ years), Spreadsheets (10+ years)

CERTIFICATIONS

Medical Assistant

October 2020

Contact this candidate