MARK V. CRISCIONE

Plainfield, IL *****

Residence: 815-***-****

E-mail: actqrg@r.postjobfree.com

SUMMARY

A highly skilled and accomplished Lean Six Sigma Black Belt leader / practitioner with over 30 years of technical experience. Led multiple projects over 15 years of successful continuous improvement initiatives using DMAIC principles. Trained and mentored numerous Six Sigma Green and Black Belt candidates and multiple organizations through formal (tutorial) and informal settings (one on one, small group) in understanding and applying measurement concepts to identify areas for improvement. A measurement and analysis expert equipped with statistical methods to improve process capability. A proven track record of creating a manage-by-data culture which led to releases meeting and exceeding their quality goals.

SUMMARY OF QUALIFICATIONS

Six Sigma Black Belt Certified

Balanced Scorecard and Metrics

TL 9000 Metrics Reporting

Capability Maturity Model (CMM)

Conference Presenter

Advanced Statistics Modeling

Microsoft Proficiency (Excel, Powerpoint, Word)

Project Management

Minitab Proficiency

Software Testing

Software Reliability

Hardware Development and Testing

Hardware Reliability

ASIC Design and Testing

PROFESSIONAL EXPERIENCE

NOKIA, Schaumburg, Illinois 2011 – 2015

Lean Six Sigma Black Belt

Improved release readiness capability by introducing a statistically based algorithm to determine if the release meets customer quality expectations

Characterized test phase process capability to find defects and verify bug fixes. This enabled the development manager of each system component (around 7) to determine if his/her area is meeting the predicted delivery quality criteria

Supported multiple release quality managers in setting and achieving quality goals across multiple releases

Increased process improvement capacity by mentoring team members to achieve Six Sigma Green Belt / Black Belt certification

MOTOROLA INC, Schaumburg, Illinois 1993 – 2011

Six Sigma Black Belt

Achieved Six Sigma Black Belt certification for leadership in software measurement

Mentored Six Sigma Black Belt and Green Belt candidates to achieve certification

Presented “Predicting Software Errors and Defects” technical paper which won best paper award at Applications of Software Measurement Conference

Presented “Goal, Question, Metric Tutorial” at Motorola Software Engineering Symposium

Software Quality Measurement and Analysis

Chaired and facilitated cross-organizational software measurement team defining and implementing standard software metrics for senior management quality and operational reviews

Responsible for the collection, analysis and reporting of corporate level software quality metrics

oBalanced Scorecard metric definition, goal setting, analysis and reporting

oTL 9000 metric goal setting, tracking and analysis

oQuality Roadmaps

Presented at several TL 9000 QuEST FORUM conferences (details in Professional Development below)

Presented software process capability metrics at company-wide Software Quality Council meetings

Quantitative Project Measurement

Responsible for Quantitative Project Measurement aspects of Capability Maturity Model Integration (CMMI) definition and implementation. Participated in several process capability assessments over the years

Managed software development processes by applying statistical methods across the software development life-cycle for the following phases:

oRequirements, Design, Code, Sub-System Test, System Test, Customer

Identified which software processes needed improvement

Quality Improvement

Facilitated release quality improvement requirements needed to meet customer expectations typically improving quality by 10% release over release (year over year) for over 15 years of successful releases

Worked with quality and development team members to understand problem areas and identify root causes

PREVIOUS RELEVANT EXPERIENCE

UNIQUALITY, Oak Brook, Illinois

Project Management

A T & T BELL LABORATORIES, Naperville, Illinois

Software Reliability

Hardware Reliability

Software System Test

ASIC Design

Systems Hardware Design

CHICAGO BRIDGE AND IRON COMPANY, Plainfield, Illinois

Research Technician

EDUCATION

MSEE/CS Degree, University of Illinois, Chicago, IL

BSEE Degree, University of Illinois, Chicago, IL

PROFESSIONAL DEVELOPMENT

Motorola Six Sigma Black Belt Certified - 1998

Co-presenter of “Transformers: Morphing TL 9000 Customer-Supplier Partnerships into Business Results” at TL 9000 QuEST FORUM in 2009

Co-presenter of “Partnering That Works, TL 9000 Measurement Success Stories” at TL9000 QuEST FORUM in 2008

Co-presenter of “Quality: What is Quality? How much Quality is enough?” at TL 9000 QuEST FORUM in 2007

Co-presenter of “Prevention vs. Containment – Which Yields Best In Class Software?” at TL 9000 QuEST FORUM in 2006

Presented “Predicting Software Errors and Defects” technical paper which won best paper award at Applications of Software Measurement Conference in 2001

Presented software measurement concepts at several Motorola Software Engineering Symposia (1998 – 2004)

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