Knowledge Manager, Content Manager, Technical Writer

Resume

ROBERT MUNDY

*** ********* **** ***** • Dacula, GA 30019

617-***-**** • **********@*****.***

Knowledge Manager Content Manager Enterprise/Solution Architect Information technology professional with experience managing complex, high visibility, strategic and enterprise-wide IT programs and IT infrastructure services. Experienced in Project Management, Content Intelligence, Library Science, Technical Writing, HCI solutions, and Security Implementation processes. Knowledgeable in all aspects of the Software Development Life Cycle (SDLC) process. Skilled communicator adept in the coordination of cross functional teams accomplishing set objectives. Process Improvement • Technical Writing • Performance Management • IT Strategy • Content Management • Needs Assessment • Quality Assurance / Testing • IT Infrastructures PROFESSIONAL EXPERIENCE

IT Consultant • 10/2012 to Present

Assisted in the development of business requirements in relation to information management; developed taxonomies and ontologies; consulted on conceptual modeling and development of metadata strategies; developed content classification and semantic rules strategies; provided consulting advice to customers on information management strategy and design; Initiating an independent business involving the self- publication of books and resources pertaining to the IT industry and related topics. Achievements:

• Provided information science support to federal government agencies in the integration of a content management and document search facilitation tool within an enterprise-level SharePoint information collaboration system.

• Consulted in the development and implementation of taxonomies and ontologies to government and private sector customers, including the Department of Defense (DoD).

• Improved document search and retrieval performance on proprietary and closed networks, in both unclassified and classified information processing environments.

• Delivered viable recommendations and documentation for integrating, configuring, and implementing a major content management tool within a DoD Architecture Framework (DoDAF) model.

• Provided operational guidance in the implementation, update, maintenance, and governance of content and information management tools and platforms in enterprise data-sharing environments.

• In an on-going enterprise: Formulating, researching, developing, marketing, and planning the self- publication of a series of books addressing technical and societal issues of interest. BAE SYSTEMS, Seoul, South Korea • 9/2010 to 10/2012 Senior Knowledge Manager

Developed, implemented, wrote documentation for, and oversaw strategy-enhancing information sharing and collaboration within a major information collaboration system on a real-world, operational command and control (C2) network servicing 2K users in Korea (USFK/CFC: CENTRIXS-K). Resume

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Achievements:

• Improved document search and retrieval performance on CENTRIXS-K through development, launch, and maintenance of a taxonomy integrated with SharePoint.

• Delivered successful recommendations for the consolidation of seven web portals into a SharePoint enterprise interface, coordinating closely with system administrators and network managers, as well as stakeholder work groups providing operational and technical guidelines for migration.

• Successfully integrated an automated taxonomy development tool within SharePoint by leading the procurement and budgeting efforts and overseeing DIACAP (DoD Information Assurance Certification and Accreditation Process) and IA certification requirements compliance, ATO (Authority to Operate) and security accreditation procedures, testing, integration, and implementation of third party software on CENTRIXS-K.

• Enhanced Knowledge Management (KM) concepts and processes, and incorporated the processes into operational documents across major military organizations in Korea; through collaboration with Army and Air Force organizations, initiated new KM procedures for all major operational directorates and sub-organizations.

• Authored operational and planning documents, including: Training Plans, Integrated Logistics Support Plans, Communications Plans, Configuration Management Plans, Change Management Guidelines, SharePoint Governance Plans, Concepts of Operation, DISA (Defense Information Systems Agency) and STIG (Security Technical Implementation Guides) compliant policies and guidelines, and documents addressing file maintenance and archival issues supporting new KM and document search guidelines.

• Prepared and presented operational and technical concepts to both US and Korean military and government sponsors; Provided training sessions for software tools and applications used on operationally critical enterprise C2 systems; Mentored less experienced analysts and engineers in clarifying the guidelines, strategies, and operational paradigms used in providing the most effective improvements to these command and control systems. NORTHROP GRUMMAN, Seoul, South Korea • 10/1997 to 9/2010 Senior Systems Manager/Architect

Through interfaces with the Joint Program Executive Office for Chemical and Biological Defense (JPEO- CBD) and the Space and Naval Warfare Systems Command (SPAWAR), managed the on-site integration and operation of an automated chemical and biological hazard detection and reporting system. Provided project management, risk assessment, budgeting, task scheduling, and milestone tracking. Developed DoDAF architectural products for major Army directorates, provided technical and systems engineering support for technology enhancement programs, and generated technical documentation detailing guidelines for the acquisition and implementation of IT systems and technologies.

Achievements:

• Facilitated the update of relevant operational plans and associated documents and established guidelines supporting transition to a Network Centric Operations and Warfare (NCOW) operational strategy by generating DoDAF architectural products for an operations directorate in Korea; included developing operational, systems, and technical architectures for all critical mission areas employing DoDAF and IDEF architecture modeling paradigms using automated development tools ((Popkin, IBM-Telelogic-Rational).

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• Improved intelligence collection and analysis processes and enhanced communications updating and the refinement of databases and document repositories by creating architecture visualization products for the Army intelligence community in Korea; included a visually oriented baseline of planned and deployed intelligence collection platforms and a set of guidelines for the acquisition of future systems and technologies.

• Introduced a data sharing and dissemination system to major military directorates in Korea, partnering with a Jet Propulsion Laboratory (JPL) software development team and coordinating with local organizations in developing a prototype; demonstrated the data processing and sharing capabilities of SharedNet during major military exercise scenarios.

• Increased efficiency in accessing reference documents for a global user-base through creation and launch of dual-language, C4ISR Architecture web sites on two DoD classified Command and Control networks (GCCS and GCCS-K).

MITRE/Cubic Applications, Seoul, South Korea • 10/1993 to 10/1997 Senior Systems Engineer/Analyst

Provided technical and operational support to the Korean Battle Simulation Center (KBSC) in configuring, operating, maintaining, and developing databases for the Tactical Simulation (TACSIM) intelligence modeling system. Provided technical and management support to USFK Intelligence and Operations Directorates (J2/CJ3) in planning for, transitioning to, and implementing a C4I Command Systems Integration Management Office (CSIMO).

Achievements:

• Configured and operated VMS and UNIX based systems using database development software and associated utilities, in support of military exercises which required a TACSIM interface.

• Identified, designed, developed, tested, implemented, and documented unique software tools that aided in the development and update of TACSIM databases.

• Planned, designed, and developed exercise requirements which incorporated the design of communications architectures implemented procedures for the exchange of data between TACSIM systems and the Pacific Command (PACOM) Automated Data Processing (ADP) Server Site - Korea

(PASS-K) system (.

• Supported the USFK Intelligence Directorate/Systems Branch and its SIMO in the planning, assessment, and integration of numerous intelligence automation and communications systems in and planned for the Republic of Korea.

• Generated documents which addressed management and process coordination plans, concepts of operation, staffing considerations, guidelines for the assessment and acquisition of C4I systems, configuration management and testing policies, and the development of detailed schedules and milestones.

• Ensured compliance with Department of Defense Intelligence Information System (DODIIS) standards and guidelines and for the integration of Korea-deployed intelligence systems into overall Pacific Automation Server Site (PASS) intelligence architectures and the Joint Worldwide Intelligence Communications System (JWICS); Provided an interface to PASS-K and other intelligence related systems and activities, including the All Source Analysis System (ASAS), and supported the evaluation and evolution of current and planned operations-intelligence interfaces, such as the Command and Control (C2) Guard and the Operations/Intelligence Workstation (OIW); Provided ongoing assessments of ADP systems.

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EDUCATION

MS in Systems Management

University of Southern California – Los Angeles, California BA in Psychology

University of Central Florida– Orlando, Florida

BA in English

Arizona State University– Tempe, AZ

(in progress)

CERTIFICATIONS

Security clearance: DoD Top Secret with SSBI (currently inactive) Knowledge Management certification (cKM) – Knowledge Management Institute Enterprise Architecture certification (EA) based on a DoD sponsored training program TECHNICAL SKILLS

Microsoft Office Suite incl Access and Visio • Scrivener • SQL Databases • Web Development and Maintenance • UNIX • XML • SharePoint • WordPress • Security Considerations • Systems Optimization Procedures • Content Intelligence and Semantically-based Information Management • Cloud-based Technologies • Human Factors and HCI Issues in Systems Design TECHNICAL WRITING EXPERIENCE / SDLC-RELATED

User/Functional) and Software Requirements • Data Definition Dictionaries and Guides • IV&V/Test Plans and Procedures • Information Security and Accreditation Guidelines • Logistics Support Plans • Configuration Management Plans • Project Management Roadmaps and Schedules • Human Factors Analyses • Software Metrics and Reliability Measurement Guidelines • C4I System Acquisition Guidelines • Systems, Network, and Architectural Design Documents • Software O&M Documents • Software Governance Plans • File Maintenance Guidelines • Content Management Guidelines • User Manuals and Training Guides • Familiarity with DoD and International Document Specification Guidelines (MIL-STD 38784, ASD-S1000D) and DoD System Acquisition Guidelines and Concepts (DoDI 5000 series) FOREIGN LANGUAGES

Korean (intermediate)

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