Data Sales

NaviTeja ***********@*****.***

Sr.Salesforce Developer (510)–556-6587

PROFESSIONAL SUMMARY:

7+ years of overall professional IT experience with over 6+ years of extensive experience in Salesforce.com CRM and Force.com platform.

Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API.

Experienced in Salesforce.com Service Cloud development including SDLC, standard and customobjects, Apex, and Visualforce pages.

Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, lookup relationships.

Experienced in Creating Roles, Profiles, Email Services, Page Layouts and Workflow Alerts/Actions/Approvals.

Experienced in Force.com Web Services API for implementing web services to access data from different users.

Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

Ability to quickly adjust priorities, extensive creativity, and the ability to take on projects with limited specification and an effective team player.

Experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex language.

Good knowledge of Adobe Flash, Service Cloud and Sales Cloud and Chatter.

Involved in modeling the Data. Expertise in tuning up the database queries.

Experience in functional and application knowledge of Finance, Marketing, and Telecom Sector.

Experience in writing and debugging stored procedures and triggers.

Excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels.

Developed UNIX shell scripts to be used as pre-session and post session commands and knowledge in AWK Programming.

Hands-on experience in handling Server Vulnerabilities, Application security, Project external audits and Risk Management

Excellent team player with Interpersonal, Communicational, Organizational and Project Management skills.

Flourished in both independent and collaborative work environments with quick learning abilities and excellent communication skills, presentation skills.

Proficient in learning new technologies and quickly adapting to new environment.

Experienced in cloud technology and on premiseinfrastructure integration for Salesforce.com.

Experienced in using Excel to create Pivot tables, and accessing multidimensional cubes from Excel.

Developed and worked on different Salesforce.com environments such as Sandbox and Production environments.

Experienced with integration of AppExchange application and with other applications like ACT, Lotus and Oracle Apps.

Experience in working with Offline edition and reporting modules

Experience in application development using Java, J2EE, EJB, Hibernate, JDBC, Struts, spring, JSP, Servlets, XML, RMI, ETL, SOAP, WebLogic, and WebSphere.

Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK and METADATA API.

Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored procedures Triggers and Functions using PL/SQL and AJAX.

Synchronized ETL flows between various databases and report servers.

Expert level skills in interacting with Business users & Product Owners to analyze and understand the Business Process requirements.

Skills:

Salesforce Technologies

Salesforce Tools

Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots,

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Platform (Sandbox, and Production),Force.com Explorer, Force.com Data Loader, Force.com Excel Connector,

Technical Skills

Description

Programming Languages/Java Technologies

APEX, C#, VB.NET, C, Java, EJB, Servlets, JSP and VB 6.0.

Web Technologies

ASP.Net, Web Services, XML, HTML, DHTML.

Scripting Languages

VBScript, JavaScript.

Databases

MySQL, SQL Server, MS Access 2003, Oracle 10g/9i

Web Servers

IIS, Tomcat

IDE

Macromedia Dreamweaver 2, Adobe Photoshop 6.0, Adobe Flash, MS Visual Studio.NET 2003/2005, MS Visual Studio 6.0, Expression Blend 2, Net Beans, Eclipse 3.4.1, My Eclipse 7.0 .

Pennsylvania State University,, University Park, PA Nov 13 – Till Date

Sr.Salesforce Developer

Responsibilities:

Working as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.

Developing various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.

Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.

Created and deployed Several Reports using salesforce.com platform.

Developing APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.

Developing and deployed workflows and approval processes for opportunities and products/ assets management.

Involving in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Implementing the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Involving in Data mapping specifications to create and execute detailed system test plans.

The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.

Working on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.

Involving in Data mapping specifications to create and execute detailed system test plans.

The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.

Developing email-to-case functionality to captures customer inquiries in the Service Cloud.

Creating and used Email templates in HTML and Visualforce.

Integrating the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.

Built integration framework between Salesforce and Selectica for CPQ module.

Working on integration between salesforce and oracle for quote integration using Jitter bit.

Using the sandbox for testing and migrated the code to the deployment instance after testing.

Interacting with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com, Apex Language, Service Cloud, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

RGS Media, New York, NY Nov 12 – Oct 13

Sr.Salesforce.com Developer

Responsibilities:

Worked closely with the project design team and the project business team to address the business and functional requirements defined for the Salesforce MDM Integration Project.

Involved in developing High level documents and Design Level Documents for Salesforce MDM Integration Project.

Involved in System design meetings and gave the SFDC demo to the Business.

Designed, and Implementing the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.

Involved in Data Mapping and Migration of data between legacy systems and Salesforce.com Objects and fields.

Developed Visual Force pages and Apex controllers for displaying related data from parent objects and child objects.

Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.

Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.

Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter.

Developing several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Customized Dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.

Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects and workflows.

Implemented Salesforce for Outlook for integrating Salesforce with Outlook.

Using the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.

Developed Apex classes, Triggers, Batch Classes and scheduled Classes to automate various business processes.

Designed, and developed the custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of application

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customer .

Environment: Salesforce.com, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Lydian Bank & Trust, Palm Beach, FL Aug 11 – Oct 12

Sr.Salesforce.com Consultant

Responsibilities:

Performed the roles of Salesforce.com Consultant, Developer and Admin in the organization.

Created user Roles and Profiles and given them Security controls and shared settings.

Customized tab worked with various standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Content.

Enabled & Worked on Customer portal.

Developed Visualforce pages, Components, Controllers for displaying documents in Content.

Worked on Sites for publishing visual force pages.

Used CSS style sheets for formatting the Visualforce user interface.

With Apex Data loader uploaded different types of documents to the salesforce database.

Developed & Scheduled Reports and Dashboards for business users.

Prepared user manual and technical support manual.

Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.

Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.

Participated in cross-functional teams that address strategic business issues involving CRM, Marketing and Sales operations.

Created Data Models and implemented the relations between the objects using MS Visio.

Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.

Developed Test classes and maintained minimum of 85% code coverage.

Created Apex schedule jobs to perform the same operations in a scheduled time.

Developed Reports and Dashboards as per the business requirements.

Used Salesforce Enterprise API to Integrate with existed Java web application.

Execute the Apex Unit Tests and Deploy code from Sandbox to Production using Eclipse / Force.com IDE.

Implemented Single Sign-On to maintain the same login credentials for Sales force and other applications.

Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Price book, Dashboards and Reports.

Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, Reports and Dashboards.

Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and various Reports and for different user profiles

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Participated in the training sessions provided by the Salesforce team and support end users. Involved with Salesforce.com Premier Support and handled the support cases with the helpsalesforce.com support.

Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

Environment: Salesforce.com, Customer Portal, Apex Language, Visual Force (Pages, Component & Controllers), CSS Style sheets, Custom Objects, Page Layouts, Sandbox data loading, Apex Data loader Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

AbbVie Inc,North Chicago, IL Sep 10 – July 11

Salesforce.com Consultant

Responsibilities:

•Worked on standard objects like Accounts,Contacts,Leads,Campaigns,Opportunities

•Created custom objects, tabs,components and reports.

•Created Stand alone, Bundle, Option products.

•Created Pricing rules, constraint rules for types of products.

•Moved the changes from Sandbox to Production through Change Set.

•Defined Master-Detail and Lookup relationships on the objects and created junction objects to establish connectivity among objects.

•Created page layouts, search layouts to organize the fields, customlinks, related lists and other components on a record detail and edit pages.

•Build the organization role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy

•Implemented record level and field level security and configured their sharing settings.

•Created reports and dashboards for managers home page and provided accessibility to only authorized people

•Used Data loader to import and export data from Salesforce.com objects using CSV files.

•Created validation rules, approvalprocesses, and workflow rules as per the requirement.

•Use Chatter for collaboration.

•Designed and developed Visualforce pages, ApexClasses, ControllerClasses, Extensions and apex triggers for various functional needs in the application.

•Used change sets and Eclipse IDE to migrate changes between environments.

•Debug Apex scripts using Debug logs and system log console to catch exceptions.

•Worked with Apex scheduler to invoke Apex classes at regular intervals.

•Created Visualforce pages that could be rendered as PDFs,and those identifies a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed

•Designed various web pages in Visualforce for capturing various customer inquiries and implemented logic for migrating cases to different queues based on the type of customer inquiry

•Integrated the web services by generating the necessary stubs for extracting the data.

•Used SOQL & SOSL with consideration to governor limits for data manipulation needs of the application using platform database objects .

•Prepared documents like deployment Doc,Estimation reports,Tractability Reports,Development tracking reports and weekly status reports(WSR)

GIECO, Poway, CA Oct 09 - Aug 10

Salesforce Consultant

Responsibilities:

Intensely worked with Apex Triggers, API integration.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Created users, roles, public groups and role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers..

Embedded Flex component into Visual Force pages of Salesforce.com.

Did the data integration process using Informatica by using Power Exchange.

Implemented case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.

Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).

Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.

Managed users, hierarchical roles, profiles, security controls and territory management.

Environment:Java, APEX, Web services, SOSL, SOQL, Informatics, Cloud, Force.com IDE, Import Wizard, XML, Java servlets, Visual Force Pages, Workflows, Adobe Flex 3.

Keste Software, India May 08- Sep 09

Web Programmer

Responsibilities:

Involved in Installation and configuration of Weblogic Application Server.

Worked on Eclispe as the development environment, CVS as version controller.

Design and development of User Interfaces using JSP, HTML, and CSS.

Developing Action classes, those are used to delegate the request for Business processing.

Written Data Objects Java Beans for presenting the back-end retrieved values on the web pages.

Developed the application using Servlets, Struts Action classes, Action Forms, JSP and Session Beans.

Form Validation using Struts Validation framework.

Developed Webservices and written SOAP and created WSDL for webservices.

Configured and deployed applications in various work environments like Development, QA, and Production.

Used change sets and Eclipse IDE to migrate changes between environments.

Debug Apex scripts using Debug logs and system log console to catch exceptions.

Worked with Apex scheduler to invoke Apex classes at regular intervals.

Created Visualforce pages that could be rendered as PDFs,and those identifies a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed

Environment: Java, JSP, Servlets, Apache Tomcat, Eclipse, JDBC, JavaScript, HTML, JDBC, Oracle 8i, Pl SQL, CVS, JUnit, multi-threading.

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