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Customer Service Representative

February 29, 2016

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Mary Zimmerman Torrez

**** * *******

Chicago IL 60647


I am seeking employment in the customer service fields, offering employers a multitude of skills and experience.

Work Experience:

February 2014-Current Old Irving Park Community Clinic, Chicago, Illinois

Volunteer Front Desk Coordinator

Assist patient intake and phone triage

Answer all incoming calls make appointments

Prepare files for office visits and access electronic medical records

January 2005- October 2013 MD Consulting, Lake Bluff, Illinois

Patient Accounts & Collections

Collection calls to insurance companies regarding payments to accounts

Collection calls to patients offering comfortable payment plans

High level of phone contact with patients and insurance companies

Advised patients of different payment options and arrangements

October 2001-October 2004 Fertility Centers of Illinois, Glenview, Illinois

Administrative/Customer Service

Managed and monitored patient accounts to advise of various account payment options with goal to assist patients with bringing accounts to current status

Responsible for insurance follow up and updates on benefits

Data Entry

June 1999-October 2001 NW Oncology and Hematology, Arlington Heights, Illinois

Customer Service Representative

Managed insurance verifications on all new patients and any changes

High level phone contact with clients on all levels

Tracked invoices, handled patient inquiries, provided problem resolution

SPECIAL INTERESTS: I enjoy music, guitar playing and song writing in my spare time.


Contact this candidate