Mary Zimmerman Torrez
Chicago IL 60647
actqpv@r.postjobfree.com
I am seeking employment in the customer service fields, offering employers a multitude of skills and experience.
Work Experience:
February 2014-Current Old Irving Park Community Clinic, Chicago, Illinois
Volunteer Front Desk Coordinator
Assist patient intake and phone triage
Answer all incoming calls make appointments
Prepare files for office visits and access electronic medical records
January 2005- October 2013 MD Consulting, Lake Bluff, Illinois
Patient Accounts & Collections
Collection calls to insurance companies regarding payments to accounts
Collection calls to patients offering comfortable payment plans
High level of phone contact with patients and insurance companies
Advised patients of different payment options and arrangements
October 2001-October 2004 Fertility Centers of Illinois, Glenview, Illinois
Administrative/Customer Service
Managed and monitored patient accounts to advise of various account payment options with goal to assist patients with bringing accounts to current status
Responsible for insurance follow up and updates on benefits
Data Entry
June 1999-October 2001 NW Oncology and Hematology, Arlington Heights, Illinois
Customer Service Representative
Managed insurance verifications on all new patients and any changes
High level phone contact with clients on all levels
Tracked invoices, handled patient inquiries, provided problem resolution
SPECIAL INTERESTS: I enjoy music, guitar playing and song writing in my spare time.
REFERENCES AND EDUCATION AVAILABLE UPON REQUEST