Customer Service Technical Support

Ryan M. Finn

**** ******** **. ********, ** *****

713-***-**** actqou@r.postjobfree.com

EDUCATION

ITT Technical Institute, Associates of Applied Science, Computer Network Systems 2007

EXPERIENCE

Conceptual Logistics Enterprise, Network Administrator january 2012 – November 2015

•provided technical support to internal staff, including file transfer over internal network and cloud based networks

•built the internal network infrastructure and cloud based infrastructure

•maintained VPN user profiles as well as security permissions for each individual accounts.

•built and maintained custom PC's for user in pre-production and post-production rendering of customer videos

Powell Electrical, Desktop Support Analyst June 2009 – January 2012

•Provided level 2 desktop supports to the internal network of Powell.

•Troubleshot hardware and parts replacement on PC’s, Workstations, and laptops.

•Configured printers for network printing, as well as setting up network share drives to scan documents into.

•Assisted in the move from Windows XP to Windows 7 and configured the Microsoft MDT deployment server for windows 7 images.

•Assisted in the upgrade from AutoCAD 9 to AutoCAD 11 mechanical and electrical programs.

United States Navy, Cryptologic Technician November 2000 – November 2005

•Operated equipment that receives, records, and analyzes radio waves

•Worked with highly classified materials, equipment, and activities.

•Entrusted with combinations to safe holding some the most classified information in the U.S. government intelligence community.

•Handled magnetic tapes make recordings; maintain files, records, logs, and publications.

Odyssey Information Services, Network Engineer July 2007- March 2008

•Maintained and troubleshot Vsat network

•Provided customer service and technical support to the shell gas stations Vsat network.

•Created and tracked service tickets and new customers sites, including performing network configurations.

•Upgraded current customers site from X25 to IP configurations.

KBR, Network Support Analyst April 2008 – November 2008

•Provided network support to the KBR network by resetting passwords and unlocking accounts in active directory as well as basic network troubleshooting to users who could not connect to the network.

Technical Experience

Software packages: Windows XP Pro, Windows 2003 Server, Windows NT; MS Office XP (Office Suite), QuickBooks, Quark 5, Photoshop CS, WS-FTP Pro, Adobe Illustrator CS, Focus POS

Hardware installation: disc drives, motherboard, CD-ROM / DVD ROM, video adaptor, NIC cards, wireless network adaptors, RAM upgrades, remote, surveillance systems, touch screen monitors, printers, scanners.

Installation / Troubleshooting / Configuration: Windows 7 pro, Windows XP Pro, Windows NT, Windows 2003 Server, & Fedora Core 4 (Command Line & GUI), full backup schema, virus removal, users and groups, permissions, active directory administration, auditing, user/group policies, OS restoration / re-installation, FOCUS POS Software. AutoCAD 9, 10, 11, 12.

Web Related: Apache Web Server, PHP, HTML, Java, CGI, ASP, CSS, MS Outlook, Web mail, Website Administration, Blogs and forums, POP3 / SMTP Configuration.

Contact this candidate