Business Systems Analyst
Resume:
SYED H ALI
Bartlett, Illinois 60103
********@*****.***
BUSINESS SYSTEMS ANALYST
Summary
Result-oriented Business Systems Analyst with 5+ years of experience focused on analyzing complex business problems, designing appropriate solutions to business needs and managing business application development and rollout. Strong collaborative leadership coupled with “hands-on” IT experience. Proficient in Business Analysis with ability to interact with people at all levels; a successful track record of aligning people, projects, and priorities, effectively bridging the gap between IT and Business. Excellent communication skills and ability to easily adapt to environmental and organizational change, take direction, think fast, and execute with precision. Skills Summary
Industry Experience: CRM, Healthcare, Travel, Telecom, Retail, Public Sector Competencies: Business Analysis, Design/Development/Programming Languages: Java, JavaScript, JSP, HTML, C++, SQL
Software/Tools: CRM Applications: SwordCiboodle Platform 3.7 Sun Technologies: Core Java, JSP, JDBC.
Query Tools: SQL*Plus, PL/SQL, Toad, T–SQL
Databases: Oracle 8i/9i/10g, MS SQL Server 2005, IBM DB2 Web Development:, JavaScript, HTML
Frameworks: Hibernate (ORM), Struts
Design Patterns: MVC (Model–View–Controller)
Development IDE: Eclipse, WSAD (RAD) 6.0/7.5
Scripting Language: XML
Web Server: Apache Tomcat 5.5
Application Server: WebSphere 6.0/7.5, WebSphere Portal Server 6.0/7.0, WebLogic 4.2 Design Tools: Microsoft Visio
MS Office Tools: MS Word, MS Excel, MS Powerpoint, MS Project, MS Access, MS Outlook
Version Control: Subversion
Build Tool: Ant, Use Case
Testing Tools: HP Quality Center v10
Deploy Tool: Dimensions
Operating Systems: Windows 2000/XP, LINUX
SDLC Methodology: Waterfall, Agile
Databases: Oracle, MS SQL Server, DB2
Operating Systems: Windows, Unix
PROFESSIONAL EXPERIENCE
AmexCon, Inc., February 2006 to Present
Business Systems Analyst – January 2010 – Present
Client: Personify, Oak Brook, IL
February 2015 to November 2015
Worked as a Business Systems Analyst with Personify on implementing their Association Management Product, Personify360, a CRM application that provides business support to their charitable clients. I was involved with the entire implementation phase of the project, in an environment that was Waterfall transitioning over to Agile. While on this project, I was responsible for the following:
Meeting with, eliciting and capturing requirements from the NSCA Business Team
Documenting problems (reported by the client) and identifying steps for resolution
Performing Functional QA Testing of the customizations requested by the client
Performing Internal Process Review as requested by the client
Supervising and preparing for client Go-Live
Client: Walgreens, Deerfield, IL
March 2014 to November 2014
Patient Consults
Worked as a Business Systems Analyst with Walgreens on the Patient Consults project, which was part of the Walgreens HealthCloud set of projects. I was involved with the entire requirements phase of the project. It was an Agile environment here.
While on this project, I was responsible for the following:
Meeting with, eliciting and capturing requirements from the Walgreens Business Team
Preparing and Documenting System Design, Problems resolutions
Preparing Business Requirements Documents, including PowerPoint Presentations, as well as documentation defining Business Rules for Patient Consults
Conducting Technical Team Review as well as Architecture Review
Supervising Customization, Development and Test Phases of Full Software Life Cycle using HP QC
Electronic Health Records (EHR) System
Worked as a Business Systems Analyst with Walgreens on several releases of the EHR project, which is part of the Walgreens HealthCloud set of projects. I was involved with the entire Requirements Phase of the project.
While on this project, I was responsible for the following:
Meeting with, eliciting and capturing requirements from the Walgreens Business Team
Preparing and Documenting System Design, Problems resolutions
Preparing Business Requirements Documentation as well as Powerpoint Presentations
Conducting and leading efforts at Walgreens to gain an understanding of Master Prescriber Functionality
Conducting and leading sessions with Business regarding Project Scope
Conducting and leading sessions with Business regarding Urgent Production Issues
Preparation and obtaining signoff of key documentation from the Business Team
Supervising Customization, Development and Test Phases of Full Software Life Cycle
Liaison between Business Customer and Technical Team, as well as QA Team Client: Walmart, Bentonville, AR
February 2013 to Aug 2013
Direct Imports – Assist System
I worked as a Business Analyst with Walmart on the Assist project, which was part of the Walmart Direct Imports set of projects. I was involved with the entire requirements phase of the project. While on this project, I was responsible for the following:
Meeting with, eliciting and capturing requirements from the Walmart Business Team
Preparing and distributing Meeting Notes after the meetings, documenting what was discussed
Preparing AS–IS and TO–BE diagrams using Visio
Preparing the BRL (Business Requirements List) and uploading BRL to HPALM
Preparing the Use Cases
Conducting Technical Team Review and QA Static Testing
Modifying BRL based on Technical Team Review Feedback and QA Static Testing Review
Preparation and obtaining signoff of BRD from Technical Team, QA Team and Business
Supervising Customization, Development and Test Phases of Full Software Life Cycle
Liaison between Business Customer and Technical Team Client: Sears Holdings Corporation, Hoffman Estates, IL September 2012 to January 2013
Telluride Reward System
Telluride is the rewards system for Sears. This application was being developed in–house by Sears and had replaced the old application that Sears was using. I worked as a Business Analyst with Sears on the Telluride project, in which I was involved with the entire requirements phase of the project. It was an Agile environment here. While on this project, I was responsible for the following:
Meeting with, eliciting and capturing requirements from the Sears Business Team
Preparing and distributing Meeting Notes after the meetings, documenting what was discussed
Preparing AS–IS and TO–BE diagrams using Visio
Preparing the BRL (Business Requirements List) and uploading BRL to HPALM
Preparing the Use Cases
Conducting Technical Team Review and QA Static Testing
Modifying BRL based on Technical Team Review Feedback and QA Static Testing Review
Preparation and obtaining signoff of BRD from Technical Team, QA Team and Business
Supervising Customization, Development and Test Phases of Full Software Life Cycle
Liaison between Business Customer and Technical Team Client: SwordCiboodle, Inc., November 2011 to July 2012 Business Analyst
Client: Dominion Power, Richmond, VA
November 2011 to July 2012
Customer Relationship Management (CRM)
I worked on the release of the Ciboodle Application, at Dominion, for the Customer Search and Validation screens. This application was deployed to replace the existing application that Dominion is using in their Call Center.
I worked as a Business Analyst with Ciboodle on this project with their client, Dominion Power, in which I was involved with the entire requirements phase of the project. It was an Agile environment here.
While on this project, I was responsible for the following:
Meeting with, eliciting and capturing requirements from the Dominion Business Team
Preparing and distributing Meeting Notes after the meetings, documenting what was discussed
Preparing AS–IS and TO–BE diagrams
Preparing the BRL (Business Requirements List) and uploading BRL to HPALM
Preparing the Use Cases
Conducting Technical Team Review and QA Static Testing
Modifying BRL based on Technical Team Review Feedback and QA Static Testing Review
Preparation and obtaining signoff of BRD from Technical Team, QA Team and Business
Supervising Customization, Development and Test Phases of Full Software Life Cycle
Liaison between Business Customer and Technical Team Client: Accenture, June 2010 to September 2011
Business Analyst
Client: USPS, Wilkes–Barre, PA
Project Dynamic Mail System Processing – Migration Project Phoenix – Corporate USPS Site Page Testing/HP QC WebSphere Portal Application – LMS Migration
Product Tracking System (PTS)
Project Phoenix – KANA10 Application (Call Center) I worked as a Business Analyst with Accenture on all of the projects above, in which I was involved with the entire requirements phase of the project. While on this project, I was responsible for the following:
Meeting with, eliciting and capturing requirements from the Project Business Team(s)
Preparing and distributing Meeting Notes after the meetings, documenting what was discussed
Preparing AS–IS and TO–BE diagrams
Preparing the BRL (Business Requirements List) and uploading BRL to HPALM
Preparing the Use Cases
Conducting Technical Team Review and QA Static Testing
Modifying BRL based on Technical Team Review Feedback and QA Static Testing Review
Preparation and obtaining signoff of BRD from Technical Team, QA Team and Business
Supervising Customization, Development and Test Phases of Full Software Life Cycle
Liaison between Business Customer and Technical Team Programmer/Analyst – February 2006 – December 2009 Client: Borders, May 2009 to November 2009
Ann Arbor, Michigan
Front–end JSP with back–end Java Development with DB2 database used for designing and developing their WebSphere Commerce Suite Web Application for borders.com. Order information passed to a JMS Queue for backend order processing in the Sterling OMS. They implemented Sterling Commerce Order Management System for managing their online orders, along with pricing and shipping.
Roles and Responsibilities:
Developing the Java, J2EE, JSP web pages for Borders.com,
Design and Development for Websphere eCommerce
JMS Queue development.
Hibernate/MVC development for database connectivity persistence.
Working to Implement the New Release of Sterling Commerce / Yantra / OMS Sales Orders, Purchase Orders and Return Orders
Defining user Requirements.
Testing Scenarios and Test Plans
Orders processing, Invoicing, Orders history maintenance and archiving, reporting
Maintenance and follow up of the Implemented Modules Technologies used:
Order Management System (Sterling Commerce OMS/Yantra) 7.11
Websphere eCommerce, Core Java Development
AIX 5.3, Java, JSP, Hibernate, JavaScript
WebSphere, MQ Series, JMS, Eclipse, Java, C++
Oracle 10g, DB2, WebLogic
Client: Blue Cross Blue Shield of Mississippi, December 2008 to May 2009 Flowood, Mississippi
This is the largest Medical Insurer in the State of Mississippi. They have several large and ongoing projects which are geared towards moving the company from a paper–based model to online processing of new applications, existing claims and coverage. Roles and Responsibilities:
Developed web pages for monitoring and maintaining Group Health Insurance Information.
Enhanced features of the existing application to include new features required for online processing, including Billing, Claims Processing and Bank Draft Information
Design, Analysis, Programming, Testing Support.
Development of new applications
Application maintenance and support
Multithreading, Network and Socket Programming, Listener, Queues. TCP/IP, UDP
Follow–Up after deployment to Production.
Monitored and executed monthly letter generation job: Converted the letter–generation process from an RTF–based to a PDF–based process.
Research for new product solutions.
Problem Ticket Resolution.
Technologies used:
Core Java Development, JSP, HTML, J2EE Programming
Hibernate (ORM), MVC, Struts, Servlets, JavaScript
Websphere, RAD 7, JMS, EJB, Ajax, Spring
Microsoft SQL Server 2005, IBM DB2
XML, HTML, CSS, JavaScript
AcroForms
Client: Alliance Healthcare, November 2007 to July 2008 Chicago, Illinois
This is Europe’s biggest Healthcare Provider. Alliance Healthcare is headquartered in Europe, but has offices throughout North America, including an office in Chicago. In addition to a US–based team, Alliance Healthcare has offshore development offices in Italy and Turkey. Roles and Responsibilities:
Worked for development, testing and implementation of Warehouse Management Application (Leonardo) for France.
The previous release had just been successfully implemented for UK.
Development, modification and maintenance of existing code.
Core Java Programming and Swing Programming.
Adding new classes to provide added functionality to the application
Implementation of new requirements from Alliance Healthcare.
Bug fixes and Maintenance, Troubleshooting and Support of the Application.
Testing and Implementing New Release.
Technologies used:
Core Java Development, Java SWING
Hibernate (ORM), MVC, JMS, EJB
Eclipse Callisto (3.2) and Europe, WebSphere
Agitar Testing Tool, RAD, WSAD
DB2 Database, DB2SQL
XML, HTML, CSS, JavaScript
Client: Trondent Corporation, January 2007 to August 2007 Barrington, Illinois
Reporting Portal Design and Development
This company specializes in the development of software packages, products and applications for their clients in the travel industry.
Worked on developing a Reporting Portal, a web–based reporting tool, in Java, using MVC to convert the existing ASP pages.
The development consisted of the following stages:
Requirement Analysis
Development of Reporting Portal
Design and Development of JSP Web Page.
Development of page properties using XML property tags.
Development of Data Access Object (DAO) in Java to retrieve data from the database.
Development of the Business Object (BO) in Java as a layer above the DAO to process user requests.
Development of the Controller in Java to interface between the JSP Page and the Business Object.
Testing and debugging the JSP Pages.
Following through from Development Environment to Production Environment. Used MS SQL Server 2005 on the back–end as the database. Used the Enterprise Manager Tool to view tables and data, and to execute queries.
Technologies used:
Core Java Development, JSP, Servlets, ASP, Javascript
MVC, Hibernate (ORM) Framework, DAO
Eclipse IDE, Websphere, RAD, WSAD
MS SQL Server 2005, T–SQL, JMS
XML, HTML, JavaScript
Apache/Tomcat 5.5
Client: at&t, May 2006 to October 2006
Hoffman Estates, Illinois
ACM BIS
The project is for at&t's Credit and Collections Management (CCM) System. at&t decided to split the system into two separate sections, one for Credit and one for Collections. I worked with the Collections for Design and development. I was responsible for the development, maintenance and redesign of the existing code. I was also responsible for the documentation of the project.
Roles and Responsibilities:
Prepared the design presentation for users to give the scope of the project, defining each aspect of the change and development.
Developed and tested the code
Compiled and executed programs
Developed Application Manual
Trained users on the new application
Proxy Server Maintenance and Development: Responsible for the maintenance and deployment of Proxy Server (called SOAFI Proxy) using XML Scripting. Technologies Used:
Java, JSP, Oracle 9i, SQL*Plus, EJB, JDBC, Javascript
Eclipse IDE, WSAD (RAD) 6.0, WebSphere, XML
Client: at&t, February 2006 to March 2006
Hoffman Estates, Illinois
SWOT Production Support
Worked with their online system called Single Web Ordering Tool (SWOT). This tool is used whenever a customer goes to att.com and orders phone service, DSL, etc. I was on the production support team. My responsibilities included the development of a Unit Testing strategy for JUnit and Cactus, the two main tools used for testing SWOT. I was also responsible for preparing documentation for Resonate (the load dispatcher in the SWOT system), and presenting the documentation to IT management for approval. Education
Keller Graduate School of Management – Elgin, IL
MBA Marketing – Completed August 2008
University of Illinois at Chicago (UIC) – Chicago, IL Bachelors of Science in Computer Science – Completed May 2005 TRAINING
Developing applications on the J2EE Platform – Course FJ–310 Provided by Sun Microsystems
Developing Applications on the .NET Platform using Microsoft C# .NET Provided by Caterpillar
Core Analyst School
Provided by Accenture
TESTS
Brainbench
Java 2 Fundamentals – 3.25 Proficient
Object Oriented Concepts – 3.69 Advanced (Master)
Java 2 Platform Enterprise Edition 1.4 Fundamentals – 3.16 Proficient UNIX Korn Shell Scripting – 3.00 Proficient
Prove It!
Object Oriented Programming – 76%
Java 2 – 72%
C++ Programming – 53%
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