Roger Cloutier

(US Citizen, naturalize August ***7)

**-**** ****** **

Waipahu HI, 96797

Tel: 808-***-**** Email: actqdc@r.postjobfree.com

Objective

I’m looking to continue my career of 29 years in a company where my experience in designing, developing and maintaining information system will be put to contribution. I’m looking for a company where professional growth is possible and where IT personnel are view as leaders in system development.

Experience

09/2014 – Present Suncoast Solutions Clearwater, FL

Application Developer

●Build and maintain procedures using Progress OpenEdge ABL that are used in the Solution product. I’m currently working as a Progress resource for several projects. I’m working on improvement to the billing engine to allow our customer to be conformed on new revenue stream available to them. I’m working also on an automatic deployment tool that will allow easier software deployment.

●I work on several procedures that are retrieving data from a Progress database and transmit them to new C sharp application.

●I worked on the ICD10 compliance project for our currently available product and to the next version currently in development.

●I also work on support tickets when necessary.

●

05/2010 – 01/2014 The Berry Company Honolulu, HI

Sales Force Automation Analyst

●Provide SalesForce.com support to the sales representative.

●Load legacy data to SalesForce.com application.

●Investigate synchronization issues between legacy system and SalesForce.com

●Build reports with SalesForce.com for the management.

●Provide first hand analyst of enhancement requirements.

●Train any new sales representative hired in the Hawaii and Alaska Division.

●Provide data information to Kith Media regarding problem accounts and for deregulated accounts.

●Enter all LocalVox sales into the vendor SalesForce.com application.

●Maintaining LocalVox sales tally.

●Monitor all information on closed sales to ensure quality reporting from SalesForce.com.

●

09/1998 – 12/ 2009 Progress Software Corporation Bedford, MA

Senior System Analyst

●Design, build and maintain the in-house Internet based Customer Relationship System using Progress Webspeed.

●I work more specifically on developing a data mining tool using Progress V9 dynamic query.

●I also build a tool to send email to ours the customers and prospects. The tool is sending email in different code page, format and automatically include necessary information to be conformed to several anti-spam laws.

●I more recently work on a data synchronization tool between our CRM application and SalesForce.com.

●I build with Webspeed several registration pages include in the Progress Software web sites. The latest pages are using Sonic MQ framework to guarantee delivery of a registration to our CRM database and to our LDAP authentication database.

●I design and build a sub-system to maintain sales references and to keep statistic about how often they are used and by whom.

●Language used: Progress RDMS, Progress V 8,9, 10, Webspeed 3, JavaScript, Sonic MQ, MS SQL, some Java with Eclipse IDE.

Operating System: Windows NT & XP, Solaris Unix.

1997 - 1998 Vertical Solution Cincinnati, OH

System Analyst

●Customize the Aesta Dispatch-1 financial application to our client requirements.

●Support customization to the Dispatch-1 application.

●Language used: Progress RDMS, Progress V7

●Operating System: Windows NT, SCO Unix.

1996 - 1997 Mitel Corporation Kanata, On Canada

Progress expert, contractor

●Create and maintain ad-hoc reports to the Aesta Dispacth-1 financial application.

●Language used: Progress RDMS, Progress V7.

●Operating System: Windows, VAX VMS.

1991 - 1996 DMR Group Inc Ottawa, On Canada

Application Support specialist

●Provide 24/7 support the Varnet financial application for Canada Post Corp.

●Provide 24/7 support for the Financial application used to collect financial data from the thousands Canada Post retail outlets.

●Language used: Progress RDMS, Progress V6

●Operating System: VAX/VMS.

1991 MIO Informatic Hull, Qc Canada

Application Developer

Build enhancements and customization to the JuriVox laws firm management tool.

Language used: Progress RDMS

Operating System: Unix

1989 - 1991 Sisca Informatique Sherbrooke, Qc Canada

Analyst/Programmer

●Principal programmer assigned to the account payable module.

●Perform installation of newer module to our client sites.

●Perform major enhancements to the account payable module for Sisca biggest customer: Centre de Recherche en Sante et Securite aut Travail and to the Commite International Olympic.

●Language used: Progress V3,4,5

●Operating System: AT&T Unix.

1987 - 1988 Imprimerie Faucher Magog, Qc Canada

Principal IT resource

●Build an inventory system to track down paper usage for the printing company.

●Principal resource for their new system of Electronic paging layout application.

●Language used: Dbase database with Clipper.

●Other software used: Quark Xpress

●Operating System: Dos, Apple Macintosh .

Education

1984 - 1987 College de Sherbrooke Sherbrooke Qc Canada

●Associate degree in Computer Science.

Interests

Snorkeling, watching movies, fishing, Little League umpire.

Reference

Ron Walker Clinical Director at Eye Surgery Center of Hawaii Friend 808-***-****

Robert Barton coworker Progress Software 603-***-****

Mike Solomon Col (ret) USAF 808-***-****.

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