Human Resources Supply Chain

CYNTHIA JARVIS, MSHR, PHR, SHRM-CP Newton, NC 828-***-**** ********@*********.***

Human Resource Director

Employee Relations - Business Partner - Labor Relations

Executive Summary

Strategic Labor Relation and Human Resources professional with 25+ years of experience driving HR/LR initiatives for Fortune 500 companies. Action-oriented and tactical planner skilled in identifying, developing, aligning and integrating HR/LR functions to overall business objectives. Recognized for ability to assess work environments and develop training or solutions to align employee base with leadership and enterprise. Success enhanced by deep and progressive generalist background.

Compliance

Employment Law

Conflict Resolution

Labor Relations - Union Avoidance

Management Training & Development

Critical Thinking – Influence Strategies

Enterprise-Wide Process Improvement

Curriculum Development & Facilitation

Enhancing Organizational Competencies

Diversity Initiatives

Identifying Opportunities

Talent Acquisition & Retention

Human Resources: Initiated programs to ensure operational alignment.

Built two full-service Human Resource Departments from scratch to rectify non-compliance in organization through effective implementation of programs supporting FMLA, ADA, Wage & Hour, Title VII, EEO.

Achieved double-digit increases in enterprise-wide employee opinion survey job satisfaction scores.

Developed and facilitated train- the- trainer concepts in areas of HR, change, communication, compliance and SERVE leadership.

Labor Relations:

Launched visit protocol to identify, assess, and coach leaders on potential vulnerability, while enhancing knowledge.

Mentored HR and other staff on NLRA and NLB revisions and decisions; developed vulnerability assessment tool.

Successfully thwarted two Union Campaigns through effectively identifying and resolving employee issues and ensuring commitment to sustained improvement in support of future positive engagement activities. Success resulted in prevention vs reaction

Served as first-line advocate in employee complaints to ensure full and effective investigations and resolutions

Conduct Labor Relations training to leadership to ensure their knowledge is applicable and in compliance of NLRA

Professional Career Progression

JCPenney, Inc. Plano, TX (Field based) 2012 – 2015

DIRECTOR, Employee Relations - Human Resources

Travel extensively to serve entire United States for Stores and Supply Chain supporting thousands of employees across numerous retail locations.

Assessed and investigated complaints from multiple media venues to identify potential noncompliance of labor laws across enterprise.

Critical Labor Relations team member in response to vulnerable situations and to educate associates on how to prevent third party involvement.

Consistently monitor workforce environment to identify opportunities for business partner collaboration.

Contributions:

Conducted extensive assessments of work environments; identified opportunities and developed/implemented programs on how to respond to negative associate relations with leaders.

* Boosted Employee Opinion Survey scores 10% across supply chain.

Developed/facilitated training materials for corporate and field-based executives and leaders on Change-Friendly Leadership, Effective Communication, Emotional Intelligence, and Servant Leadership.

Closed the communication gap across Logistics and Customer Call Centers by instituting Gantt Chart Communication Strategy after facilitating appropriate training on objectives

* Enhanced hourly associate’s knowledge and aligned skills with corporate goals.

Introduced program for first line supervisors to increase HR knowledge and become ‘go-to-person’ for associates.

* Increased supervisor's level of job satisfaction and relationships with associates.

Consistently evaluated as All Star; assigned most difficult and challenging roles that directly impacted enterprise.

Lowe’s Companies, Inc. Mooresville & Statesville, NC 2003 – 2012

DIRECTOR, Human Resources (Mooresville, NC 2005 – 2012)

Promoted to partner with senior business leaders to develop and support execution of human capital strategies to deliver established and future business priorities.

Led staff of ~25 HR across Eastern Region locations in union-free environment supporting 10,000 employees.

Primary point of contact that provided two-way insights between HR function and business leaders to drive measureable value of HR programs and services.

Business consultant to drive overall performance and engagement through anticipating and analyzing problems to actionable recommendations. Maintain dynamic forecast of HR professionals to ensure talent pipeline.

Teach, train, and coach others to ensure intended impact is accomplished through effective leaders. Empower leaders to identify, develop, and reward high performance by facilitating strategic workforce planning sessions.

Lowe’s Companies, Inc. HR Director Continued:

Contributions:

Optimized engagement by driving and supporting EOS Action Plans, ideas, and effective communication programs.

Utilized broad scope of influence over direct reports to encourage peer audit reviews and to identify and present solutions prior to enterprise issues. Built collaboration, trust, and alignment amongst peers and leaders.

* Empowered staff to bring in peer groups to work together; successful initiative subsequently rolled out throughout other stores.

Developed and utilized Communication Gantt Chart to ensure consistent messaging across enterprise.

Increased basic HR information for front-line supervisors across Supply Chain as ‘information sources’ to associates.

* Improved alignment between supervision and management by 72%.

* Realized 96% improvement in employee opinion scores.

Introduced a training program for first-line supervision to enhance their HR knowledge; training resulted in reported job satisfaction due to enhanced relationships between operations and HR

MANAGER, Human Resources Logistics & Distribution Center (Statesville 2003 – 2005)

Managed HR Department to deliver superior HR Services to >900 union-free employees.

Strategic Partner across all functional areas to ensure organizational performance goals are identified and achieved in staffing, safety, talent management, training, and change leadership. Served organization as ‘conscience’ to ensure ethical and consistent administration of policies/procedures.

Contributions:

Led entire region in multi-faceted HR improvements, i.e. created internal audit program that caught errors and provided solutions; empowered highly skilled HR professionals; and developed/implemented positive employee engagement programs.

* Attained 96% increase in Employee Opinion Survey Scores.

Ramped HR function to higher level of service by changing coverage to each shift rather than typical 8-5 M-F.

* Developed generalists and aligned HR more with serving operation's partners.

Earlier Career:

DIRECTOR, Human Resources – Safety – Training Lee Industries, Inc. Newton, NC

Developed full-service HR Department from ground-up for privately owned multi-location manufacturing organization.

Created 1st HR Department in private company with staffing and significant employee improvements

* Implemented innovative programs in Paid Time Off, FMLA, and recognition program.

*Realized worker's compensation reductions of 47% (which reduced WC premiums)

* Initiated new benefit providers that increased benefits with reduced premiums.

DIRECTOR, Human Resources – Safety - Training Dimetrics/Taltronics, Inc. (General Time) Davidson, NC

Identified international talent to support higher volume of sales opportunities. Served as Program Manager to achieve ISO9000 certification.

FACULTY MEMBER Catawba Valley Community College 2001-2003,

Adjunct teacher of Remedial English for adult students experiencing job losses and first introduction to college

Professional Development

Education:

Master of Science – Human Resources Western Carolina University

Bachelor of Arts: Double Major – Psychology, and Human & Community Services Lenoir- Rhyne College

Certifications:

Professional in Human Resources (PHR) /SHRM Certified SHRM-CP

Professional Affiliations: SHRM (since 1993)

Rotarian

Board of Director Trustee - Educational Foundation Catawba Valley

•Who’s Who in International Business 1997

•National Association of Female Executives 1995-2001

•Mooresville Area Personnel Association (Past President)

•Piedmont Personnel Association (Past Vice-President)

•American Furniture Management Association (Past member of Board of Directors)

Publication Effects of Supervisor' Communication on Subordinates' Level of Job Satisfaction (Honors Thesis):

Presentations: Effective Communication, Servant Leadership, Change-Friendly Leadership (to Supply Chain and Call Centers)

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