Customer Service Data Entry

MARVA L. RODRIGUEZ

*** ******** **** ** ****, TX 79907 PHONE 915-***-****

OBJECTIVE: Seeking a rewarding position in a company where I can apply my skills, experience towards continued growth and advancement.

WORK EXPERIENCE:

I GATE DATA ENTRY SPECIALIST 03/21/2013- PRESENT

• Data Entry processing medical forms and verifying information for patients

• Clients are MOLINA AND SCHALLER. Need to verify the customers information is

• Correct and process the form and continue to the next form.

Alorica Direct TV - Customer Service/Technical Support Representative 02/06/12-06/12/12

• Technical support specialist on Direct TV products, software service and equipment resolutions.

• Conference with customers by telephone or in person by telephone to provide information about products, services, to take or enter orders obtain details of accounts

• Keep records of customer interactions and transactions, recording details of inquiries, log schedule complaints and customer comments and actions taken

• Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunds, accounts receivable and billing adjustments.

J&H Maintenance Inc Sales/Receptionist 01/15/10-1/07/11

• Accounts processor billing, answering telephones, data entry.

• System processing via Microsoft suites software, customer service, customer retention.

• Solicited new services, customer records, file updates and maintenance.

• Update records and documents, daily operations, deposits, customer care and services.

Affina Customer Care/Service Specialist 7/28/08-2/18/09

• Customer cares; telecommunications, customer interactions via telephone or in person provide product information and additional services.

• Solicited new products and services, order data entry, account updates, obtain account details, complaints/provide resolution and update proper database update using SOP (copy Standard Operations Procedures.

• Assessments and determine actions, charge of services, collect deposits, payments, or update billing.

• Operations, update customer profiles, changes, customer’s accounts, provide assistance and customer support.

• Sales and Services Specialist for internet, cable, Dish Network, services, new products and updates.

Alorica Customer Care/Service Specialist 9/15/09-8/11/10

Conference with customers by telephone or in person by telephone to provide information about products and

Services, to take or enter orders obtain details of accounts

Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments

As well as actions taken

Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refund

Money and adjusting bills

GC SERVICES – Customer Care Specialist 6/10/06-4/25/08

• Process and review contract forms, prepare changes customer information, review and provide resolution to contracts.

• Provide and update company database via computer peripherals and telecommunications.

• Audio visual conference, provide customers care support telephone or in person.

• Provide information support, sales, updated products and services.

• Administration orders, account updates, changes, obtain details and update databases.

• Update system information, records, customer support, interactions and transactions, detailed inquiries, complaints, and comments.

• System and Customer assessments, lessons learned and corrective actions.

HASBRO - Shipping and Receiving Administrator/Operator 04/01/92-4/01/00

• Over-site shipment and receiving work orders.

• Assessment and Process written and verbal instructions to determine work process and procedures.

• Administrator and coordination manufacturing materials and equipment output.

• Review and input Database Bill of Materials (BOM) units handled and moved, using daily production lines, over site loading docks, delivery vehicles and transportation schedules shipments.

• Inventory containers, manual and automated systems or using motorized equipment, forklift, hand trucks, etc., and other equipment.

• Assess inventory requirement, identifying barcode tags, container identification, provide identifying shipment and logistics information.

EXPERTISE:

Customer Care and Technical Support Specialist, Microsoft Office Suites WINDOWS OFFICE 2000/XP, Word, Excel, PowerPoint, 2000 - XP/Vista, voicemail, receptionist operations.

Phone support Resolutions, Inventory systems, Shipping and Receiving, Office Operations, Database operations and input. Customer Care database entry.

EDUCATION:

08/01-07/02 El Paso Community College El Paso, TX Prof. Certificate - Office Procedures

7/89-7/90 International Business College El Paso, TX Prof. Certificate - Office Operations/GED

3/28/06-3/29/07 Computer Career Center - El Paso, TX Prof. Certificate - Medical Information Specialist

INTERNSHIP: EL PASO ORTHOPEDIC SURGERY GROUP AND CENTER FOR SPORTS MEDICINE

12/12/05-4/24/06

FILING, CODING, FRONT DESK RECEPTIONIST, BILLING APPOINTMENTS, ANSWERING PHONES

REFERENCES: Upon Request

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