Management Active Directory

Francis Gonsalves

*******@*****.*** PHONE : 508-***-****

PROFESSIONAL SUMMARY

Competent IT professional with more than 17 years of hands-on experience in IT Infrastructure Hardware, Software and Network Technical Support.

Outstanding experience in Infrastructure Management Services - Network Operations Center and Service Delivery - Help Desk support framework.

Technical expertise in planning, design, implementing and managing Active Directory, Exchange mail system, IS Security, Server Virtualization, Server Consolidation, Storage Management and Disaster Recovery in heterogeneous environments.

Experience in implementing and improving service delivery and support standards for Service Level Agreements using six sigma and CMMI models.

Global Fortune 500 organizations and diverse client industries such as Insurance, Financial Services, Banking, Healthcare and IT Consulting.

CERTIFICATIONS & EDUCATIONAL CREDENTIALS

Bachelor's Degree from Mumbai University, India

Advance Computer Diploma from reputed Indian Institute

Completed RHCE training from Red Hat authorized training center

Diploma in Software Testing

Completed Computer Hardware and Network engineering certification

Completed Windows server 2012 certification course

Completed Windows Power shell course

Completed ComTIA Security+ certification course

TECHNICAL EXPERTISE

Operating Systems: MS Windows Server 2012/2008/2003/2000, XP, NT4.0

Active Directory: Windows 2012 2008/2003/ AD Forests, Domains, Sites, OUs, GPOs .

Messaging System: MS Exchange Server 2013/2010/2003/2000/5.5

RDBMS: MS SQL Server 2000/2005/2008/2012 and Oracle 8i

Server Virtualization: ESX3.0/3.5/ VMware vSphere 4.x, 5.x 6.x & MS Hyper - V.

Application Deployment: Citrix XenApp Server and MS Terminal Server.

Application Servers: MS IIS6.0, MS Clustering Web Server, VERITAS cluster server, VERITAS Volume Replicate, DNS, WINS, DHCP,

Backup Tools : VERITAS Netbackup Enterprise Server and NT Backup

Hardware: Compaq ProLiant DL, ML, BL Series, IBM xSeries and Dell PowerEdge Servers, RAID Controllers, Emulex, ILOs, Network Devices and Desktops.

Other Tools: Symantec Virus Protection Utilities, VERITAS Volume Manager, IBM Director, HP Insight Manager, HP OV Service Desk and MS Office Suite, Dell open Mamager

AWARDS AND CERTIFICATION

Certification of Appreciation from State farm Insurance and Financial Client for successfully implementation of Project

Certification of Appreciation from Patni Computer Systems for successful completion of my onsite assignment

Certification of Appreciation for successfully completion of DR exercise from McKesson Corporation

PROJECT AND WORK EXPERIENCE

McKesson Corporation, Atlanta, GA Sep 2011 to Feb.2016

McKesson Corporation is an American company distributing pharmaceuticals at a wholesale level and providing health information technology, medical supplies, and care management tools. The company had revenue of $179 billion in FY2015. It is a Fortune Global 500 company, and the 14th largest company in the United States.

Responsibilities

Manage and support all day by day L2/L3 windows servers including email (exchange) systems in-house and cloud based and related requirements

Work with different business units for windows OS related user management tickets.

Create and update windows servers decommission process (For server life cycle)

Work with project managers for Windows servers Product Acceptance audit

Work on Citrix Xenapp server user related calls published applications

Involved annual Disaster Recovery (DR) exercise documentation

Setup and troubleshoot VDI desktop for remote users with VMware Horizon

Install VMware EXS host on HP Proliant DL- and BL server series

Involved in management of hundreds of Physical and thousands of VMs servers

Perform software installations and OS upgrades to Windows operating systems and virtualization platform like VMware, Hyper-V (thru Shavlik and Microsoft WSUS )

Installing and configuring new servers and maintain them at the latest patch-set level making them compliant with PCI/SOX compliance level.

Provide 24 x 7 support for production systems, backup infrastructure and performance of backup and recovery activities

Provide in-depth analysis on existing network and server configurations and develop plans for system enhancements

Create documentation and update power shell scripts for repeated work.

Setup and manage SharePoint site for project related work

Worked on trouble ticketing system such as Remedy and have good knowledge of ITIL v3. process

Attend Root Cause Analysis (RCA) meeting, provide report of any outage, and then give the solution to prevent that outage in future.

Experience in an environment with ITIL v3 change control processes.

State Street Bank and Trust, Boston, MA Oct. 2007 to Sep 2011

State Street is the world's leading provider of financial services to institutional investors. State Street broad and integrated range of services spans the entire investment spectrum, including research, investment management, trading services and investment servicing.

Responsibilities:

Creating standard windows 2003/2008 server build on HP ML, DL, BL G5 and G6 series

Configuring HP Blade c7000 Enclosure System

Updating servers with latest support packs, hot fixed and firmware updates.

Installed and configured Emulex HBA setup for connection with Hitachi and EMC storage

Installed, configured, and troubleshot Windows SharePoint Portal Services operated

Actively involved in P2V and V2P conversation project

Install VMware ESX host on HP Proliant DL - and BL server series

Build high availability (HA) servers with VERITAS Cluster Server

Managing red hat Linux servers

Work on Storage migration on weekend

Managing exchange 2010environment

Work on day by day data center activity like upgrading Memory, Disk, NIC and Configuring ILO in Active Directory

Support users to day by day server related calls.

Updating Windows 2000 to Windows 2003 enterprise servers.

Created and maintained using Windows SharePoint Team Services websites

Involved in 24/7 on call support team.

Familiarity with SharePoint site designing

Weekly & Monthly (and other periodic) reporting completed on time.

Good knowledge of Apple iMac

Familiarity with power shell scripting

Provided support and coordinated the SharePoint environment

Worked on VERITAS Operation Servers (VOM)

Work closely with offshore team for any offshore activity

Familiarity with ITIL process

Involved in management of hundreds of VM's and thousands of physical servers

St. Jude Medical, Mumbai. India May 2006 to June 2007

St. Jude Medical manufactures mechanical and tissue heart valves, pacemakers, and electro physiology catheters. Their devices offer physicians and those with heart conditions unmatched clinical performance and outstanding longevity.

Responsibilities:

Install and upgrade new hardware and software on Wintel, Linux machines.

Managing backup and recovery tasks, applying security policy.

Installing and patching Wintel and Linux servers.

VERITAS Netbackup used for backup.

Managing Users, User Profiles, User Rights and Groups in Windows and Linux.

Experience in Installations, Deployments, Maintenance and Troubleshooting in Linux

Involved in installing and configuring of FTP, Telnet, Samba, and RPM.

Maintaining and updating anti-virus signatures and keeping the network safe from virus attacks

Configure and install routers, access points, and switches.

Wrote Shell scripts as required to project.

Creating and configuring mail Account for users.

Backup, restore and compression using tar

Planned and Performed Disaster Recovery.

Manage all Unix/Linux servers, new installations, upgrades, repairs and performance

Maintain operation of internet proxy server, create user ID and passwords for access to the internet

Maintain operation of internet mail server; create email boxes and logins and removing obsolete email addresses.

Create and maintain setup for corporate web servers.

State Farm Insurance, Bloomington, IL, USA Aug. 2000 - March 2006

State Farm is one of the nation's largest auto insurance and has one of the largest IT infrastructures in the nation. Enterprise Workstation Release (EWR) project updates products, patches, fixed and enhancements to various software items, including Operating System, Database and Application software's on Windows NT, Windows XP Workstation's There are approximately 160000 workstations in wide enterprises. All these workstations are located in all over US and Canada

Responsibilities:

As a EWR team member, we work with the Application Product owners, workstation stewards and other teams together product related information. Once this information is gathered, my Team was responsible for creating, testing, and documenting an automated method for delivering these products in that sequence.

Establishing procedures for loading and reloading Windows NT and XP workstations

Monitor and manage the process of loading workstations to record error messages and track other problems as they occur.

Being part of the Development and testing team, I am responsible for creating, testing and documenting the sequence for delivering all of the products in the release.

Interfaces with the test co-coordinators, Load developers, I release developers, test leads and test planners in order to deliver the end result effectively.

Liaison with the Component Stewards, Script Developers and Testing Teams.

Patni Computer Systems Ltd., Mumbai, India July 98 - July 2000

Patni Computer Systems Ltd. is one of the top ten software & hardware consultancy firms in India that has a strong presence in USA, Europe and Asia. PATNI is ISO-9001 certified and is assessed at SEI - CMM level 5. The job profile includes Systems Administration on various platforms like UNIX, Windows NT and managing a total of PATNI office, including a total infrastructure of around 800 desktop systems, mail servers, DNS servers & FTP servers. Implementation, configuration, sizing and management of UNIX based and Microsoft Windows NT systems Send-mail

Responsibilities:

Local area network planning, design and implementation using 10/100 MBPS Ethernet and Ethernet/fast-Ethernet switching.

TCP/IP network planning, design and implementation of UNIX, Windows 95 and Windows NT environments.

E-mail network planning, design and implementation on UNIX and Windows environment using SMTP and POP3 protocols.

Managing User and Group accounts, environments, optimization and tuning of Windows NT, UNIX

Creating & managing e-mail accounts and user support

Setting up Domains and Configuring DHCP, WINS and RAS Servers.

Internetworking of these PC's to each other and to the corporate network.

Interfacing of printers, plotters and other peripheral devices to various systems.

Installation, Configuration and administration of various communication devices like multiplexers, cluster controllers, routers, bridges, modems, termservers and Frame Relay.

Projection of hardware requirements for forthcoming software projects and day-to-day maintenance requirement.

Add peripheral devices, backup and restore method.

Installation, Configuration and administration of various communication devices like multiplexers, cluster controllers, routers, bridges, modems, termservers and Frame Relay equipment.

Maintenance and monitoring of communication links like Microwave, Frame Relay and ISDN

Backup/Restore & System Administration

Creation and configuration of DNS, SMTP and NFS Servers.

Handling User related calls on Desktop level.

Installation of software on desktop & servers

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