Customer Service Sales

Rebecca A. Cantos

Tabangao Dao, Batangas City

Mobile No: 094*-***-****

**********@*****.***

Career Summary

- 11 years of experience in local and international Pre/Post Shipment Documentation, Shipping and Logistics.

- Expert understanding of the cost elements in export with respect to margins and landing costs.

- Extensive knowledge in import & export policies, including certificates of origin and other treaty-based regulations and procedures.

- Expert on newly applied systems for import (eIPS) and export (AEDS).

- Proficient in MS Office and AS400

Personality Traits

- Responsible and reliable.

- Hard working and enthusiastic.

- Excellent team player with good communication skills.

- Flexible, with excellent co-ordination and presentation skills.

- Remarkable ability to prioritize, multi-task and to work under deadlines & pressure.

Key Responsibilities Handled

- Coordinates with couriers and forwarders on incoming and outgoing shipments.

- Responsible for application and renewal of Letter of Authority for indirect and constructive exports and local sales.

- Computes duties and taxes for non-PEZA registered customers.

- Coordinates with government agencies to ensure accuracy of documentations and requirements.

- Co-ordination with the production and sales team at regular intervals for follow-ups and shipment planning.

- Prepares PEZA and inventory reconciliation reports.

- Handled customer's inquiries and resolved customer's shipping complaints.

- Ensured all imported and exported items are correctly classified.

- Tracked cargo from the factory door to final destinations.

- Assisted the team in presenting performance reviews and suggested possible changes based on research, past performance etc.

- Secures that government requirements are being met.

- Senior ISO internal auditor.

Achievements

- Clean & timely negotiation of documents resulting to excellent relations with customers.

- Promoted to Shipping Staff II in 2013

- Promoted to Shipping Specialist 2015

Education

Bachelor of Science in Customs Administration – Lyceum of Batangas

Seminars Attended

- Latest Customs Procedures and Practices

- Latest Customs Valuation, Procedures and Practices (Enhancement Program)

- Self Discovery for Team Building

- Customer Service Excellence Program

- 5s Program

- ISO Program

- Electronic Import Permit System (eIPS)

- Auto Export Documentation System (AEDS)

- e-Transfer Documentation

- Government-Industry Partnership for Strategic Trade Management Seminar (May 27-28, 2013)

- Orientation on BOC e2M System

- Orientation on Auto Import Permit System (AIPS)

- Orientation on Auto Eport System (AES)

Work Experience

Shipping Specialist (Present)

Shipping Clerk (January 2005 to Present)

Fort Wayne Wire Die (Phils.) Inc.

Information Personnel (January to June 2004)

Asian Terminals Batangas

Ticketing Clerk (March to September 2003)

Asian Terminals Batangas

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