Field Service Manager

WILLIAM J. COLLINS

***** *** **** *** ***, Temecula, CA 92591 760-***-****

***********@****.*** https//www.linkedin.com/in/william-collins-21b78557

Project Manager & Field Service Engineer

Professionally astute and fiscally responsible Field Service Engineer with Project Management experience. Capable director of diverse, complex electro-mechanical system and subsystem projects including installations, modifications, and repairs. Coordinate on-site equipment inspections and tests, isolating and troubleshooting technical problems and malfunctions. Top capabilities in blue-print reading, schematics interpretations, systems diagram readings. Seeking to bring distinct skill sets to top organization, leading teams through intricate, multi-stage national and international projects on time, within budget, and to specification.

Areas of Expertise & Technical Skills

Project Professional

Schematic Readings

Task Delegation

Motivational Leadership

Capture Best Practices

Maximo & SAP

Field Incident Data Analysis

Budgeting & Cost Reduction

Stakeholder Communications

Process Improvements

CostPoint & Salesforce

Strategic Planning

Time Management

Performance Appraisals

Project Closeouts

Professional Experience

ANTEMINA, LLC, Iraq Jan 2015 – Jan 2016

Installation & Maintenance Manager

Supervise, train, and manage field service engineering team. Prepare, distribute job order assignments and documentation. Provide technical oversight for X-ray scanning systems installations, requisite maintenance, repairs, and replacements. Track warehouse inventory. Provide real-time updates to on-site client representatives. Communicate more formal performance reports to key stakeholders.

Key Project:

Iraq Sea Ports

Budget: $60M FSE Team Size: 11 members Equipment Involved: 36 low energy x ray systems, Sight Acceptance testing, training of field service engineers, along with supervised training of over 200 operators. This project involved coordinating the site location for equipment, soil testing coordination of site plans, organizing contractors, and performing the final assembly of systems and turn over.

HAWTHORNE CAT, San Diego, CA Aug 2014 – Nov 2014

Field Service Manager

Secured safe, healthy work environment for team via enforced OSHA regulatory standards. Led and managed all field service engineering and team leadership operations. Prioritized maintenance and repair scheduling; curated technical documentation (blueprints, schematics, diagrams, etc.) and kept organized reference library. Trained team in proper reports documentation procedures for clarity, accuracy. Kept employee attendance records. Created, deployed performance and customer satisfaction metrics; communicated results to corporate level stakeholders.

BIO TECHNICAL SERVICES, San Diego, CA Jul 2013- Aug 2014

Field Services Manager

Established team compliance protocols consistent with A2LA accreditation and ISO 17025 certifications. Trained and coached 3-person field service engineering team in standard on-site technical work to maintenance and calibrate complex mechanical, electro-mechanical, and electronic machinery, laboratory instruments. Set team work performance standards, including reviews, disciplinary actions, and recommendations for vertical/lateral re-positioning.

Noteworthy Accomplishment:

Completed over 28,000 calibrations and repairs of laboratory equipment.

CHENEGA TECHNOLOGY SERVICE CORPORATION, San Diego (western regions) Oct 2008- Jun 2013

Field Service Technician – Level IV

Provided technical support to regional customers through installations of X-ray based security systems; performed diagnostics, external testing, and troubleshooting. Inspected, cleaned, replaced, and installed upgraded parts to maintain smooth mechanical and equipment operations. Maintained and updated all documentation related to preventive and/or remedial upkeep.

Noteworthy Accomplishment:

Adhered to government travel guidelines and authorization requests for purchases over $500 USD.

Education

Bachelor of Science in Business Administration, Colorado Technical University, Colorado Springs, CO, 2007

Entrepreneurship & Project Management

Certifications

Basics of Accounting and Finance

Business Fundamentals

Business in the Global Environment

Human Resource Development

Management Essentials

Organizations Systems Improvement

Project Management Specialist

Project Planning

Journeyman Certificate as Electronics Mechanic

AN/ARC 182 Factory School

Grumman Group II Aircraft Avionics Course

Certified AURAGEN System Installer

Completed Fall Protection Training by VER

Certificate of Apprenticeship Completion in Electronics Mechanic

Powered Industrial Truck (forklift) Qualifier & Trainer

Radiation Worker

Hazard Material Transport & Shipper Qualified

Military Service & Security Clearance

United States Navy – Class A School of Avionics

United States Department of Defense Security Clearance: Secret

Held position of public trust clearance with CTSC

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