Manager Project

Mark S. Affleck

**** ******** ****

Abington PA. 19001

(Home) 215-***-****

(Cell) 610-***-****

**********@*******.***

Summary

Customer focused professional executive with over thirty years of experience in the telecommunications industry with positions of increasing responsibility. Experience in direct and channel sales. Skilled program/project manager, managed and supported multi-million dollar global, national, and educational clients and projects while at AT&T, Lucent, Avaya, and Strategic Products and Services. Skilled and experienced in all facets of the telecommunications industry.

Professional Experience

Strategic Products and Services 2009 to 11/2015

Global Account Manager, responsible for account management of select accounts in the greater Philadelphia area. Function as a single point of contact for clients, to satisfy their business objectives thru the application of integrated technology based solutions. As a systems integrator, a multi-vendor approach was used to craft specific applications to resolve business problems. Consistently exceeded customer expectations and internal revenue measurements.

Avaya Inc. 2000 to 2009

Global Account Manager, responsible for account management, customer satisfaction, and revenue generation for large strategic global, national, and educational accounts with annual sales revenue responsibility in excess of ten million dollars. Management of account team members from various disciplines including: engineering, project management, maintenance, and customer service. Matrix management of resources globally to ensure customer satisfaction and revenue growth. Consistently exceeded revenue objectives and customer satisfaction measurements. Recipient of numerous awards including sales excellence, customer satisfaction, and outstanding teamwork.

Lucent Technologies 1996-2000

National Account Manager, supported several large national and global accounts. Revenue responsibility typically between five and ten million dollars annually. Annual revenue performance and customer satisfaction targets were regularly met or exceeded. Through creative solutions, migrated several national accounts from competitors to Lucent Technologies infrastructure resulting in new revenue in excess of five million dollars.

AT&T 1982-1996

Account Executive, member of an account team supporting a large national account. Responsibilities included customer satisfaction and revenue growth. Experience with network and premise based applications. Two year rotational assignment at Bell Laboratories as a project manager.

Glassboro State University 1983-1985

Adjunct Professor of Marketing, concurrent with employment at AT&T. Taught Introduction to Marketing class to undergraduate students. Responsible for weekly classroom lectures, student evaluation, counseling, and examinations.

Xerox Corporation 1978-1982

Account Manager, geographic sales and account management. Responsible for establishment of new accounts and support of existing clients. Mentor to new employees. Recipient of numerous awards for sales excellence.

Education

1979-1982LaSalle University

Philadelphia PA

MBA Program

1973-1977Pennsylvania State University, Graduate BA Sociology

Contact this candidate