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Customer Service Engineering

Location:
Ottawa, ON, Canada
Salary:
45,000
Posted:
February 27, 2016

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Resume:

Khalid Halim

*

KHALID HALIM

****A Meadowlands Dr E, Ottawa, ON, K2E6J5, 613-***-****, actpx6@r.postjobfree.com Education

BEng in Electrical Engineering, concentration in Networking/Computer Communication, November 2014 Carleton University, Ottawa, ON

Technical Skills

Simulating Tools and Programing Languages: OPNET to model and simulate network from small scale to large scale. Icarus Verilog, VerilogHDL, VHDL, Xilinx ISE, AutoCAD 2009, MATLAB, Pro Engineering (3-D modling), IntelliCAD, Pelles C, Raptor, P-spice, Blue J, C++, Python, Java, HTML, CSS, JavaScript, PHP, MySQL and Arduino .

Programming Languages: HTML, CSS, SQL, AJAX, XML, Python, C, C++, Java, VHDL and MATLAB.

Hands-on hardware: Spectrum analyzer, AM/DSB/SSB Generator, AMDSB receiver, Arduino GLCD, RF device, LED Array, Arduino RF, Arduino MEGA ADK, Aero-Quad and Arduino Wi-Fi Shield, Oscilloscope, Digital micrometer, Oscillator, Transistor, MOSFETs, Operational Amplifier, Function Generator, Breadboard and DC/AC motor.

Operating Systems: Windows XP/2000/Vista/7/8 and Linux.

MS Office Suite: Excel, Word, Visio, Outlook, and Power Point.

Language: English – Fluent, French- Elementary, Urdu – Fluent, Bengali- Fluent, Hindi - Fluent Relevant Skills

Experience in reading text, Document use, Numeracy, Writing, Communication.

Working with a team, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning.

Analytical experience in performance based, action and results oriented setting.

Self-motivated, customer oriented and able to work effectively in a time critical environment and as part of dispersed team. Highly motivated to work on projects

I attain Strong written and oral communication skills. I have always gained Sound organizational skills through volunteering and academic projects and I am an excellent team player and I prefer Agile program thus I have the ability to work individually.

Gathered knowledge of developing software’s and techniques as such testing, troubleshooting and debugging for errors using black box and white box testing. Ability with computer hardware installations

Gathered knowledge of developing software’s and techniques as such testing, troubleshooting and debugging for errors using black box and white box testing. Excellent problem solving and troubleshooting skills.

Gained Tenacity, autonomy and the ability to work under pressure through several academic and practical projects, my motto is to have fun while being the best.

Calculated and analyzed sources of error and error propagation, solution of systems of linear equations, curve fitting, polynomial interpolation and splines, numerical differentiation and integration, root finding, solution of differential equations using MATLAB.

I attain Strong written and oral communication skills. I have always gained Sound organizational skills through volunteering and academic projects and I am an excellent team player but I prefer Agile program thus I have the ability to work individually.

Analyzed graphical design communication such as CAD. Managing data, statistical methods and spreadsheets. Produced design analysis for matrix programming software and symbolic computer algebra systems. Also addressed proposals, reports, presentations, and reporting software. Relevant Academic Work Experience

Fourth year project - UAV Internet Mobile device: Worked in a team of four, to build a Quadcopter from scratch with the capability of indoor and outdoor flight controlled via wireless internet. We designed and tested the mechanical, software, electronics and electrical components of the Quadcopter. Hardware testing including Motor, rotor, speed controller, microcontroller, Arduino MEGA ADK, Arduino Wi-Fi shield, Aero-Quad Shield. Software testing and coding environments including Aero-Quad, Arduino, HTML, CSS, PHP and Java Script. Khalid Halim

2

Third year Engineering Design project - Arduino RF device: Our target game prototype was designed and built using several LED matrix arrays, photoelectric diodes and two RF devices to transmit data to a wireless GLCD display scorecard. The achievement from this project was hands on experience on designing hardware and software aspects of the game, Arduino coding of the game and RF device while working in a team to meet our accomplishment successfully in the set deadline.

Tug-of-War: Wrote a VerilogHDL program with all test benches which simulated tug-of-war game between two players.

Band-Pass Filter Project: Designed and simulated the filter using P-spice and MATLAB. Then constructed and tested the filter in the lab.

Reverse Engineering Project: Worked in a team of three, with great coordination, to reverse engineer the replacement bit of deck hanger punch using 2D and 3D AutoCAD software. Additional Work Experience

Connected Solution Specialist March 2015 – Present Best Buy, Ottawa, Canada

Responds to customer concerns, supports and assists of achievement of store and department customer care and sales goals by promoting, emphasizing and demonstrating skills involved in selling Product Service Plan (PSP), Product Replacement Plan (PRP), accessories and complete solution

Complete timely and appropriate down-stocking of product, monitor and confirm accurate product pricing and placement by confirming up-stock is straight and organized, and confirm PSP/PRP brochures holders are full

Support the product knowledge and sales skills development of the Department and other store personnel as directed by the Supervisor

Maintain functionality of products and displays

Retail Customer Assistant May 2012- July 2014

Petro-Canada, Ottawa, Canada

Budgeted the cash flow and was responsible for inventory control of the store.

Analyzed the needs of a diverse customer population and effectively solved their inquiries and problems with excellent customer relation skills, dedication and commitment.

Providing excellent customer service and sales of the station. Supervisor of Residence Service May 2013 –September 2014 DTZ Limited, Ottawa, Canada

Supervision of the housekeeping service at Carleton University Residence Service

Ensuring excellent customer services to the resident guests through constant interaction over phone with the front desk to meet their requests and needs while their stay.

In charge of mentoring and supervising housekeeping employees to meet the standards of the residence housekeeping service and bookkeeping of the linens and other guest packages provided by UGL Volunteering Experience

President September 2013 – September 2014

Carleton University Bangladeshi Students Association, Carleton University, Ottawa, Ontario

Plan and coordinate, liaising with suppliers, to deliver marketing and promotional material within deadlines

Planning annual events and monitoring volunteer teams according to their job description to promote Bangladesh’s culture and diversity among the students of Carleton University

Designing marketing packages for events and ensuring sponsorship and funding from local entrepreneurs Vice-President of Finance January 2012-December 2013 AIESEC Carleton, Carleton University, Ottawa, Ontario

• Budgeting for the local committee including project budgeting, support, monitoring and preparation for the external and internal audit.

• Control and review of the current, accepted budget to process payments of bills, expense sheet payment and booking

• Bank account management and conducting quarterly bank reconciliation.

• Review of finance points in the compendium, merchandise selling. Extra-curricular Activities: Active participant at IEEE (CU), Robotics Club (CU), Can Sat Society of Engineers and Carleton University Muslim Association.



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