ERA DHEN TEJANO ESTREMOS
**** *********** *******, ****, ******** City, Cebu, Philippines
(#027, Zone 10, Carmen Hill, Carmen, Cagayan de Oro City)
Email/ skype: ***.****.********@*****.***
CAREER OBJECTIVE:
To acquire an entry-level administrative and support services position, using my good interpersonal and problem solving skills.
SKILLS:
Typing speed of 50-60 wpm
Internet Savvy and Proficient in MS Office Word, Excel, Powerpoint, Outlook
Academic scholar, consistent honor student from elementary until college
EDUCATIONAL BACKGROUND:
COURSE AND YEARS INCLUSIVE
SCHOOL NAME AND ADDRESS
ACCOMPLISHMENTS AND INVOLVEMENTS
BS in Accountancy
June 2013 – March 2014
Cagayan de Oro College – PEN
Lirio St., CDO, Misamis Oriental
Top 4 Student with GWA 1.15
Computer & Electronics Technology
June 2000 – March 2002
STI Colleges of Mindanao, Inc. (CDOC)
Jofelmor Bldg. Mortola St., Cagayan de Oro City
Awarded Academic Excellence, with GWA 1.40
WORK EXPERIENCE:
POSITION AND DATES INCLUSIVE
COMPANY NAME AND ADDRESS
ACCOMPLISHMENTS AND RESPONSIBILITIES
Customer Service Representative
Travel & Hospitality
January 2011 – June 2011
Aegis People Support
Modules 6 and 9-11 eOffice One Asiatown IT Park Apas, Lahug, Cebu
Assisted customers with room and flight rates, room availability, hotel facility, etc.
Promoted the hotel’s amenities, discounts, service packages, etc.
Handled cancellation, re-booking, etc.
Purchasing Staff and Document Controller
August 2004 – December 2010
MSM Cebu, Inc.
5th St. 3rd Ave., MEZ 1, Pusok, Lapulapu City
Assigned in keeping track of all delivery schedules and shipment dates
Facilitated hotel reservations and airline tickets for guests and employees
Maintained the procurement and controlling of documents procedure in accordance to ISO 9001:2008 and 14001:2004 standards
Service Crew (Counter Station)
January 2003 – November 2003
Jollibee
Divisoria, Cagayan de Oro City
Assisted an average of 100 customers per day
Awarded Best in Customer Relation
Recognized as GOLD STAR Counter crew for four times