Customer Service Manager

Jonela Molla

**** **** *** *** * Astoria, New York, 11103 415-***-**** ******.*****@*****.***

Work Experience

THE MANLYN DEVELOPMENT GROUP, INC., BROOKLYN, NY

Administrative Assistant, Jun 2015 – Present

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

File and maintain records.

CARA MIA RESTAURANT, NEW YORK, NY

Restaurant Manager, Jan 2012 – Aug 2015

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Schedule staff hours and assign duties.

Maintain food and equipment inventories, and keep inventory records. Establish standards for personnel performance and customer service. Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.

Responsible for compiling payroll, inventory and ordering of supplies.Handling administration and paperwork.Planning event menus and private parties. LURA RESTAURANT AND LOUNGE, NEW YORK, NY

Restaurant Manager, May 2011 – Jun 2012

Initiating and closing contracts with vendors.

Creating a wine menu.

Responsible for payroll and scheduling.

Interviewing, training and supervising new staff.

Contributing to marketing strategy.

NYCRG (NEW YORK CITY RESTAURANT GROUP), NEW YORK, NY Office Manager, Aug 2005 – Mar 2011

Training and managing employees.

Compiling weekly financial reports.

Filing, payroll and other clerical duties.

Education

HUNTER COLLEGE, NEW YORK, NY

BA, May 2010

Concentration in Biology and Chemistry

Additional Skills

Management Skills: Organization, Communication, Problem solving, Flexibility, Positive Attitude, People skills, Teamwork, Punctuality, Efficient, Multitasking.Computer Skills: Microsoft Office, Excel, PowerPoint, OutLook.Language Skills: English, Albanian, Italian, & Spanish.

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