Customer Service Management
Resume:
CAREER OBJECTIVE
To maximize my knowledge, experiences, potentials and skills as a contribution and help to the company where I will be working with my best effort and loyalty.
WORK EXPERIENCE
Cafelandia Coffee & Tea Bar
San Pablo City, Laguna
SERVER December 11, 2013-up to present
DUTIES AND RESPONSIBILITIES
Greet the guest/customer.
Set up and stocking of food and beverages at the beginning of shift
Performing basic cashier tasks, operating cash register, taking payment, making change
Give the customer a good quality of service.
Take orders, prepare the orders and serve it to the customer.
Clear the tables and maintain the cleanliness of the store.
PHILIPPINE PIZZA HUT INC.
Pizza Hut Glorieta 3, Makati City
TEAM MEMBER January 15, 2013-May 15,2013
DUTIES AND RESPONSIBILITIES
Prepare tables in a restaurant before guests arrive.
Taking orders and serves food and drinks
Perform other duties, as assigned by Manager.
Clear the tables and maintain the cleanliness
The Big Chill Inc.
3rd floor RCBC Plaza, Makati City
SERVICE CREW May 03, 2012-January 03, 2013
DUTIES AND RESPONSIBILITIES
Focus in customer service. Treating people right giving them honest advice and courteous service.
Prepare food that customer order at the kitchen.
Take orders, serve food and drinks, and clear the tables
In charge in monitoring and production of the store
Prepare the daily and monthly inventory.
Maintain the cleanliness of the store.
TRAININGS AND SEMINARS ATTENDED
On the Job - Training Techno Park Hotel
Sta Rosa Laguna
On the Job - Training Dusit Thani Manila
Ayala Center, 1223 Makati City,
Hotel Familiarization Astoria Plaza Hotel
Pasay City
Scope in Hospitality Industry Lotus Garden Hotel
Manila
July 21-23, 2008
Housekeeping Management Tropical Playa Hotel
Front Office Management Ilocos Norte
August 19-21, 2009
Bar Management T.G.I Friday’s Bar and Restaurant
Alabang Town Center
September 2009
International Cuisine Hotel H2O
Baking Luneta, Manila
Inter- Active Buffet experience at Spiral Sofitel Hotels and Resorts
Roxas Blvd., Pasay City
September 29, 2010
FMBEY HOTELIERS T*M*C Seminar on housekeeping/food and beverage service & Bartending
April 27-May 1, 2011
ACHIEVEMENTS & AWARDS
Champion on the Table Setting Chef’s on Parade 2011-2012
Best Trainee in DUSIT THANI MANILA
PERSONAL DATA
Full Name : Jemmaline P. Jeroso
Nickname : Jemm
Date of Birth : December 14, 1991
Place of Birth : San Fernando Pampanga
Citizenship : Filipino
Gender : Female
Height : 5’4”
Weight : 45 kg.
Civil Status : Single
Father’s Name : Ramon Jeroso
Mother’s Name : Corita Jeroso
CHARACTER REFERENCES
Mr. Ricky Quierra
Supervisor at The Big Chill Inc.
Ayala Ave. Makati City
Ms. Agnes Runas
Supervisor at Pizza Hut
Glorieta 3, Makati City
Mr. Dolores Versano
College Professor of CHMT
Laguna State Polytechnic University
San Pablo City Campus
I hereby certify that the above information is true and correct to the best of my knowledge and ability.
Jemmaline P. Jeroso
Applicant Signature
Contact this candidate