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Customer Service Data Entry

Mount Pleasant, SC
February 26, 2016

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Eltonya McCullough

**** ******* **. **********. ** 29407 843-***-****

SUMMARY OF QUALIFICATIONS: Seasoned administrative professional with experience in quality customer service in specialized and confidential sectors including healthcare and governmental agencies. Customer Service Patient Care Organizational Expert Community Liaison Data Entry EMPLOYER:

Savannah Place March 2015 to Present

Resident Care Provider/Med Technician

Responsible for the care and well-being of patients in an assisted living facility including vital signs, administering medications, nursing procedures, and daily care

Work as part of a team to provide quality care for the patients

Interact with patient families to build relationships and ensure a well rounded experience for the patient and his/her family

Department of Social Services February 2007 to August 2014 Snap Coordinator

Greeted customers and clients who applied for benefits

Helped individuals with reading and writing disabilities complete applications

Trained for and worked at local shelters and food banks during state of emergency situations

Proficient in DSS computer applications to research and input client data

Responded to questions and concerns of clients ensuring a smooth and efficient process for all

Acted as the Electronic Benefit Transfer Coordinator (EBTC) and issued EBT Cards to eligible clients

Ensured that client information was updated and edited in the DSS computer system

Determined client eligibility by assessing computer data and reviewing client data Medical University of South Carolina (MUSC) August 2002 to February 2005 Patient Rep

Greeted guests and checked patients in and out for appointments ensuring front desk efficiency

Verified insurance information, updated records, and filed confidential documents

Corresponded with insurance companies to obtain authorization for patient procedures

Scheduled ordered procedures including MRI and CT scans, X-Rays and follow-up visits

Processed and collected payments and copayments for services rendered

Performed customer service role in answering phones to schedule appointments and in transferring calls to nurse’s desk

Pentacon Aerospace January 1997 to August 2000

Data Entry Specialist

Entered sales contracts into company-based software system

Maintained relationships with vendors in order to obtain quotes

Assisted the Sales and Inventory Departments by documenting information in the system for tracking and monitoring

Worked closely with Management team to ensure that all information was accurately collected and documented for the company


Watterson College (Certified Nursing Assistant) Los Angeles, CA L. A. Valley College (Studies in Sociology Los Angeles, CA. HONORS AND CERTIFICATIONS

South Carolina Notary Public PART certified (Physical Assault Response Training)

FEMA Crisis Management Certified CPR Certified

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