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Human Resources Technical Support

San Mateo, CA
February 26, 2016

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Yilun Sheng (Connie)

**** ****** **, *** *****, CA 94403, 319-***-****


Tippie College of Business, The University of Iowa, Iowa City, IA May 2014

B.B.A. Management Information Systems



Operating Systems: Windows, LINUX

Software: Microsoft Office, Microsoft Visual Studio, Microsoft SQL Server, Oracle SQL Developer, Adobe Dreamweaver


IPv6 Certification, Certificate of Completion, Rank of Sage, Hurricane Electric May 2014

Scrum Master Certified (SMC™), SCRUMstudy, VMEdu Anticipated February 2016


Compliance Agent (Contract through Sunrise Systems Inc.) December 2015-January 2016

PayPal, San Francisco, CA

Obtained working knowledge about AML (Anti Money Laundering)

Worked under the Venmo team for the AML Compliance Project

Reviewed OFAC (Office of Foreign Assets Control) alerts received from PayPal teammates

Performed decision making on dismissing alerts as false positive or escalating to OFAC after investigating payment related users' transaction history and social media accounts

Updated compliance review log on an MS Excel spreadsheet backlog, as well as on the Venmo Underground, the Venmo website backend

Sent out emails to customers for social feed comments clarification

Student Computer Assistant March 2012-May 2014

Athletic Student Services, University of Iowa, Iowa City, IA

Organized, filed and scanned massive confidential documents into an online/physical duo database with corresponding Excel spreadsheets summaries, improving search efficiency

Accounted for data and communicated with supervisors to assure accuracy within database

Discussed with supervisors to optimize digital filing on the department’s shared drive, involving clarifying and probing questions asking


Business Analyst Intern March 2015-December 2015

ECalix, Inc., Pleasanton, CA

Analyzed both technical and business requirement specification documents

Wrote simple and complex SQL queries to confirm data quality from back-end

Prepared test strategy, test plan documentation, test cases and test scripts

Worked closely with developers, other business analysts and data modelers to prioritize and resolve defects

Tested the process of ETL to make sure the data is populated according to the specified data transformation rules

Attained strong collaboration skill and ability to work in an onsite/offshore model

Human Resources Administrator May 2013-August 2013

Human Resources Department, Bank of East Asia (China) LTD. Nanjing Branch, Nanjing, China

Updated information in company’s browser-based databases upon supervisor and different team leaders’ requests in a timely manner

Created sign-up sheets, reserved rooms, prepared devices and software setup for training programs to ensure that programs were carried out with no delay

Checked and recorded work attendance for around 90 employees and 20 interns using Microsoft Excel every day

Provided training to successor intern students towards the end of internship

Shipping Coordinator July 2012

Document & Shipping Department, Nanjing Foreign Trade Co. Ltd., Nanjing, China

Used Trading Works, a business document database software to develop documents

Presented documents both in database and in hard copies promptly upon salespersons’ requests

Provided technical support, solving problems related to printer, scanner, software/drivers installation and updating, etc


Trainee/Intern Programmer Analyst June 2014-March 2015

Marlabs Inc., Piscataway, NJ

Received training on communication skills and general responsibilities of a business analyst

Attended lessons on using Guidewire, a browser-based core back-end application used by insurance companies, particularly on Policy Center

Learned general knowledge about the insurance and finance domains


Social Tigress Media Group Website Spring 2014

Department of Management Sciences, Tippie College of Business, The University of Iowa, Iowa City, IA

Built the website on WordPress according to the company’s requests

Customized WP plug-ins and wrote functions using PHP to meet company’s special requirements

Redesigned the SQL database to better realize particular data display functions needed



Greater China Business Association, Tippie College of Business February 2011-May 2013

Recorded meeting minutes and helped organize guest speaker events, doing various follow-up activities

Assisted the President and Vice-Presidents in communicating with the whole association via group emails

Represented China at the International Business Fair held by Tippie College of Business


Fluent in Mandarin Chinese & English

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