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Customer Service Criminal Justice

Location:
Newark, NJ
Posted:
February 26, 2016

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Resume:

Sharon Stewart

*** **** *** **, *** #*A Bronx NY 10467

Home-1-718-***-**** actpod@r.postjobfree.com Cell-1-347-***-****

OBJECTIVE: To obtain a position within a growing company that will provide continued growth, learning and opportunities for advancement while utilizing and enhancing my skills.

SKILLS & QUALIFICATIONS:

Criminology, American Criminal Justice, and Law Enforcement

Diversity and Criminal Justice

Child Welfare and Child Abuse

Proficiency in Criminal Justice terminology

MS Office Suite; MS Word, Excel, and PowerPoint

Strong verbal communication skills and ability to work under pressure

Results-driven individual capable of multi-tasking

EDUCATION:

6/30/15 Capella University- Capella University 225 South 6th Street, Minneapolis, MN 55402

Master’s in general Psychology specialized in Applied Behavior Analysis

10/09–09/10 ASA Institute – The College for Excellence, Brooklyn, NY

Associates of Applied Science Degree in Criminal Justice

09/05-05/08 The College of New Rochelle, Bronx, NY

Bachelor of Arts in Communication

EXPERIENCE:

06/10–11/10 New York City Department of Corrections Riker’s Island, Queens, NY

Social Services Department Counselor (Intern)

Monitor and record clients' progress to ensure that goals and objectives are met.

Confer with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.

Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided narratives of client contacts, and relevant correspondence.

Arrange for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans.

Develop rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.

Develop and maintain relationships with community referral sources, such as schools and community groups.

Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers.

01/05-05/07 Home Rain Care, Bronx, NY

Home Attendant

Cared for assigned homebound patient.

Accompanied ambulatory patients outside home, serving as guide and companion.

Administer prescribed medications underwritten direction of physician or as directed by the nurse.

05/04-11/04 1199 SEIU, New York, NY

Telecommunications Representative

Corresponded with union members to update files and inform members of any changes to their health coverage.

Addressed customer inquiries and provide relevant information.

Provided optimal customer service and resolve issues efficiently and accurately.

Installed, or coordinated installation of, new or modified hardware, software, or programming modules of telecommunications systems.

Assessed existing facilities' needs for new or modified telecommunications systems.

Communicated with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services.

Consulted with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.



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