PAT S. JAMES

actpoc@r.postjobfree.com

501-***-****

www.linkedin.com/in/jamespat

FACILITIES MANAGEMENT & PHYSICAL SECURITY LEADER

DELIVER BUSINESS RESILIENCY: FACILITIES MANAGEMENT + INFORMATION SECURITY

Strategic and progressive leader delivering continuous process

improvements. Create a safe, aesthetically-pleasing work environment that

supports productivity, safety, and health & wellness. Anticipate and

implement security measures that keep ahead of potential threats.

Enterprise-wide actions are driven by sound analysis and intense focus on

excellence.

Proactively manage the planning, operations, and compliance surrounding

physical security, information security management (e.g. clean desks &

privacy information), and controls in physical facilities.

Well-versed in directing all phases of facilities projects and formulating / managing annual facility operating budgets. Collaborative yet straight-forward; lead with integrity setting high expectations and coaching for performance.

Adept at negotiating and managing vendor contracts; maintain building

systems, security, and business continuity plans. Assertive contract

manager and negotiator. As a leader, thrive on variety. Areas of expertise include:

* Facilities Management

* Project Management

* Operations Management

* Data Governance

* Multi-Site Management

* Performance Management

* Vendor Management

PROFESSIONAL EXPERIENCE

ALLY FINANCIAL SERVICES, Little Rock, AR 2007 - 2015

Facilities Risk Manager & Physical Security 2014 - 2015

Partnered and provided a strong first line of defense by ensuring the

control environment was consistent, sustained, and continually improved

upon in corporate facilities. Kept up-to-date in field by completing 80+

hours of Financial Management / Legislative & Regulatory Compliance

courses (i.e. SOX, Gramm-Leach-Bliley, CFPB, OFAC, BSA).

* Collaborated with enterprise partners and senior leadership to

implement strong controls surrounding governmental laws, regulations

and Enterprise Physical Security Policies, achieving 95% or better audit

scoring.

* Orchestrated analysis and coordinated response to system that

accurately tracked Incident Responses & Business Continuity issues;

identified risk exposure trends and appropriate response by enterprise

security and site leadership.

* Built strong trusted relationships with internal stakeholders and

external vendors (while remaining politically neutral), bolstering

efficiencies and effectiveness with physical security controls and crisis

management programs.

Facilities & Physical Security, Quality Controls Manager 2011 - 2014

Reviewed and confirmed compliance with policies surrounding physical

security, privacy, and controls in multiple facilities. Drove cadence with enterprise and leadership teams ensuring strong information and physical security controls were in place.

* Developed and managed physical security test framework design which

assessed risk to measure vulnerability to physical security controls;

implemented rollout and established cadence in testing, sustaining

consistent facilities compliance.

* Mitigated corporate risk by managing, reviewing and assessing internal physical security controls (ISAs) for 6 sites.

Senior Project Manager 2010 - 2011

Directed tactical execution of corporate workplace projects through

completion, inclusive of construction, voice and data, and physical

customer relocation. Developed projects budgets and schedules; obtained

required approval. Managed the capital appropriation process and project

invoicing, including reconciliation and project schedules. Enforced

contractual requirements and liaise between internal customers and

contractors, including corporate support departments.

* Spearheaded Print Management program that generated $600K in

savings per site for a period of 36 months per lease agreement; created

standard model template that optimized the organization's print fleet.

* Executed Program Management Office process for assigned projects

across each phase; collaborated with departments, architects,

engineers and consultant that established detailed project

requirements, specifications, and schedules.

Senior Regional Facilities Manager 2007 - 2010

Led organizational facility planning, operations, and maintenance across

southeastern region; led talent management efforts to staff of 30. Oversaw delivery services of facilities and MAC (Move, Add, Change) managers to ensure customer expectations met business needs. Collaborated with GMAC Real Estate on space projects, as well as lease issues.

* Evaluated financial performance; developed annual expenses and

capital budget; generated monthly income statements and updated

financial forecasts:

o Netted $648K in savings against $87K target via purchasing system

and MAC process.

o Secured $167K in savings by outsourcing Mail Center and migrating

to a FedEx Shipping & Handling System at 2 sites.

* Developed and implemented organization-wide facility lifecycle

utilization plans. Gained efficiencies by initiating closing of 4 sites;

consolidated office space and subleased entire office building floor.

* Negotiated favorable vendors contracts with facilities functions

(including office supplies, grounds and housekeeping services, voice

and data, and HVAC) ensuring space, furniture, and business continuity

planning supported overall business objectives.

NUVELL FINANCIAL SERVICES (ENTITY OF GMAC), Little Rock, AR 2000 - 2007

Facilities & Telecommunication VP

Led team of 30 facilities, procurement, and telecom functions supporting

business continuity for multiple locations across US. Designed,

implemented, and maintained all facilities systems, documentation, billing,

training, and vendor relations.

* Drove organizational efficiencies by applying knowledge gained from

completion of BOMA International coursework:

o Design, Operation, & Maintenance of Building Systems.

o Property Managers Guide to Commercial Real Estate Law.

o Environmental Health & Safety Issues.

o Accounting & Budgeting.

* Remotely managed facilities staff at various sites and states, with total square footage exceeding 400K.

CERTIFICATIONS

Project Management Certification, Villanova University

Essentials of Project Management Coursework:

* Project Life Cycle & Organization + Project Management Processes

* Project Scope, Time, & Cost Management

* Project Quality, Human Resource, & Communications Management

* Project Risk & Procurement Management

Brokers License

* National School of Real Estate - North Little Rock, AR

* Completed Real Estate Appraisal Courses (1, 2, 3, 4)

TECHNICAL SKILLS

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

MS Project

Continuity Management System

Data Processing Loss

Projecto

Ariba Purchasing System

Track It

Workorderama

PROFESSIONAL ASSOCIATIONS

BOMA - Little Rock Arkansas Realtors Association IFMA

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