Technical Support Systems Administrator

Matthew Feinberg

*** ******** ** ****** ******* FL 32708

732-***-**** actpnw@r.postjobfree.com

My professional experience has provided me with a broad scope of strong technical capabilities. I have been instrumental in the leadership, improvement and increased efficiency of enterprise production web environments. My seasoned technical experience and insight can be utilized to the advantage of any company.

Skills: L inux/CentOS, Ansible, RHEL, TCP, LVS, NTP, RPM, LAMP (Linux Apache MySQL PHP), Bind DNS, SSL, Kernel, SSH, Linux HA, LVM, LVS, Mod_Proxy, Nginx, Lighttpd,Cpan, PERL, BASH Scripting, MySQL, Cacti, Nagios, RAID, Kickstart, Puppet, OSSEC, Strong Troubleshooting Skills, XenServer, VMware, Atlassian, Maven, Tomcat, AWS, IPTables, Windows Server, IIS, HTML, Microsoft Office, Oracle WebLogic, Enterprise Implementations, Open Source, High Availability, SaaS, Technical Documentation

Work Experience

Team Cymru, Inc Sr. Systems Administrator Lake Mary FL April 2015 February 2016 Linux System Administration and DevOps/TechOps Automation

● Monitoring and Maintenance of over 1000 servers across multiple platforms. VMware, XenServer and Bare Metal.

● Automated Server Deployment using Ansible

● Automated Software Deployment using Ansible

● Implementation and Maintenance of Atlassian tools

● Worked with Development Team and Project Managers to successfully deploy servers and services for a dozen projects. Technical documentation, automated server and software delivery, automated software deployments and patches.

● Participation in on call 24/7/365 rotation

Syniverse Technologies, Inc. SSE Systems Administrator Lake Mary FL July 2014 April 2015 DevOps and RHEL System Administration.

● Implemented and Maintain Atlassian tools (Fisheye,Jira,Bamboo,Jira) for Continuous Build/Integration of Java Development team projects.

● Maintains Development Servers on ESXi Virtualization Platform.

● Produce Release Notes for use by System Test and Operations teams.

● Server and Infrastructure advisory role to development team.

● Assists core System Administration team with Production Troubleshooting Xyleme Inc. Sr Linux Systems Administrator – Boulder CO – July 2012 – July 2014 (working remote from Orlando FL)

Providing primary Linux system administration on Linux and Windows servers across two virtualization farms. Responsible for setup, automation, maintenance of critical customer facing servers and back end infrastructure. Supports the development teams with build release cycles.

● Design and Implementation of a HA SCSI SAN using open source tools.

● Implemented HIDS with OSSEC.

● Implementation of Puppet to automate service

● Implementation and upgrades to Nagios monitoring system.

● Maintenance of AWS and XenServer systems.

● Participation in on call 24/7/365 rotation

Tilted Planet Ltd. S r. Linux Systems Administrator and Architect Chicago IL November 2011 – July 2012 (Contract, Remote)

Primary responsibility for the design, planning, implementation, documentation and support for a Linux based cloud hosting platform based on OnApp Cloud/CDN platform. Working with software developers on proprietary ordering, customer and cloud management system that utilizes php/xml/json APIs from 5 different vendors. Secondary responsibility is to provide daily maintenance, and support of legacy servers, services, systems, networks, and web sites. Developed and Implemented the following: Automated kickstart installation with post scripts to significantly reduce the provisioning and bare metal restores of hypervisors, wrote perl and bash utility scripts to interface with various system APIs. MyDNS DNS Cluster, Trac Wiki with Subversion, Munin Server Monitoring.

Hostgator.com Sr. Linux Administrator Supervisor/Manager Austin TX / Orlando FL May 2011 November 2011*

● Provided primary technical support and Linux system administration support to web hosting clients.

● Responsible for 60+ support requests per day.

● Daily monitoring and maintenance of hundreds of Linux Cpanel servers. Designed Load Balanced Anycast DNS system intended to handle millions of domains. Worked with System Administer Trainers to fine tune training documentation and continuing education materials. *Trained 3 months in Austin Texas for the position of Director of System Administration of the Orlando office. Relocated to Orlando before plans for this office was canceled.

Choopa.com Sr. Linux Systems Administrator February 2010 – May 2011 Sayerville NJ Responsible for the management of 1000's of CentOS and FreeBSD servers. Provided technical support to client base for the following server types.

● Web Server Apache Nginx Lighttpd Email Server Sendmail Exim Postfix Spamassassin, XEN

● Database Servers MySQL Streaming Video Servers FFMPEG mod_flx H.264 Red5

● Load Balancers for Web/DNS servers High Availability LinuxHA LVS

● Server Hardware 3Ware PERC Megaraid Raid 5/6/10 Developed USB Based Automated Kickstart installer for fast growing base of servers. Reduced server install time including raid configuration from 30 to 10 minutes. Worked with data center team to fine tune support processes by creating a automation tool kit with scripts written bash and perl. Developed automated support scripts for configuring CentOS servers, server hardening, setting up firewalls, email and dns servers. Developed spam and malware scanner scripts using FLOSS tools.

SpireVision – Sr. Linux Systems Administrator – May 2008 – February 2010 New York, NY Responsible for the management of dozens of CentOS based email,web and database servers. Working with Marketing/Operations teams to drive efforts ensuring the reliability of the hardware and software systems. Increased overall company profitability by maintaining systems uptime and improving technical infrastructure. Successfully migrated mail server farm to a new SMTP platform and upgraded hardware.

Successfully rebuilt MySQL infrastructure to utilize Innodb, Master Slave Replication and upgraded hardware Automated and fully documented server installations. Implemented updated server monitoring with Nagios and Cacti.Worked with software developers to launch and maintain client and internal websites.

Hostgator.com – Houston, TX Linux Systems Administrator – August 2007 – April 2008 Provided Level 1/2 Technical and Linux system administration to web hosting clients. Caz Hosting / Bizwala Corporation – Las Vegas, NV

Linux Systems Administrator – Technical Support Lead October 2004 – July 2007 Providing primary technical support and Linux system administration to managed hosting and web development clients. Worked remotely from home office in Houston Area. Internet Labs of Nevada – Henderson, NV – August 2001 – October 2004 Founder, President (Sold to Bizwala Corporation)

Leveraged extensive experience in the Internet hosting arena to establish and grow this pioneer provider of Virtual Private Server (VPS) Web hosting to 600 customers with over 10,000 domains. Held full responsibility for company finances, sales and marketing, hardware and software purchasing, 24/7 technical support and customer relations. Managed staff of six local and remote personnel.

Ensim Corporation – Sunnyvale CA – May 2000 – August 2002 Sr. Web Hosting Architect – January 2001 – August 2002 Promoted to coordinate the efforts of all departments in the design, marketing, sale and support of this company’s Hosting Automation Software. Interacted extensively with customers to gather requirements and ensure fulfillment of expectations. Monitored industry trends, wrote technical documents, assisted platform QA teams and contributed to software manuals. Customer Service Manager M ay 2000 – January 2001

Hired on to build, train and lead a customer focused technical support department responsible for analyzing and resolving issues to ensure customer satisfaction and sales. Managed up to eight technical administrators and acted as backup technical assistant to sales team.

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