Customer Service Support
Resume:
Pierre Hamilton
Stockbridge Ga, 30281
Dear Prospective Employer:
I am interested in working for your organization. I have over ten (10) years of experience to offer you. I’ve enclosed my resume as a first step in exploring the possibilities of employment with your company.
I would bring a focus on quality and ease of use to your system development. Furthermore, I am a self-starter and service-oriented individual who work well with others.
After you have a chance to review the enclosed resume please phone me at 773-***-**** to discuss mutual interest.
Thank You
PIERRE HAMILTON
Pierre Hamilton
3619 Little Springs Dr.
Stockbridge, Ga 30281
Experience
2015-2015 Sage Atlanta,Ga
Customer Service/Tech Support
Provided phone support Level 1 & Level 2 accounting software
2012-2015 CGS Atlanta,Ga
Customer Service
Provided phone support Level 1 & Level 2 for IBM/Lenovo Customers & Techs
2012-2012 Elgia Atlanta, Ga
Customer Service
Provided phone support to AT&T Web conferencing clients
2006-2010 Peel Inc. Skokie, IL
Customer Service
Provided phone support to clients & Support of in-house computers
2004-2006 Wvon Radio Chicago,IL
LAN Administrator
Provided maintenance and monitoring network servers
Install & Support all configuration for windows all versions
Solving & Implementing new processes and procedures
Installing TX cabling concentrators using Ethernet, token ring Cisco hubs & routers
1993–2003 Quest Diagnostics Wooddale, IL
System Analyst
Set up PC equipment to be used to access confidential information
Set up Network Systems in different hospitals through out the Midwest
Set up and maintained a software database for each on & off-site clients
Trained clients & staff on proprietary software
Provided 3rd level phone support to clients and staff
Traveled throughout Midwest diagnosing communications problems
Education
1991–1992 Robert Morris College Chicago, IL
Certificate in CSS (Computer Systems Specialist)
Certificate in PC Hardware & Software
Certification in A+ Pending
Equipment & Software
IBM/Lenovo,Dell,Acer,HP,Samsung,Lexmark,Okidata,Microsoft Windows (All versions), Adobe,Microsoft Office Microsoft Outlook, McAfee, Novell, Ghost
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