Customer Service Sales
Resume:
ASHLEY HOFFMAN
** * ***** ***, ***** SC, 29101
EXPERIENCE
****-**** ******* ** ******* Florence, SC
Controller
Provide Management Support for the Front Office
General management duties, sales, accounts receivable, collections, data entry, multi-line phone systems, communications, daily audit, cash handling, credit card processing, maintaining office equipment, daily operations, scheduling, payroll, problem resolution, ensuring accuracy, customer service, maintaining correct stock for kitchen, desk, and housekeeping needs, and other duties that may arise during shift, recruiting and hiring, open enrollment, training for new staff.
Reasong for Leaving: Offered a similar position closer to home
2010-2012 Habitat For Huamanity Hartsville, SC
Office Manager
Provide Management Support for the Retail Store as well as the Exectuvive aspect.
General office duties which include; sales, customer service, collecting donations, scheduling, attending, and recording meetings, providing executive supports, increasing revenue and donations, assiting with pre plans to set up a new location, taking calls and retaining information in regards to housing restrictions and guidelines, payroll, accounts payable, increasing volunteer activity and volunteer count in general, scheduling local events and event planning.
Reasong for Leaving: Offered a better opportunity
2012-2014 Monster Worldwide Florence, SC
Account Manager
Provide talent management support for Small Businesses across the US (mainly TX and SC).
This includes maximizing training customers on Monster services, managing talent pipeline, sales, customer service. Position also requires full sourcing services to clients that request this service. This includes sourcing, managing, prescreening, phone interviewing and delivering fully qualified candidates to customers. Also required to maintain knowledge of all major laws and regulations for HR and recruiting for all states. Sourcing services provide do cover a broad range of full life cycle recruitment strategies. Sales aspects including increasing revenue from existing clients, client retention, problem resolution, earning the business of new customers and providing knowledgable information to encourage an informed purchase decision, sales goals monthly approximately $80,000. Sales and Sourcing both require the ability to stragegize and know how to approach each individual person in regards to sale technique as well as training techniques. B2B sales, preparing presentations, preparing quotes for customers. Sales leader for 2013 award earning 138% of quota ($189,000/quarter)
Reasong for Leaving: Accepted a better offer
2014 - Current WislonHCG RPO (Americold Logistics) Virtual, Tampa Florida Corporate
Corporate Recruitment Consultant
Providing high volume contract recruitiment for a large nationwide as well as global manufacturing/distribution company. This includes daily duties such as prequalifying, phone interviewing, and submitting candidates for hire. Scheduling interviews, background verification, and drug testing. Extending offers for qualified candidates. Working in multiple ATS systems for tracking purposes. Intake calls for new positions, market analysis and talent pool research, reducing turnover, client and candidate communications, growing contract with proven results, general full lifecycle recruitment duties. (Warehouse Manufacturing setting in Cold Food Storage).
Reasong for Leaving: Still Employed
Skills
Microsoft Office
Customer Service
Cold Calling
Sales
Sourcing
Talent Management
ATS systems
CRM systems
HR Functions
Manufacturing/Distribution
Union Environment
Account Management
Data Entry
Organization
Typing
Creative Thinking
Increasing revenue
Customer Retention
New business acquisition
Top sales rep 6 months out of 2014 year (2 months taken off for maternity leave during 2014)
Exceeding goals
CNA License
CPR and First Aid certified
Interviewing and communication skills
EDUCATION
2013-2016 Florence Darlington Technical College Florence, SC
Human Resources
Expected Completion 2016
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