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Management Customer Service

Victoria, BC, Canada
February 26, 2016

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**** ******** ****, ******** ** V8N 2Y7 778-***-****


Entrepreneurial Sale & Marketing passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes a mix of online and offline marketing strategies.

The promoter of SEDII Specialty product (India) Pvt ltd., a start-up that facilitates manufacturing of FMCG products and entrepreneurship development programs



B2B Marketing

Project Management

Competitive Analysis

Strategic planning

Budget management

Customer service-oriented

Microsoft Office Suite expert

Marketing Dashboard


Master of Business Administration (MBA – Marketing) 2010 – 2012

Indian Institute of Business management Pune, India

First Class – Grade A

Bachelor of Engineering (Mechanical Engineering) 2001 – 2005

Vidya Vardhaka College of Engineering (VTU) Mysore, India

First Class with Distinction

Professional Experience

Order Fulfillment Supervisor 05/2012 to 01/2016

John Deere India Pvt Ltd. Pune, India

Recommend Sale forecasting and Inventory (Dealer & Factory) requirement changes based on industry trends, new product launches, Government subsidy and close watching on farming mechanization & techniques.

Achieved forecast accuracy of 90% and Asset turn of 2.01.Plan, build and maintains strong business relationships with key strategic customers, partners and executives on a regional and local level to help drive Inside Sales strategic priorities to acquire market share.

Provide work direction and assistance to (Accenture outsourcing) 15 member call center staff which includes monitoring the progress towards project goals, ensuring appropriate resources are available to support division and enterprise initiatives, coaching & performance management.

Worked closely with SAP development team to authorize Project Charter with a business case for new development. Testing and implementing of new changes in production server. Also reduced more than $30,000 SAP license cost.

Senior Engineer 09/2007 to 05/2012

John Deere India Pvt Ltd. Waterloo US, Pune,India

Managed a 5 member Design team and helped them to deliver good quality test artifacts and defect free concept & drawings in a timely manner.

Responsible for End to End Project Execution right from Start to the end of the project including project time estimation, resource allocation, drawing peer review and project closure.

Subject matter expert for PDM/PLM. PRO/E Domain lead for executing value improvement ideas like license cost reduction.

Single Point of contact for 7 John Deere factories based in Waterloo, Bruchsal, Manheim, Montenegro, Pune, Mexico, Russia & China.

Manufacturing Engineer 09/2005 to 09/2007

Automotive Axle Pvt Ltd Mysore, India

Designed more than 15 Complex jigs & fixtures for machining & welding of Axle housing. New fixtures were outcome by applying continuous improvement and lean manufacturing principles for reducing cycle time in line or avoid failure in the processes.

Reconfigured Manufacturing process of one model has led to TAKT reduction of 40 minutes.

Provided engineering excellence for 4 new product introductions, handling all phases of manufacturing from concept through production launch.

Maintained strong vendor relationships; working with vendors to communicate quality and delivery issues for procurement of cutting tools & Fixtures.

Professional Certifications

Project Management training by Seed InfoTech (completed 35 PDU).[2010]

Marketing Management and Strategic Management Certifications from Symbiosis, Pune, India [Jun 2012].

Completed Post Diploma in Entrepreneurship & Business Management from Entrepreneur Development of India, Gujarat, India [2012]

Awards & Recognitions

Received “Star of the Month” for the successful implementation of Global Order Execution Services project and for SAP technical upgrade [2014]

Spearheaded ‘Deere asset turn improvement’ project in Pune, India [2013]

Recognized for implementing ‘Enterprise Collaboration Project’ in Ningbo, China [2012]

Community Involvement

The Mustard Seed is a non-profit fighting hunger and restoring faith to hurting souls in Greater Victoria. Volunteering in segregating donated food and repackaging as per diet plan.

Greenpeace awareness Creator and Fundraiser

Additional Information


Work experience with US, China, Germany, Mexico & Indian clients.

Valid work permit available for Canada and also have B1 Visa for the US


References are available

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