Customer Service Manager

Jerome Green

Leader,True Professional,Team Player,

Garland, TX 75041

*************@*****.*** - 972-***-****

WORK EXPERIENCE

Upscale Security Officer/Administrative Services

G4S Secure Solutions - Dallas, TX - January 2015 to Present My Current Post-Transwestern Cityline Statefarm Buildings In Richardson Tx I've Trained 20+ Security Officers/Supervisors in every aspect of they're position My Responsibilities

.Protect property and lives by patrolling the area.

.Monitor entrance of property through surveillance.

.Identify visitors and ask for appropriate documents.

.Guard against theft and maintain security.

.Respond to alarms and calls of distress.

.Stop suspicious people and ask for identification.

.Investigate thefts and file police reports.

.Call for aid if necessary.

.Use walkie -talkies,and cell phones to stay in contact with security personnel.

.Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.

.Report rule infractions and violations.

.Issue tickets and citations.

.Apprehend criminals and evict violators.

.Prevent passage of prohibited articles into restricted areas.

.Check purses, pockets, and bags for suspicious items.

.Remove weapons and stow away for later retrieval.

.Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.

.Regulate and monitor building systems.

Inspect windows and doors to ensure locks are in place and working. Insider/Shift Runner

Domino's Pizza - Dallas, TX - July 2014 to Present I've Trained 10+Insiders/Shift Runners in every aspect of they're position My Responsibilities

.Serving Customers

.Cash handling

.Pizza Makers - Prepare and cook food according to order

.Line Cook/Food Prep – prepare kitchen ingredients and food items to create appetizers, salads, pastas, sandwiches, and desserts.

.Dishwashers – maintains clean and sanitary dishware, performs basic maintenance on kitchen equip and clean areas as assigned.

Managing 7-10 employees a shift for 6+ Months

Skills Used

Management and Teamwork

Warehouse Associate/Receiver/Order Picker

Elliott Electric Supply - Dallas, TX - February 2014 to July 2014 My Responsibilities

.Pull, pack and ship orders in an accurate manner

.Organize stocks and maintain inventories

.Deliver orders to customers real time

.Inspect goods for defects and damages

.Track inventory in appropriate system

.Organize space in the warehouse and perform cleaning duties

.Notify supervisors of problems that are not resolvable

.Resolve all other issues at the warehouse level

.Check spools on work orders

.Restock materials as and when required

.Process and package goods in a time efficient manner, customer service and train new associates. Receiving Associate/Support Manager

Walmart Supercenter - Rowlett, TX - June 2012 to March 2014 I've Trained 20-25+ Managers/Stockers/ Receiving Associate/IMS Backroom/ in every aspect of they're position

My Responsibilities

.Receiving and stacking of store merchandise and verifying the same with the items listed in the purchase order.

.Appropriately handling and storing of the received goods and supplies.

.Sorting the goods and merchandise and assigning relevant price tags and labels.

.Maintaining regular inventory counts and keeping a record of all stored goods.

.Organizing the merchandise on the store shelves.

.Ensuring cleanliness and order in the storeroom and in the store.

.Synchronizing work functions with co-workers and other departments of the establishment.

.Reporting discrepancies such as loss and damage of goods to the supervising manager.

.Completing all assigned tasks assigned by the supervisor.

.Ensuring that the goods are replenished on the sale floor before the opening of the store

.Cleaning, pull freight, bend freight, cart pushing, training new employees, setting up displays and end caps Managing 10-20 employees a shift for 6+ Months

EDUCATION

Eastfield College - Mesquite, TX

June 2011 to June 2013

Craig Academy - Garland, TX

August 2006 to May 2010

SKILLS

Customer Service Skills (3 years), Management Experience (1 year), Training & Development (3 years), Microsoft Office (10+ years), Administrative Skills (1 year) CERTIFICATIONS

Levell 2 Non Commissioned Security OFC

November 2014 to November 2016

First Aid CPR AED

January 2015 to January 2017

American Heart Association Heartsaver First Aid CPR AED Certification

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