PHONE 678-***-**** • E-MAIL firstname.lastname@example.org
To solve complex problems as a member of a dedicated team, as a leader. To advance the companies goals while broadening my skills as a professional programmer and leader.
SUMMARY OF QUALIFICATIONS
xHTML, HTML, XML, CSS, SQL
MySQL, Microsoft SQL Server 2005, Microsoft SQL Server 2008, IIS, Apache, Microsoft Office (Word, Excel, PowerPoint, Access), Windows, Linux
January 2014 – October 2014 Insight Global
Created and modified Perl scripts to convert transcripts to medical coding.
Created and modified Deisel scripts to convert transcripts to medical coding.
Created Visual Basic application used to detect variations in database entries for clean-up.
November 2012 – October 2013 Harland Clarke/Global Scholar
Support Engineer – Pinnacle Software
Assisted teachers in using the pinnacle software suite (Gradebook, Insight, SIS, Evaluate, Professional Development, and Instruction).
Analyzed information sent in by teachers via email or by phone to resolve issues.
Position required knowledge and use of SQL scripts.
December 2007 – November 2012 Sage
Customer Support Analyst - ACT
Assisted customers in using the Sage ACT CRM product.
Maintained a consistently high rate of first call resolution and customer satisfaction.
January 2001 – 2007 BellSouth/AT&T (Survis Group)
Designed, customized, implemented, and maintained an Internet based order statusing system.
Scripted templates for Excel implemented for data conversion and system discrepancy analysis.
Composed Java programs used for billing data conversion.
Created new code on existing templates to further optimize employee weighted statistical data, thus improving efficiency in the work place.
January 2000 – December 2000 BellSouth
In an IT support position provided dynamic computer service, including but not limited to hardware updates, interconnectivity issues, and employee relations, providing a smooth transition between equipment and employees
Developed original code in Perl to support web based trouble ticket tracking and archiving for BellSouth, thus improving efficiency
Awarded outstanding performance.
Created VBA scripts for Excel spreadsheets.
Began construction of Visual Basic applications for the purpose of manipulating legacy systems.
Designed and coded an intranet web site for the purpose of collecting computer related trouble reports for the Georgia Centers IT Support Group.
Inventoried, serviced and repaired PC workstations and peripheral equipment supported by the Georgia Centers IT Support Group.
Administered Local Area Network Services for PC Workstations.
April 1994 – April 1999 U.S. Navy
Electronics Technician/Data Systems Technician/Fire Controlman
Maintained the UYQ-21 System. This system provided a solid background in hardware, as well as multiplexing many incoming signals, strengthening a basic knowledge of electronic support.
Successfully led varying teams of up to 10 people to the completion of tasks assigned in a time sensitive environment.
Performed preventive maintenance on electronic equipment.
Operated supporting electronic equipment.
Received the Navy Achievement Medal for services rendered above and beyond the call of duty while onboard the U.S.S. Shiloh.
Rudy Hickman 404-***-**** email@example.com