Naji E. Abi-Najm

Active Security Clearance

Ashburn, VA 20148 • 703-***-****

actpj5@r.postjobfree.com

US Citizen

INFORMATION TECHNOLOGY CONSULTING MANAGER

Technical Consulting Project & Program Management Account Development

Fortune Ranked Organizations; National and global accounts

Bilingual IT Manager with extensive and diverse expertise cultivated through leadership positions within computer sales and services organizations. Demonstrate consistent ability to accelerate and sustain organizational change, effectively manage costs and achieve profits. Strong metrics and data based problem identification, analytical, and resolution skills. Excellent oral and written communications skills. Build strong rapport with associates and peers from diverse cultural backgrounds and across all levels of an organization.

CORE COMPETENCIES

Technical Solution Design

Competitive Solution Selling

Cloud Computing

Converged Infrastructure

Disaster Recovery

Business & Strategic Planning

SDLC & Agile Methodologies

Process Improvement / Measurement

Business Process Outsourcing (BPO)

Talent Management

Account Management

Business Development

Customer Support

Business Alliances

Team Building / Mentoring

B.S. in Electrical Engineering Technology - Old Dominion University, Norfolk, VA

Strong multicultural background including native fluency in Arabic and English and intermediate skills in French

Advanced proficiency in MS Office Suite: Outlook, Excel, Word, PowerPoint and Visio

PROFESSIONAL EXPERIENCE

Sr. Functional Analyst SOFT TECH CONSULTING – Chantilly, VA 09/2015 – Present

Responsible for defining and validating requirements with stakeholders to develop reports and graphical dashboard templates that will support daily business operations performed by the Transportation Security Administration (TSA) Civil Rights Division (CRD) utilizing IBM Datastage, Cognos, and SharePoint applications.

Develops and presents outreach materials to the users including training material and webinars.

Conducts end user survey and meets with customer to determine the effectiveness of the application.

Provides testing assistance and works with customer to solicit input on the issue/defect prioritization from the end users as part of the release planning.

Provides support for all release management and Configuration Management (CM) related activities.

Assists in reviewing, tracking and processing releases.

Analyzes customer/mission needs to determine functional requirements.

Works with developers on systems integration.

Manager / IT Consultant (family-owned business) LEBANESE TAVERNA – McLean, VA 07/2013 – 09/2015

Direct restaurant operations including customer relations, vendor relations and inventory control. Provide technical support for the business, including support and administration of computer systems, applications and infrastructure.

Provide business management support to the restaurant owners.

Oversee the recruitment and training of staff to ensure successful coverage of all restaurant operations.

Conduct weekly budget analysis and inventory control.

Accountable for business marketing and promotion in support of growth and revenue initiatives.

Provide on-site hardware and software technical support including installation, preventative maintenance and troubleshooting on systems.

Technical Program Manager / Consultant SECURE SYPHER, LLC - Fairfax, VA 11/2012 – 11/2013

Contracted to provide high-level technical support of pre-sales activities in assigned areas. Analyze, design and develop fully integrated technology solutions, with an emphasis on hardware capabilities, software requirements and systems integration.

Provide presales Storage, Server & Network solution consulting to customers.

Educate customers on latest hardware and software trends providing complete technical solutions via email, datasheets and engagements on the phone.

Define and initiate projects and schedule; track performance to ensure a successful outcome and acceptance of the project.

Understand and utilize Information Technology Information Library (ITIL).

Author project reports for internal and external stakeholders; facilitate interactive sessions and deliver presentations.

Respond to RFPs (Request for Proposal), RFQs and RFIs questions.

Global Program Manager HEWLETT-PACKARD - Rockville, MD 09/2004 – 11/2012

Managed the sharing of global quote and configuration resources through the proper balancing of global technical requests. Reported to the Director of Worldwide Shared Services and directed the daily operation for a team of 9 technical consultants in Mexico City. Advised, led, and supported configuration hubs worldwide.

Devised and implemented a global 24x7 configuration support model.

Facilitated monthly update meetings with managers and bi-weekly meetings with configuration engineers.

Interfaced daily with global queue managers in Prague, Mexico City, and Beijing to proactively identify and mitigate problems.

Tracked, reported and demonstrated a complete understanding of performance metrics such as turnaround time and percent of requests completed by worldwide engineers.

Performed Quality Control on newly implemented processes.

Recruited and hired engineers further strengthening the talent and expertise of the team.

Proficient across all HP product lines including Storage, ISS servers, Blade and BCS superdomes.

Information Technology Director FAIRFAX MORTGAGE - Fairfax, VA 04/2003 – 09/2004

Managed the IT Department with accountability for technical initiatives, purchasing, and budget. Formulated and executed technology strategies that supported office growth and achieved profitability goals. Managed the overall network and systems management for corporate infrastructure. Led improvements in consolidations that achieved a 20% cost savings.

HEWLETT -PACKARD - Rockville, MD 09/1991 – 12/-2002

Account Development Engineer (09/1997 – 12/2002)

Major Accounts: AT&T; Citicorp; MBNA; NASDAQ; Home Depot

Provided pre-sales, strategy and technical support for branded servers and storage sales representatives. Conducted evaluations for the metro MD-VA-DC area and territories nationwide. Determined customer’s requirements and proposed appropriate upgrades and modifications for branded customer base system solutions.

Served as technical lead for a major enterprise-wide Servers and Storage opportunity at AT&T that beat the competition and landed an $8M deal for the company.

Led and managed multiple diverse projects simultaneously; created innovative solutions that saved time and increased revenues; lowered transaction costs by 10% by developing configuration bundles.

Analyzed business and technical RFPs prepared roadmaps & content for RFPs, RFQs and RFIs.

Expert in the configuration tool Watson/SBW since its inception.

Technical Consultant / Solutions Architect (06/1993 – 09/1997)

Configured, customized and upgraded HP-Unix Servers as well Storage and Telecommunication solutions. Designed customized solutions for high availability/disaster recovery environments. Developed and managed a special pilot that provided services through a group of dedicated sales representatives; improved turn-around time, productivity, and increased revenues. Recipient of ACE (A Contribution to Excellence) and Raving Fans awards.

Export Operations Manager (10/1991 – 06/1993)

Strategized with domestic and international sales organizations and visited various divisions to resolve export related issues. Maintained regulatory compliance and reduced both export administration and licensing delays. Played a key role in expediting crucial export license applications, including Taiwan ($197M), Brazil ($139M), and Argentina ($20M).

PROFESSIONAL AFFILIATIONS

Member, Institute of Electrical and Electronics Engineers (IEEE)

PROFESSIONAL TRAINING & DEVELOPMENT

Management Training:

Fundamentals of Project Management

Introduction to Agile Project Management

Optimizing Your Performance on a Team: Effective Team Communication

Leadership Selling Skills (LSS) and Basic Selling Skills (BSS)

Effective Communicating

Total Quality Control (TQC)

Presentations at Hewlett-Packard

Hardware and Software Training:

Technical Overview of CloudSystem

HP CloudSystem Monitoring Overview

CloudSystem for Technical Presales

TSC Consulting Services Portfolio Overview

Compaq Storage Products

HP Servers and Storage

MC/Service Guard

OpenView NW Node Mgr Fund/Mgrs

Understanding Telecommunications

Technologies

Logical Volume Manager and Mirror

Disk/UX

Microsoft Windows NT 3.51

Local/Wide Area Network (LAN/WAN)

Building Networks with Bridges, Routers &

Hubs

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