Management Customer Service
Resume:
CORINA ORAMAS
Doral FL, *****
*********@*****.***
PROFESSIONAL OBJECTIVES
I AM A DILIGENT, DEDICATED, RESOURCEFUL, HIGHLY ORGANIZED, STRATEGIC THINKER AND DETAIL-ORIENTED PROFESSIONAL; I HAVE DEMONSTRATED HIGH COMMITMENT TO GOAL ACHIEVEMENT AND CUSTOMER SERVICE. DUE TO MY EXTENDED EXPERIENCE, I BELIEVE I CAN BRING A GREAT WEALTH OF KNOWLEDGE TO ANY ORGANIZATION AND ITS RESPECTIVE POSITIONS, WHICH MAY INCLUDE: ADMINISTRATIVE/ EXECUTIVE ASSISTANT, HUMAN RESOURCES COORDINATOR, TRAINING & DEVELOPMENT SPECIALIST, EVENT PLANNER OR COORDINATOR.
PROFESSIONAL EXPERIENCE
VICE-PRESIDENT (MULTINATIONAL STRATEGIC PLANNING & PROJECTS) 2/2007 – 9/2015 BANESCO INTERNATIONAL CORP – Miami, Florida
Banesco International Corp., is a U.S. based company, that operates as the international headquarters for the Banesco Group that provides a wide range of banking, payment solutions, insurance, financial services and products offered in the United States, South America, Central America, the Caribbean and Europe.
Directed the Corporate Projects Management Office of Banesco International Group with coordination between the corporate portfolio and the portfolio from each of the subsidiaries of this Group.
Design and development of training seminars for implementation of the best practices of strategic management and projects management in all Banesco International Group enterprises.
Executed the implementation of the Balanced Scorecard methodology from Dr. Kaplan and Dr. Norton in 7 enterprises (4 banks and 3 insurance companies), covering strategic planning at the enterprise level as well as all the support and business units of each company.
Liaised and coordinated the creation and establishment of project management offices for 3 banks and 3 insurance companies maintaining corporate standards, following the methodology of the Project Management Institute (PMI).
Coordinated the projects for opening 3 new operations in different countries – banks in Panama and Dominican Republic and an insurance company in Dominican Republic, including the processes of initiation, planning, execution, monitoring, control and closing.
Managed the corporate strategic planning process, ensuring alignment of all enterprises of Banesco International Group with corporate guidelines. MODELS MANAGEMENT MANAGER 5/2006 – 12/2006
BANESCO BANCO UNIVERSAL – Caracas, Venezuela
Banesco Banco Universal is the largest privately owned bank in Venezuela with 400+ branches across the country and over 7,500 employees.
Implemented management models that allowed the monitoring and control of the business with a corporate vision, through the promotion and execution of methodologies, procedures and policies. Furthermore, the standard management models based on key performance indicators (KPI), with the purpose of facilitating the monitoring and execution of the company objectives and strategies.
PLANNING AND CONTROL MANAGER 9/2004 – 4/2006
BANESCO BANCO UNIVERSAL – Caracas, Venezuela
Designed and developed training seminars and workshops for implementation of the best practices of projects management in all Departments of the company.
Led the development and management of Banesco’s projects portfolio with attention to the strategic guidelines thus reducing the number of projects by 50%. PROJECT MANAGER 8/2003 – 9/2004
GRUPO INGEDIGIT – Caracas, Venezuela
Grupo Ingedigit C.A., offers international financial transaction processing and electronic financial transactions services. Its software and processing platform support international bank sponsored financial services programs.
Designed and development of training seminars and workshops for implementation of the service management controls and project management practices for the Software business unit at Ingedigit, under the model CMMI v1.1.
Designed and executed customer service model.
PETROLEOS DE VENEZUELA, S.A. (PDVSA) – Venezuela 4/1986 – 1/2003 Petróleos de Venezuela, S.A. is the Venezuelan state-owned oil and natural gas company that has activities in exploration, production, refining and exporting oil, as well as exploration and production of natural gas.
IT CHANGE OPERATIONS MANAGEMENT MANAGER 3/2002 – 1/2003 BUSINESS CONTINUITY MANAGER (IT APPLICATIONS FOR HR) 3/2001 – 3/2002 BUSINESS CONTINUITY MANAGER 2/2000 – 3/2001
(IT APPLICATIONS IN PDVSA- EAST REGION)
PROJECT COORDINATOR (PDVSA EAST REGION) 1/1997 – 1/2000 PROJECT COORDINATOR 3/1993 – 12/1996
(DEVELOPMENT OF INFORMATION SYSTEMS)
PLANNING SUPERVISOR 1/1992 – 2/1993
(IT DEPARTMENT USER SUPPORT MANAGEMENT)
SUPERVISOR 8/1987 – 12/1991
(IT DEPARTMENT AUTOMATION TOOLS SUPPORT)
USER SUPPORT ANALYST 4/1986 – 7/1987
INTERNAL SYSTEMS ANALYST, IBM – Venezuela 7/1984 – 12/1985 TEACHING EXPERIENCE
PROFESSOR 4/2003 – 8/2003
Andres Bello Catholic University – Caracas, Venezuela Undergraduate Computer Engineering Program
(Management of Information Technology Services)
EDUCATION AND CERTIFICATIONS
B.S.Computer Engineering, Simon Bolivar University; Venezuela 1984 ITIL Certification: Foundation Certificate in IT Service Management 2002 Loyalist College of Applied Arts & Technology; Canada PMP Certification: Project Management Professional Certification (PMP) 2002 Project Management Institute; Venezuela
Over 50+ training events to continually improve professional knowledge and skills COMPUTER SKILLS
Microsoft Excel, PowerPoint, Project & Outlook, GMail LANGUAGES
Spanish & English
OTHER
Volunteer of Seasons Hospice and Palliative Care, Miami. Florida.
Founding member of “Amigos de la Ciudad del Niño de Barcelona” (Friends of the City of Barcelona Children). Social work support group located in Barcelona, Venezuela.
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