September **** to February ****

December **** to December 2012

January 2008 to December 2010

January 2002 to December 2007

April 1997 to January 2000

January 1994 to January 1997

1967

1969

Helen Endres

Career Overview

Highly enthusiastic customer service professional with 10 years client interface experience. Core Strengths

Active listening skills

Courteous demeanor

Telephone inquiries specialist

Energetic work attitude

Seasoned in conflict resolution

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Work Experience

Teleperformance

Customer Service/United Healthcare

PSL, Fl

Answer incoming calls from members about their Insurance plans Acosta Sales and merchandising

Field Rep

Okeechobee, Fla

Did merchandising and inventory counts at walmart, set Plan-O-Grams,etc Home Depot

Phone center

Okeechobee, Fla

Answered calls and routed to various depts,worked as cashier, custome service desk etc Pharmacy Distributors

Medical Customer service

Jupiter, FlMedical

Verified Ins.,took orders for Diabetic Supplies, obtained prescriptions from Doctors,Billing, claim research,educated patients about Diabetis

medi-World

Customer Service

West Palm Beach, Fl

Took orders for DME,requested Rx from Doctors, scheduled deliveries, verified insurence, claim followup,etc

self employed

Private Duty Healthcare

West Palm Beach, Fl

Went into homes and provided healthcare,medications,therapy, injections, tube feeding etc Educational Background

Dover High School

High School Diploma: Business

Dover, Ohio, US

U.S.Airforce

LPN: Medical Service Specialist

US

16245 SW Three Wood Way, Indiantown, Florida 34956 - 561-***-**** (C) - actph3@r.postjobfree.com