Customer Service Manager
Resume:
Lisa Rudder
North Attleboro, MA *****
*********@*****.***
Summary
Professional, process-focused executive with broad experience in the Accounting/Finance field. Excellent Customer Service skills.
Skills
Microsoft Word, Excel, Powerpoint, Access, Windows, Outlook
QuickBooks, Mass200/500 software, Northstar/Harris software
Experience
North Attleboro Electric Dept.
North Attleboro, MA 2012-2015
-Reviewed and coordinated an effort to maintain low levels of Accounts Receivables while incurring quality customer service.
-Negotiated customer payment arrangements and budget plans
-Processed invoices for property damage within town
-Established and maintained account records for those eligible for Federal/State assistance.
-Worked with community and Non-Profit agencies
-Prepared financial reports for the Accounting Department including month end/year end, yearly audits
-Processed credit card payments through Merchant, daily cash application of customer payments and deposits, lockbox payments.
AVAD Northeast, subsidiary of Ingram Micro.
Taunton, MA
Distributor of high end audio visual equipment
Administrative Manager 2006-2009
-Managed day to day operations for multi million dollar corporate account
-Accountable for daily closings of invoicing and crediting customer accounts.
-Communicated daily with vendors and customers for account resolution.
-Assisted Senior Accounting Manager with support for the Northeast and Canadian accounts.
-Implemented new computer system and process to bring manpower down while improving accounting process.
Accounts Payable Manager (2005-2006)
-Responsible for matching, batching purchase orders/vendor bills and running weekly check runs.
-Handled electronic and manual wire transfers
-Resolved vendor conflicts
Plantation Products (2002-2005)
Norton, MA
-Arrange for debt repayment based on customer's financial situations.
-Advise customers of necessary actions and strategies for debt repayment.
-Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service or credit contracts.
Education
*Certification in Law of Collection
*Certification in How to Handle Difficult People
*Sullivan and Cogliano Training Centers, Brockton, MA 2010-2011
*Completed Microsoft Office Specialist Program, a 480-hr intensive hands-on, career ready training program
*Bristol Community College-completed coursework in accounting
References available upon request
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