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Quality Engineer Customer Service

United States
$60,000 yr.
February 28, 2016

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Richard Crain

309-***-**** Edelstein, IL

Quality Engineer

Quality Engineer, with more than ten years experience in leading quality improvement initiatives and completing all required corrective actions, preventative actions, and root cause analysis. Well versed in multiple Quality Improvement methodologies including Agile, Six Sigma and CQI (Continuous Quality Improvement). Comprehensive knowledge of root cause analysis, identification of product defect, and developing test case plans. Demonstrated successes in building strong stakeholder relationships and collaborating in solving complex supply-chain problems. US Navy, honorably discharged.

Additional Strengths and Competencies

Advanced knowledge of computer applications -- ERP systems MS Office – Word, Excel, Access, PowerPoint, and Outlook

Project Management Agile Methodology Process Improvement Six Sigma Certified DMAIC Green Belt

Employee Coaching Stakeholder Relations Bills of Material Blueprint Reading Supplier Quality

Configuration Management Tools DSDM Methodologies Test Case Execution Methods

Professional Overview

Quality Engineer, CSS -- Caterpillar Logistics Services Morton, IL (01/2010 to current)

Facilitated quality improvement through daily coaching, tracking CQI (Continuous Quality Improvement) projects and scorecards. Trained staff on the proper use of quality tools and processes.

oIdentified, analyzed, and resolved nonconformance issues.

oAddressed quality issues in real time and developed long-term solutions.

oCoordinated long-term investigation programs.

Performed short-term quality activities such as responding to requests for print interpretation, deviation requests, engineering changes, inspection methods, etc.

Investigated problems on purchase finished supplier source and inter-plant material.

Built consensus with stakeholders (engineering, the supplier, and purchasing) to solve complex issues involving external and internal suppliers.

Generated rework purchase orders -- Selected qualified suppliers based on cost, capabilities, demand and delivery times. Determined the best cost solution regarding repair or refurbishment of parts balancing part cost, part availability, demand, and rework cost.

Customer Service Support -- Caterpillar Logistics Services -- Morton, IL (2000 to 2010)

Built productive relationships with multiple suppliers.

oCollaborated with suppliers to identify quality issues and provided technical and operational support to the suppliers to assist in resolving quality issues.

Additional Experience

Corporate IT Support -- Morton, IL

Developed and implemented an improved virus scan process to Division servers that used sequestration techniques to eliminate threats.

Organized the tape backup library, implemented a new process and archiving protocol that ensured accurate and reliable file restore to recover from a catastrophic failure.

Machine Operator -- Mossville, IL Engine Plant

US Navy -- Electrician’s Mate Second Class

Letter of Commendation for service above and beyond the call of duty in a shipboard disaster. Issued by Cmdr. R. M. Werner.

Education and Professional Development

Shipboard Nuclear Power Operations, United States Navy Nuclear Power School, Orlando, FL

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