Customer Service Data Entry

Enea Rusi

*** ******* **, *********, ** *****

Cell: 203-***-****

********@*****.***

Education

Post University (Expected Graduation: December 2016)

Bachelor’s Degree in Human Services

*** **untry Club Rd, Waterbury, CT 06708

Professional Skills

•Fluent in English and Albanian

•Great Communication and customer service skills, 4+ years

•Interpersonal skills

•Leadership and management skills

•Strong Data entry

•Computer and technical literacy

•Ability to work independently and in groups

•Cash Management

•Numeracy skills

•Knowledge of HR software: Paychex

•Knowledge of Windows Explorer and Microsoft Office programs including: Outlook, Microsoft Word, PowerPoint, and Excel.

Work History

Customer Service Floor Coach Supervisor (January 25, 2016-present)

Eastern Account Systems, Inc

111 Park Ridge Rd, Brookfield, CT 06804

•Work closely with management to increase productivity

•Supervise and manage 17 floor agents

•Work on HR software of Paychex to edit and update hours worked of employees and manage time off

•Train agents on how to adequately address problems over the phone or how to write correspondence

•Do daily attendance of agents and enter data into Excel Spreadsheets

•Analyze data and statistics

•Resolve complaints

Account Representative (August 31, 2015-January 25, 2016)

Eastern Account Systems, Inc

111 Park Ridge Rd, Brookfield, CT 06804

•Comcast Cable Company 3rd party collection payment center

• Enter data into Powerpoint and Excel Spreadsheets daily

•Multi-Line & Single-Line Phone systems taking inbound and outbound calls

•Assist customers with billing details

•Collect past due balances for service provided by client via processing payments

• Experience with conflict resolution and de-escalating situations

• Ability to Multitask and navigate multiple web pages at a time

• Heavy data entry and database navigating

Restaurant Assistant Manager (April 2012-present)

Eldrion’s Pizza-863 Marion Ave, Plantsville, CT 06479

•Managed restaurant operations in terms of staffing and scheduling functions

•Ensured smooth coordination between the back-end and front-end activities

•Managed inventory and stocks and supplies

•Ensured provision of service in terms of order, accuracy, and time management

•First-hand experience in cash registers

•Work with staff to provide excellence in customer service

References: Available upon request

Contact this candidate