Information Technology Technical Support
Resume:
RUDOLPH J. DITONNO, JR.
Danvers, Ma 01923 ***********@*****.***
IT Management …. Operations & Planning …. Implementation / Support
Professional capable of defining, instituting, and executing strategies with respect to the management of complex information technology systems used in support of corporate planning, providing for tactical and strategic leadership of information technology professionals engaged in client/user support, installations and technical support, business operations and administration.
Summary of Qualifications
Technically trained management professional with extensive background in Information Systems Technology, System Administration, Network Management, Systems Configuration, installations, technical support and operations. Successfully defined and developed information technology initiatives in support of corporate planning, applications development/implementation. Managed the implementation and operational management of state-of-the-art mission critical applications. Able to apply leadership talent and technical knowledge to communicate effectively to both technical and non-technical personnel. Highly successful in meeting aggressive timeframes.
Experience
Vertex - Boston,Ma Contractor 1 month Dec. 2014
Help Desk Analyst – . support call center IT service desk for Vertex 1500 users local, plus San Diego,and UK and Europe. Landesk, Webex, Lync
HP / Pfizer - Andover, Ma. Contractor Jan. 2014 – Jul.2014
Project Leader - Large project of Deploying and Installation of HP printers throughout the campus. (6 buildings) Installed FMP (Follow Me Print) on many of the high end Multifunction printers. Adding card reader to these devices, which recognizes badge, when flashed and enables print release from any printer on campus.
Lahey Clinic – Burlington, Ma. Apr.2012 - Mar. 2013
Data Center Supervisor Supervise staff of 3 for overnight IT operations. Supported and updated Help
Desk ticketing using HEAT software. Monitored vast Data Center with a variation of Hardware such as IBM Z9 systems, HP and Dell Servers. Ran many Hospital applications via all of the common MS Windows7, 8, XP and Microsoft Office, Lotus notes, TCP/IP & Lan/Wan protocols
Raytheon. – Tewksbury, Ma May. 2011 – Apr. 2012
Project Leader – Lead efforts such as computer refreshes for hundreds of laptops at lease end. Justified helpdesk SLA tickets with BMC/REMEDY software. Captured insights and closing of HelpDesk tickets in remedy by their priority and SLA required time frame to ensure validity. Also, coordinated Web Conference Videos for the President, assuring all components were in place. Worked with HP and Lenovo computers. VPN, RSA security
Aecom ( Metcalf& Eddy) – Wakefield,Ma Aug. 1988 – May 2009
IT Manager - IT Manager from 2001-2009 – Managed staff of seven, 3 desktop, 2 programmer, 1 network engineer, and Helpdesk Administrator. Supported 300 local users and 700 remote users, with full cycle support, meaning, controlling our own print, file printer servers, all hardware,software and applications as required. Worked with Windows 2000,2003 XP. MS Office 2003, 2010, Citrix, Cisco, Oracle, Deltek, Active Directory, Exchange, RIM Blackberry, SQL Server. Worked closely with CFO on budgetary matters, mostly with Dell, and SUN systems. Trend Virus protection. GIS software, CAD, FTP protocol, Sharepoint. Wang VS Mainframes, Avaya phone systems
Education
Andover Business – Data Processing Associates degree 2 years
Oracle Training- Boston Ma. Systems Administration and backup recovery.
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