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Customer Service Manager

Chicago, IL
February 27, 2016

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Mr. Alan F. Kopca H: 708-***-**** Cell: 630-***-****

**** ***** ******** *******, ** 60459


A full time position utilizes my 30 years of exemplary customer service, leadership and organizational skills.


St. Laurence High School, Burbank, IL June 1986

Work experience

Home Depot January 2014 to Present

475 Schmale Rd Carol Stream, Illinois 60188 630-***-****

Manager: Kevin Lind

Freight Flow Supervisor/Department Head: Manage a crew of 12 to 15 employees. I am Responsible for opening and closing of the store. I use first phone to manage inventories. Use electric power jack, reach truck, slip, large fork lift and an order picker to down stock product and unload trucks.

Dominick’s Finer Foods November 1983 to December 2013

3243 W. 115th Street Merrionette Park, IL 60803 708-***-****

Manager: Shaun Novak

Night Crew Manager: Promoted to night crew chief position and for the next 20 years expanded my knowledge and learned to guide my co-workers. My responsibilities included carrying the store key, checking refrigeration, training, customer service, order writing and building displays. Operated a power jack, Forklift and a high lift. Keeping a safe, well-stocked and profitable store was my main goal. I managed a union crew of 20.

In my free time I enjoy fishing and the outdoors.

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