process, operations, and business analysis

Volunteering, Teamwork, Email

SAMUEL MUKAU

Charlotte, NC * 704-***-**** * ******@****.*** * www.linkedin.com/in/samuelmukau EDUCATION

Bachelors of Science in Systems Engineering and Management University of North Carolina at Charlotte, Charlotte NC Expected Graduation: May 2016 Minor: Mathematics

Major GPA: 3.4/4.0

RELATED COURSEWORK

Decision and Risk Analysis Engineering Management Lean Six Sigma System Design Project Management Total Quality System Human System Interface Operations Management Operations Research Production Controls System PROJECTS

Led a project where we had to reduce the cycle time between classes for students, using a Lean process and a DMAIC process

Worked with a team of 5 to improve the picking process of Legrand North America distribution center. Used Lean Six Sigma Principles to assess and identify improvements

Conducted a User Needs Analysis to develop a set of user requirements for an in-car organizing console SKILLS

Computer: Microsoft (SharePoint, Word, Excel, PowerPoint, Project, Access, Visio), Adobe Illustrator, MySQL, Minitab, C++ Language: English, French, Lingala

EXPERIENCE

Student Union, UNC Charlotte December 2015-Present

Lead of Training and Development

Responsible for overseeing student employee training & development programs and processes

Responsible for assessing employee performance, customer service standards, and addressing deficiencies through training and development

Conduct the final new employee evaluations giving final approval and authorization for employees to transition from trainee to employee status

Develop and oversee measures to recognize good employee performance and goal accomplishment Piedmont Natural Gas, Charlotte, NC May 2015 - July 2015

Safety Intern

Improved the effectiveness and user-friendliness of the safety department intranet page

Performed a root cause analysis on an incident that occurred

Redesigned the format of the safety audits and scoring sheet to increase effectiveness & efficiency

Created a video to increase safety awareness when it comes to pedestrians crossing an intersection

Assisted in creating safety hazard checklists and forms in order to increase safety awareness

Supported a Field Customer Service Representative and an Operations and Maintenance crew

Completed the NSC First Aid, CPR, & AED Course (Certified)

Completed the 30 hour OSHA Training Course in General Industry Safety & Health Student Union, UNC Charlotte

Building Manager May 2015 - Present

Manage the Student Union, 196,000 square feet Facility and oversee 4 student operations teams.

Knowledgeable and proficient on all operations tasks and responsibilities

Correct employee errors and provide immediate training to improve employees knowledge and practice of operations

Delegate tasks to the Production Crew

Lead Production Assistant Nov. 2014 - Dec. 2015

Oversee 13 Production Assistants

Communicate and resolve issues and conflicts among Production Assistants

Schedule Production Assistants using ShiftPlanning

Interviewed 42 Production Assistant applicants and hired 23 applicants

Train and conduct performance evaluations of 30 Production Assistants

Area Supervision, Quality Control, and Inventory ORGANIZATIONS & LEADERSHIP DEVELOPMENT PROGRAMS

Society of Systems Engineers, Member September 2014-Present Leadership Fellows, Graduate November 2015

Programs in Leadership and Organizational Training, Master Leader May 2015 Leadershape, Graduate May 2015

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