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Customer Service System Administrator

Dayton, OH
February 27, 2016

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Walter T Williams

Entry-Level Windows **** System Administrator

Dayton, OH 45406 - 937-***-****

I am seeking employment where I can use my love of computers and IT in a professional setting. I do not have any experience in the professional world however I have helped, repaired, builded and networked family and friends computers for years, since about 1998. I would like to use this experience along with my skills such as attention to detail, ability to learn new skills quickly and being dependable to contribute to the profitability in a professional environment.


Team Leader 3rd Shift

Caterpillar logistics - Clayton, OH - October 2014 to Present WareHouse Team Leader 3rd Shift

* Coordinating workflow

* Promoting cooperative team relationships

* Actively promoting safe work practices and procedures

* Establishing daily priorities, providing feedback to supervisory team on Associate performance

* Performing and/or coordinating the training of Associates on work techniques and promoting continuous improvement.

* Assists the Coach in: performing the material handling and warehousing functions required in inbound, outbound and other operational functions within the IPC.

* Working from a variety of source documents to verify quantities, count parts, fill orders, package parts, etc.

* Using machines for weighing, banding, wrapping, packaging, stenciling, etc.

* Maintaining related records or reports as required and resolving discrepancies where needed

* Operating computer terminals to access and update information for receiving, counting, and order processing via EWM/SPM, Lotus Notes, or Microsoft Office applications

* Performing and assigning housekeeping functions; using mobile equipment as required facilitating job functions

* Reporting defects and need for repairs on mobile equipment by following safety procedures

* Assisting the IPC Warehouse Associates in resolving various work related issues.

* Working with your peers across shifts to help eliminate issues, problems, or defects Temporary Worker / Production Worker at Honda in Anna Adecco USA - Anna, OH - June 2013 to January 2014

Work on the CVT (continuously variable transmission) Production line in the hard turn area, running four CNC machines. Cutting the Movable Drive Parts.

Administrative Clerk

LEVI STRAUSS & CO - Hebron, KY - May 2009 to November 2012 Perform basic clerical duties (copying, faxing, filing, sorting, addressing E-mails, counts and sorts documents).

• Perform light typing with the use of Microsoft office '97 (Word, Excel, and Outlook).

• Operate various business machines (copiers, printers, fax).

• Maintain records and process files for Trailers and Inventory Rework.

• Print Order documents, confirm shipments in Computer System, answer phones, interact with internal and external personnel and reconcile inventory.

Shipping & Receiving Warehouse Worker

• Pick / Pack orders in accordance with Shipping & Receiving regulations.

• Operated Lowboy, RC Truck & Lowboy 4000

Temporary Worker

Labor Ready - Dayton, OH - September 2007 to April 2009 Various Jobs

Floor Specialist / Housekeeper

Otterbein Retirement Home - Lebanon, OH - June 2006 to August 2007 Cleaned floors by sweeping, mopping and scrubbing them.

• Cleaned and polished walls, ceilings, windows, plant equipment and building fixtures using steam cleaning equipment, scrapers, brooms and variety of hand and power tools.

• Applied waxes or sealers to wood or concrete floors. Customer Service / Data Tier

Teleperformance - Fairborn, OH - March 2005 to May 2006 Assisted Sprint Customers with their cell phones hardware, software, and internet problems.

• Provided troubleshooting to resolve a wide variety of performance problems with the Sprint cell phones.

• Provided High quality, result-driven and prompt professional customer service and support.

• Assisted customer with billing concerns.

• Participated in Sprint Customer retention sales campaign. Quality Check / Group leader

R&L Carriers - Wilmington, OH - 2003 to 2004

Held local oversight over five employees

• Check PC components i.e. Touch screens, wires, scanners, screws and boxes for any problems.

• Finished and tested all MDT (Mobile Data Transient) computers coming off the assembly line.

• Loaded and unload the MDTs on to skids and on to the truck. EDUCATION

CompTIA A+, CompTIA Network+, MCSA

New Horizons Computer Learning Centers - Fairborn, OH 2014 to 2014

H.S. Diploma in Computer Science

Belmont High - Dayton, OH

1994 to 1998


Helpdesk, Windows Server 2012, Network Administrator, System Administrator, PC Repair, PowerShell, Networking



I have received a Certificate of Completion from New Horizons Computer Learning Centers for CompTIA A+

CompTIA Network+

Installing & Configuring Windows 2012 Server (20410) Administering Windows Server 2012 (20411)

Configuring Advanced Windows Server 2012 Services (20412)

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