Customer Service Manager

KATHRYN E. RAY

*** ******** ******, *******, **** 44657

330-***-**** (cell) *******@*****.***

CAREER SUMMARY

Professional Experiences Include:

* Customer Service/Office Manager

* Property and Casualty Insurance License

* Production Scheduler

* Operations Supervisor

* Inventory Control

* Root Cause Analysis/Corrective Action Coordinator

* Record/Document Control

* Presentation Skills/Experience

* Proficient in Microsoft Office, Excel, PowerPoint and Outlook

Gina McQuillan State Farm Agency, Salem, Ohio 2013

* Customer Service/Office Manager

* Claims Representative, Account Collections

COLUMBUS MCKINNON, Salem, Ohio 2010-2013

Production Scheduler

* Create, track and manage all work orders.

* Assist Production Supervisor in all necessary aspects of on time delivery

* Coordinate all product changes with Purchasing and Engineering

COLFOR MANUFACTURING, Minerva, Malvern, Salem Ohio 2006-2009

Materials Supervisor, Salem Operations 2008-2009

* Managed production count and sales records.

* Supervised hourly shipping associates.

* Managed correspondence with logistics companies and customer contacts.

* Preformed bi-weekly plant wide inventory counts.

* Created Excel spreadsheets to implement record retention

Quality Analyst/Lead ISO/TS Auditor, all three facilities 2007-2008

* Coordinated all internal and external quality systems audits.

* Documented and implemented all corrective actions.

* Lead monthly audit review meetings, and all audit training.

* Influenced cross-functional working groups to achieve necessary improvements.

* Successfully reduced external audit findings to ZERO.

* Increased audit volume by 50% and improved staff participation by 50%

* Assisted Colfor in obtaining new John Deere and Harley Davidson product lines

* Maintained all hourly and audit related training records.

Second Shift Production Supervisor, Minerva Operations 2006-2007

* Managed safety, volume, quality, discipline and maintenance in my assigned area.

* Assessed, coached and developed 40 hourly associates.

* Interacted with support staff to increase productivity.

* Ran monthly safety/environmental meetings.

LEAR CORPORATION, Grand Rapids, Michigan 1998-2006

Orientation Instructor 2000-2002

* Instructed a four hour new hire orientation course.

* Introduced quality, engineering, safety and shipping concepts.

EDUCATION

Bachelor of Science in Philosophy

Central Michigan University, Mount Pleasant, Michigan 1997

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