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Customer Service Management

Location:
Harrisburg, PA
Salary:
$50,000+
Posted:
February 27, 2016

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Resume:

PAUL TOWSEN

**** **** **** ****, **********, PA *7110 717-***-**** actp0c@r.postjobfree.com

PROFESSIONAL SUMMARY

Insurance professional with over 17 years experience in underwriting specializing in high net worth clients. Highly proficient in dealing with internal and external clients. Looking for a position in the insurance industry where I can utilize my skill set I acquired over my 17 year career.

SKILLS

*Customer service ski *Taking initiative

*Decision Making *Problem Solving

*Conflict Management *Training

*Time Management *Project Management

WORK EXPERIENCE

Personal Lines High Value Underwriter

September 2008 to current Nationwide Insurance, Harrisburg, PA

• Underwrote the highest volume of cases in the NERO Region (231) and bound 110 (42%) which shows a willingness to work with our agents

• Highest quality on the team (93%) and have had the highest quality the last 3 years

• Worked on special projects as assigned. Worked on a PC 9 project the last year and got off undesirable risk and got an increase in premium of $46,000 on the high value book of business. Worked on a Market Conduct project and increased agent effectiveness of complying with rewrite and request cancellation procedures by increasing compliance from 83% to 95%.

• Incorporate all skills as a personal lines underwriter learned over 17 yrs.

• Virtual mentor for associate underwriters in Columbus Ohio

Personal Lines Underwriter

January 1999 to September 2008 Nationwide Insurance, Harrisburg, PA

Customer Service Rep/Team Supervisor and Management Trainee

May 1992 to December 1998 P.H.E.A.A., Harrisburg PA & Enterprise Rent-A-Car

EDUCATION

Shippensburg University B.S.B.A in Accounting May 1992

CLAIMS EDUCATION

• Doing claims job shadowing in all claims departments

• Completed self-study claims IDrive courses online

• Completed NECZ Material Damage New Hire Training

• Completed 2 day Claims Center Training

• Complete Road Map MD Training

ACHIEVEMENTS AND COMMUNITY SERVICE

• Ready, Set, Lead leadership development program 2008

• Member of Diversity & Inclusion Committee 2009

• Volunteer with United Way Committees at work

• Volunteer for Nationwide Food Drive

• Active Board Member for Susquehanna Soccer Club

• Coach youth soccer and youth basketball



Contact this candidate