PAUL TOWSEN
**** **** **** ****, **********, PA *7110 717-***-**** actp0c@r.postjobfree.com
PROFESSIONAL SUMMARY
Insurance professional with over 17 years experience in underwriting specializing in high net worth clients. Highly proficient in dealing with internal and external clients. Looking for a position in the insurance industry where I can utilize my skill set I acquired over my 17 year career.
SKILLS
*Customer service ski *Taking initiative
*Decision Making *Problem Solving
*Conflict Management *Training
*Time Management *Project Management
WORK EXPERIENCE
Personal Lines High Value Underwriter
September 2008 to current Nationwide Insurance, Harrisburg, PA
• Underwrote the highest volume of cases in the NERO Region (231) and bound 110 (42%) which shows a willingness to work with our agents
• Highest quality on the team (93%) and have had the highest quality the last 3 years
• Worked on special projects as assigned. Worked on a PC 9 project the last year and got off undesirable risk and got an increase in premium of $46,000 on the high value book of business. Worked on a Market Conduct project and increased agent effectiveness of complying with rewrite and request cancellation procedures by increasing compliance from 83% to 95%.
• Incorporate all skills as a personal lines underwriter learned over 17 yrs.
• Virtual mentor for associate underwriters in Columbus Ohio
Personal Lines Underwriter
January 1999 to September 2008 Nationwide Insurance, Harrisburg, PA
Customer Service Rep/Team Supervisor and Management Trainee
May 1992 to December 1998 P.H.E.A.A., Harrisburg PA & Enterprise Rent-A-Car
EDUCATION
Shippensburg University B.S.B.A in Accounting May 1992
CLAIMS EDUCATION
• Doing claims job shadowing in all claims departments
• Completed self-study claims IDrive courses online
• Completed NECZ Material Damage New Hire Training
• Completed 2 day Claims Center Training
• Complete Road Map MD Training
ACHIEVEMENTS AND COMMUNITY SERVICE
• Ready, Set, Lead leadership development program 2008
• Member of Diversity & Inclusion Committee 2009
• Volunteer with United Way Committees at work
• Volunteer for Nationwide Food Drive
• Active Board Member for Susquehanna Soccer Club
• Coach youth soccer and youth basketball