Customer Service Information

Shaunice White

**** *. ****** **. *******, Il ***21 773-***-****

*************@*****.***

Career Objective

Career changing with a vision!

Genuinely driven to customer service satisfaction. A true problem solver, desiring to use my education and experience in meeting the needs to seniors and vulnerable populations, in a customer service environment, where satisfying the customer is of great important.

Professional Strengths

Excellent attention to the smallest and largest needs of people, problem solving to complete satisfaction

Expert multitasking variety of areas, making myself the most sought after and most valuable team member.

Efficient time management, project organizationally minded to complete multiple projects in a given day.

Professional Experience

Illinois Tollway Call Center Chicago IL, 10/15 to Present

Taking Incoming calls from Patrons attempting to manage there Ipass account.

Used Customer Service skills to assist patrons with online access

Used Data Entry Skills to Enter information into Customer Service Center, and Used the Violation database to locate information on Violations that individuals call regarding.

Add Funds to Account with Credit Card Information.

Typing, Microsoft Excel, Communication Skills

Effectively Keep records and notate all call information.

Redmons Towing, Elgin, Il 08/11 to 05/13

Dispatcher

Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests

Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors

Prepare daily work and run schedules

Data Medical, Hampshire, Il 04/06 to 09/10 Office Assistant

Processed co-pays

Maintain and update current information on Physician’s schedules ensuring that patients are scheduled properly

Review patient’s chart for accurate contact information, insurance information and paperwork update status

Responsible for incoming calls for medical appointments to determine urgency of appointment need; schedule patient appointments

Education & Certifications

Illinois School of Health Careers, Chicago, Il 8/2014

Patient Care Technician- Received Diploma- Highest Standing

All phases and levels of primary care for seniors

American Heart Association

CPR Certified 06/2013-06/2016

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