Customer Service Data Entry
Resume:
Diana Pendery
***** ***** *** *** ******, TX ****7
917-***-**** ***********@*****.***
EXPERIENCE
Dallas Employment Services
Robert Half Office Team Dallas, TX
Temporary Agency Assignments: Kimball Office, Hitachi Consulting, Remington Hotel
December 2015-Current
Performed general administrative duties: primarily answered and screened heavy volume of phone calls, greeted clients, scanning, e-mailing, data entry, and mail assortment.
Express Employment Professionals Fayetteville, NC
Temporary Agency Assignments: Cape Fear Digestive Diseases, Auto Zone, and Tekton Construction
June 2015-November 2015
Performed general administrative duties, primarily answered and screened heavy volume of phone calls, scanning, e-mailing, data entry, and mail assortment.
Manually audited files after computer entry to confirm accuracy.
Customer Service: committed to customer service with the ability to build relationships, resolve issues, and used tact and diplomacy to find common ground and achieve positive outcomes.
Assisted with HR department in employee recruitment and research.
Starbucks Coffee Company
Barista, February 2014-May 2015 Dallas, TX
Prepared and served beverages in a timely manner
Demonstrated excellent customer service and interaction with customers
Effective multi-tasking in a fast paced environment
Raised food and drink sales
City of Farmers Branch Dallas, TX
Front Desk Coordinator, September 2013-November 2013
Performed general administrative duties, primarily answered phone calls, and greeted residents and customers
Manually audited files after computer entry to confirm accuracy.
Starbucks Coffee Company
Barista, April 2012-August 2013 Dallas, TX
Prepared and served beverages in a timely manner
Demonstrated excellent customer service and interaction with customers
Effective multi-tasking in a fast paced environment
Raised food and drink sales
Texas Plastic Sign Dallas, TX
Office Manager, June 2008 – April 2012
Obtained landlord approval and city permits for compliance with orders from customers
Researched and resolved accounts payable and accounts receivable issues with both customers and vendors
Managed accounts payable and accounts receivable functions for sign manufacture, installation, and repairs
Substantially improved company bill collection rate
Prepared and entered invoices and aging reports
Updated and reconciled sub-ledger information to the general ledger
Performed general administrative tasks for office staff
LD Logistics New York, NY
Logistics Broker, July 2006 – March 2007
Brokered dry freight and produce loads both in the United States and Canada
Developed a rate system used to track inbound and outbound shipments
EDUCATION
Stony Brook University Stony Brook, NY
Bachelor of Arts in English Literature, May 2006
RELEVENT SKILLS AND TRAINING
Typing speed: 75 words per minute
Proficient in Microsoft Office, MAC OSX, and Internet research.
Fluent in Korean
Rarely been absent or late to work.
Referrals Upon Request.
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