Customer Service Management
Resume:
SHERRI SPEARS
**** ********* ***** *** *, Richmond, CA 94806
****************@*****.***
PROGRAM ASSISTANT
Resourceful Administrative professional with more than 6 years’ experience working in a non-profit agency. Developed operational policies and procedures, proficient in Microsoft Office, high volume data entry of Medi-Cal billable activities, and Fleet Management.
SKILLS SUMMARY
Fleet Management Proficient in PSP.DDR Systems IT Liaison
File System Management Facilities Support Support Program Staff
Program Projects Managed Medical Communications Office Management
Vendor Management Detail Oriented
PROFESSIONAL EXPERIENCE
Rubicon Programs, Richmond, CA August 2008 - Present
Mental Health Program Assistant
• Oversee compliance for fleet vehicle procedures and policies.
• Conduct monthly maintenance inspections of fleet vehicles.
• High volume data entry.
• Created and implemented policy to ensure fair and efficient distribution of food from food pantry.
• Train and supervise up to five summer youth staff.
• Provide reception support including answering phones and customer service.
• Contributed key sections to Receptionist Training Manual.
• Processed and submitted monthly client petty cash reports.
• Serve as site representative on company-wide safety committee.
Wollborg Michelson Oakland, CA January 2008 - August 2008
Executive Assistant
• Managed resident files for Property Management.
• Performed quality assurance on files in accordance with audit procedures and HUD regulations.
• Provided Administrative support to front line staff.
Alton Management Corp., Oakland, CAFebruary 2005 - January 2008
Executive Assistant
• Managed resident files for Property Management.
• Processed and submitted monthly rent revenue reports.
• Processed and submitted Payroll Submission Sheets.
• Submit invoices to Accounts Payable Department.
• Entered rent payments into database.
CERTIFICATIONS
Certified CPR Specialist: Rubicon Programs, Richmond, CA 2013 - Present
California Food Handler Certificate of Achievement: Food bank of Contra Costa & Solano County 2015 - 2018
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