Management Quality Assurance
Resume:
Bradford V. Martin, AIS
Mansfield, Massachusetts
actox2@r.postjobfree.com
www.linkedin.com/in/bradfordvmartin/
Professional Experience
Contract – Lead QA Analyst/Senior QA Analyst/Technical Writer 2014 to present
Wrote a 270+ page user manual for Narragansett Bay Insurance outlining the features available with their new web based Stingray Homeowner system. Document included screen shots and walkthrough of edits, requirements and instructions for entry of policies and quotes for the new system.
Cross browser tested Narragansett Bay Insurance’s new external web UI for Stingray Homeowner system. This system is used by both agents and insureds.
Insurance Subject Matter Expert for QA Team at Narragansett Bay Insurance.
Cross browser tested Delaware Life’s new Report Management System developed by IBM. Collaborated with Business Analyst on requirements, wrote test plan, test cases, executed test cases, reported defects, retested fixes, managed and facilitated User Acceptance Testing by Business Users. Collaborated with BA's on training materials developed for support.
End-to-end cross browser tested Delaware Life’s new Complaint Management System developed by I-sight. Utilized MS SQL Server 2012 to test back end data and extracts through front-end web UI. Executed tests focused on the verification of both the user interface as well as the Database. Wrote advanced SQL queries in validating test results and for troubleshooting.
Analyzed FM Global’s financial reports and verified output formats and data matched client requested enhancements.
Hanover Insurance 2004 to 2013
QA Lead/Senior QA Analyst
Facilitated SDLC end to end testing of the Policy Admin/Underwriting/Policy Rating Engines including: test design, test planning, test requirement analysis, test documents and defect management to test closure. Ensured that testing activities verified applications met business requirements and systems goals, fulfilled end-user requirements, and identified existing or potential issues. Reported test progress, test results, and other relevant information to project stakeholders and management.
Led and managed local resources on behalf of Offsite Coordinator and reported results to Coordinator. Managed QA Team and meetings in Coordinators absence.
Saved Hanover agency/customer goodwill and prevented the need to reissue thousands of policies by ADHOC testing the output issued by the newly introduced auto/home policy writing system. Identified a critical bug by testing outside the QA scope leading to a promotion and bonus for this above and beyond effort. I am a solutions oriented, hands-on self-starter with over fifteen years of experience.
Led configuration team that setup QA tester user roles, logins and passwords on application web portals.
Exceptional collaborator/team builder, able to bridge cross-functional team interests, lead on/offshore groups and interact directly with customers/vendors.
Developed business requirements from a business/Senior Operations Analyst’s point of view. Collaborated with Business Analysts to create complete and testable requirements. Suggested enhancements for projects as believed necessary. Linked test cases and defects to applicable requirements in Quality Center to show coverage. This effort established the test approach for the QA effort.
Wrote Knowledge Transfer Documents at projects end for future QA/Business User efforts. These were technical documents outlining the changes, enhancements or introduction of software/systems.
Managed the Change Control process for any project requirement revisions for the QA Team. These were revised business requirements based on stakeholder needs.
As a Subject Matter Expert cultivated and disseminated knowledge of both quality assurance best practices and Insurance for Employee and Offshore resources for the QA Department.
Collaborated with software/systems personnel including Business Analysts, Developers and Project Management on integration, system, unit, load, UAT and regression testing.
Cross browser tested both Agency focused systems responsible for issuing auto, homeowners and umbrella policies, as well as, Customer focused systems that are used to review policies, billing and make payments.
Analyzed formal test results in order to discover and report any defects, bugs, or ambiguities. Reported and managed project defects in Quality Center for the global QA Team.
Authored and executed test scenarios in collaboration with developers and stakeholders in the appropriate timeframe required based on both Agile and Waterfall methodologies.
Contract – QA Analyst/Technical Writer 2001 to 2004
Wrote training materials for Policy Tec on Microsoft Outlook, used by their trainers.
Developed business requirements for Applied Systems, Inc. developers, who were writing Insurance Company management and policy writing systems. Wrote requirements including rating, screen, underwriting and forms for the auto, homeowners and dwelling fire product lines. Performed quality assurance testing for their product, making sure it met their customers’ needs. Tasks included writing business requirements, edit creation and validation, data mapping, data validation and rate verification.
Trainer for AMS Services, Inc. Trained agents in 12 States, from Maine to Florida, in the use of the Personal Lines rating software. Demonstrated and trained agents on the use of the Automobile, Homeowners and Windstorm product lines.
QA Analyst with Allmerica Insurance working on the Umbrella, Watercraft and Underwriting Engine projects. Led onshore resources for the offsite Testing Coordinator and reported results daily. While doing this also acted as a Business Analyst and lead two team wide meetings discussing screen development.
Prior Experience - including Senior Operations Analyst
As a Home Office Senior Operations Analyst analyzed data on a state, territory and regional basis. Reported results to Senior Management at CGU Insurance. Actively involved in the pricing process for PL Insurance including Automobile, Homeowners and Umbrella for multiple states. Analyzed data for profitability and growth using various available reports generated on a monthly, quarterly, 6 month, 12 month and 12 month moving basis.
Education
University of Rhode Island, South Kingston, RI
Bachelor of Science- Major in Management Science
Achievements
Experience with writing and executing advanced MS SQL Server 2012 queries.
Experience running QTP automation for projects as well as maintaining data used.
Acted as Subject Matter expert for Hanover QA Department.
Led configuration team that setup QA tester user roles, logins and passwords on application web portals.
Wrote in depth Knowledge Transfer Documents for QA projects at Hanover Insurance.
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