SUNITA HARPALANI

* ******

Way,

Apt.

*,

Roseville,

CA

95747

Phone:

(916)

472- 9895

Email:

actowp@r.postjobfree.com Education

MOUNT

CARMEL

CONVENT

High

School

Pune,

India

Completed

April

1983

Professional

Summary

• Customer

Service

• Sales

• Retail

Management

• General

Management

Languages

English:

Native

Hindi:

Proficient

Sindhi:

Proficient

Lao:

Elementary

Proficiency

Skills

&

Competencies

• Sales

• Microsoft

Office

• Medical

Insurance

• Team

Management

• Claim

Entry

&

Payment

Posting

• HIPAA

Compliance

• Online

Claim

Submission

&

ERA

Travel

and

Interests

• Visited

5

countries

including:

India,

Thailand,

Laos,

Hong

Kong,

United

States

• Experiencing

foreign

cultures

• Interior

decorating

soft

Professional

Experience

MAXIMUS

Folsom,

California

U.S.A

Customer

Service

Representative

II

October

2015-

Present

• Attend

100

to

150

calls

daily

for

all

forms

of

inbound

and

outbound

contacts

by

providing

responses to

all

client

questions

and

concerns

while

also

referring

callers

to

appropriate

supervisors,

county

or state

representatives

• Refer

beneficiaries

with

status

of

enrollment/disenrollment,

medical

exemptions

and

waivers

• Process

enrollment

and

disenrollment

in

accordance

with

set

policies

and

procedures

• Respond

to

research

requests

generated

from

CSR

employees

• Maintain

updated

knowledge

of

the

HCO

program,

its

policies

and

procedures

including

additional policies

adopted

by

corporate,

the

project

and/or

clients

• Maintain

knowledge

of

contract

compliance

provisions

and

the

HCO

program

quality

manual RASHMI’S

JEWELLERS

Vientiane,

Lao

P.D.R. Sales

Manager

August

2011- June

2015

• Restructured

the

inventory

management

system

which

improved

cost

&

time

efficiency

• Understanding

of

customer

requirements

from

various

segments

(regular

&

VIP

clients)

to

ensure client

satisfaction

with

the

designs

and

quality

• Improved

in- store

jewelry

displays

to

improve

visibility

and

designed

seasonal

and

monthly promotional

displays

• Developed

and

conducted

a

comprehensive

training

program

for

the

store’s

sales

team

on communication,

sales

techniques

and

attitude MEDICO

OF

SOUTH

CAROLINA

Columbia,

SC

U.S.A. Account

Manager

September

2005- April

2011

• Responsible

for

billing

and

coding

of

hundreds

of

patients’

data

using

the

internal

software,

Practice Management

Software

• Led

billing

and

payment

posting

systems,

patient

insurance

verification

exercises

for

all

specialties on

a

day

to

day

basis

• Created

and

set

up

client

insurance

plans

within

the

proprietary

software

• Identified

and

resolved

incorrect

payments,

EOB

rejections

and

other

issues

with

unpaid

claims.

• Conducted

revenue

cycle

management

to

identify

and

resolve

issues

related

to

billing,

coding

and the

billing

procedures.

• Interfaced

with

clinic

staff

on

billing

and

coding

issues

• Interfaced

with

patients

on

billing

questions

via

customer

service

helpline BABIES

R’

US

Columba,

SC

U.S.A. Cash

Auditor

August

2003-

May

2005

• Responsible

for

regular

transaction

audits

to

ensure

all

cash

received

is

recorded

in

the

ledger correctly

• Responsible

for

ensuring

all

cash

disbursements

are

properly

authorized

and

recorded

• Ensured

the

cash

balance

matches

the

cash

on

hand BENTLEY’S

LUGGAGE

&

GIFT

Columbia,

SC

U.S.A. Sale’s

Associate

January

1998-

April

2001

• Exceeded

weekly

target

of

sales

from

25,000

to

40,000

per

week

• Provided

personalized

assistance

to

customers

to

make

sure

to

enhance

their

shopping

experience

• Worked

with

a

team

of

5

to

consistently

upgrade

visual

merchandising

for

seasonal

and

promotional displays

MATESHWARE

STORE

Columbia,

SC

U.S.A. Sales

Manager

August

1995-

December

1998

• Responsible

for

purchasing

and

selection

of

merchandise

to

be

displayed

and

sold

at

clothing exhibitions

and

shows

• Managed

alteration

requests

and

custom

design

orders

• Managed

store

cash

and

accounting

processes References

Available

Upon

Request

Contact this candidate