Customer Service Medical

Healthcare professional with over ** years of experience in oncology medical offices, medical centers, and specialty physician’s offices. Excel in front desk reception, verifying insurance, and customer service. Strong interpersonal skills, well organized, with demonstrated ability to multi-task.

Skills

Multi-Line Phones/PBX

Medical Records Management

Scheduling Appointments

Hospital Admissions

Type 30-35 WPM

Internet Research

Customer Service

Electronic Records

MS Word Office

Insurance Verification

Chart Updating

Co-Payments collected

Skilled in handling elderly population Knowledgeable with Diabetic Supplies & Medical Terminology

Professional Experience

Medical Front Desk: Sep 2014 – Feb 2015 AARP Foundation Work Program, West Palm Beach, FL

Utilizing my experience to communicate with people for medical assistance

Providing excellent customer service with exceptional people skills

Helping people to fill out their registration and insurance forms

Guiding people to the proper department according to their medical needs

Assisting with various activities offered to patients at the facility.

Care Giver / Home Hospice: May 2010 – September 2015 Delray Beach, FL

Scheduling doctor appointments, running errands. Dispensing medications and insulin intake according to doctor recommendations.

Managing finances and all banking needs with excellent organizational skills

Assisting with everyday personal care

Preparing healthy meals

Medical Office Specialist: Apr 2009 – Jan 2010, Temporary Employment, Boynton Beach and Delray Beach, FL

Handled 75-100 daily incoming calls on a 8-line phone system, offered a customer friendly greeting, scheduling various outpatient diagnostic tests for patients and promptly routed calls to proper party.

Represented friendly and competent image of doctor’s office in a high profile environment. Check in check-out patients, verifying insurance eligibility.

Organized medical records and charts which allowed for the office to run more efficiently.

Medical Administrator: 2001 – 2008, East Valley Hematology & Oncology Medical Group, Burbank, CA

Performed front desk reception at a busy, high volume medical practice, representing 5 doctors.

Verified insurance eligibility, assisted patients with understanding their coverage for benefits. Handled over 100 daily incoming calls on a 10 line phone system, Check in check out patients, Faxing Rx prescriptions for patients medication back to the pharmacy.

Scheduled MRI’s, CT scans, PET scans, mammograms, surgical procedures and other diagnostic appointments, and patient registration.

Authorization forms filled out for medical necessity for procedures which were required.

Education

Manchester Community College, Manchester, CT - Associates Degree

References available upon request.

Contact this candidate