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Customer Service Sales

Appleton, WI
February 25, 2016

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Melissa Farvour


OBJECTIVE: To obtain a career opportunity in a professional business setting where I can use my managerial, organizational, finance and sales skills, along with my business degree, to gain personal experience and benefit my employer.


As a dedicated employee, I possess and am able to contribute the following:

*Excellent interpersonal communication and customer service skills

*Sales skills that meet and exceed quotas and expectations

*Marketing management and utilization of social media

*Capability in handling multiple tasks under stressful circumstances

*Outstanding organizational skills

*Willingness and flexibility to work and contribute as a dedicated team player

*Professional phone and office skills

*Profound ability to grasp new concepts and procedures quickly and efficiently

*Self - determination and motivation to manage and maintain several office branches by myself, along with the history to prove it

*Thorough mortgage broker/loan origination training and licensing under Section 224.72 of the Wisconsin Statutes, along with successfully completing and passing the loan originator's exam set by the WDFI

*Proven professionalism and success in a commission-based sales environment

*A personally established network of clients

*Nursing skills that allow me to work in and out of clinical and home settings


*Business Management

*Loan Origination, both personal, mortgage, and auto

*Mortgage Processing and bookkeeping, producing reports

*Marketing for new business and for business growth

*Building and nurturing client and realtor relationships

*Training other staff

*Counseling clients on different loan products available

*Collections, both personal and business

*Nursing skills including medication disbursement certification, surgery assistant, stomach tube feeding, catheterization, special needs diet/nutritionist, hospice and home care.


Kolosso Toyota, Sept.2015 to Present

3000 W. Wisconsin Ave.

Appleton, WI 54914

*Finance Manager

Caring Bridges/Mayflower Hospice/Matthews of Appleton April 2015-Sept. 2015

2999 W. Spencer St. Suite 2060

Appleton, WI 54914

*Visiting/Clinical Nurse Specialist & Nutritionist

R Masterminds Oct 2014-April 2015

Virtual Office, Online only

*Business Coach/Marketing Specialist

Sun West Mortgage Aug 2014-Oct 2014

5711 Montevideo Lane

Abrams, WI 54101

*Loan Originator, Hired specifically to be an Appleton Branch Manager

ID: 1154816

Silver Stone Mortgage April 2014-Aug 2014

650 N. Westhill Blvd.

Appleton, WI 54914

Loan Originator, Wisconsin NMLS License ID: 1154816

American Lending Solutions, LLC Sept 2013-March 2014

N474 Suite J Eisenhower Dr.

Appleton, WI 54915

Loan Originator, Wisconsin NMLS License ID: 1154816

Self Employed Sept 2012-Sept 2013

Addresses and contact information unavailable at this time due to privacy rights and laws.

Private Family Consultant, Nutrition Specialist/Gourmet Cook, Autistic Therapist/ Nursing Support

Convergys Corporation April 2012-Sept 2012

W6280 Aerotech Drive

Appleton, WI 54914

Sales Agent/Customer Service Support Specialist II

Network Funding Jan 2012-April 2012

1345 W. Mason St.

Green Bay, WI 54934

Mortgage Processor

Wells Fargo Oct 2010-June 2011

3003 W. College Ave.

Appleton, WI 54914

Mortgage Processor, Compliant Material Handler

Integrity Financial Nov 2003-July 2007

World Financial Group

2295 Continental Drive, Suite B

West Bend, WI 53095

Independent Loan Originator


Appleton North High School, graduated in 1997

5000 N. Ballard Rd.

Appleton, WI 54915

High School Diploma

Nursing Apprenticeship, G.P.A. 3.79

Fox Valley Technical College, 1995 and 1996

1825 N. Bluemound Dr.

Appleton, WI 54914

Nursing Degree, including State and Federal Certification

Nursing Apprenticeship, G.P.A. 3.79

Mortgage Broker/Loan Originator Training and Licensing, under Section 224.72 of the Wisconsin Statutes, with the seal of approval by the State of Wisconsin Department of Financial Institutions I also passed the national exam to be licensed in other states in January 2014 NMLS ID 1154816

Univeristy of Phoenix, October 2009 to Present

P.O. Box 29887

Phoenix, AZ 85038-9887

Associate degree in Foundation of Business, with an emphasis on Finance

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