Customer Service Manager
Resume:
Britton Mouser
Mustang, OK 73064
actooz@r.postjobfree.com
February 25, 2016
Dear Supervisor,
I am glad I found the opportunity to talk to you about the position. This position is a great opportunity for me to demonstrate my qualifications and exemplary skill in customer service, quick problem solving and communication skills.
I went to UCO and studied Mass Communications/Broadcasting. The telecommunication side of the degree fits well into this position. I also have some other great career experience:
Concentrated on broadcasting and interacting with people
Persuasive communication with customers telephonically
Excellent customer service skills with over 10 years experience
Organizational skills for office environment
I graduated from University of Central Oklahoma with a Bachelors Degree in Broadcasting/Mass Communications. I have interned in the Broadcasting field. I have also worked on the college radio station. I have worked at many different customer service locations such as banks, video stores and call centers.
I would greatly appreciate this opportunity and your consideration of my qualifications. Please call me anytime at 405-***-****. Thank you again for your consideration.
Respectfully,
Britton Mouser
Enclosure: Resume
Britton Mouser
1125 W. Johnathan Way
Mustang, OK 73064
Work Experience
Chickasaw Nation Industries October 2014 – Present
Norman, OK
Job Title: Senior Records Management Clerk
Prepare Documents to be Digitized
Scan Documents into System for Digitization
Quality Assurance of Scanned Documents
American Cancer Society April 2014 – June 2014
OKC, OK
Job Title: Batch Associate (Seasonal)
Process Donations into ACS Database
Extract Directly Mailed Donations/Prepare for Deposit
Process Return to Sender Solicitations
AT&T May 2012 – November 2013
OKC, OK
Job Title: Customer Care Representative (Call Center)
Assist Customers with Phone Issues
Adjust and Address Billing Inquiries
Suggesting and Educating Customers on Device Options/Sales
Intrust Bank Dec. 2010 – May 2012
OKC, OK
Job Title: Retail Teller
Manage Customer Deposits and Withdrawals
Balance Vault and System
Close and Open Branch
Hastings Jan. 2010 – Dec. 2010
Yukon, OK
Job Title: Front Counter Team Leader (Customer Service Manager)
Manage the Front Counter
Complete Inventory of Store
Manage Crew
Education University of Central Oklahoma
Edmond, OK
Bachelor of Arts: Communications & Broadcasting – (Dec. 2011)
Internship 98.9 KYIS FM- Oklahoma City, OK – (September-December 2010)
Jack And Ron Morning Show
Cumulus Media
References
Angela Woost, Bank Manager, Intrust Bank
Kristine Hard, Training Manager, AT&T
Jack Elliott, Radio Personality, Cumulus Media
Karen Canada, Quality Assurance Specialist, Chickasaw Nation Industries
Contact this candidate