Customer Service Sales

Yvonne James

Savannah, Georgia *****

912-***-****

********@***.***

OJECTIVE

To secure a position that will fully utilize my training and experience for professional growth and advancements.

QUALIFICATIONS SUMMARY

Administrative Support professional experienced working in a fast pace-environment demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Detailed-oriented: able to multi-task effectively. Capabilities include:

• Customer Service & Relations • Filing & Data Archiving

• Accounts Receivables • Computer Operations

• Telephone Reception • Problem Solving

Experience Highlights

Administrative Support

•Type letters to send to the FAA for STC’s approvals, type STC’s certificates, faxing documents to different departments, scanning STC’s package to electronic folders, scanning documents for the engineering department, assigning projects to Certification Specialists, assisting other DAS employees when needed

• Typed legal notices, funeral notices, memorials & cards of thanks of deceased family members

• Entered carrier’s payment’s and dealer’s return, dispatched complaints to Dealers and Managers

• Provided telephone support; resolve customer problems for newspaper & personnel service.

Customer Service & Reception

• Demonstrated ability to maintain composure and work effectively in a fast-paced environment.

• Managed customer relations and provided exemplary service to all customers.

• Provide accurate information to guests in a courteous manner; fill all reasonable guests’ requests or requirements; anticipates guests needs.

• Keep senior management well-informed of any guest’s problems or complaints and action taken

Inside Sales

• Typed Classified ads for newspaper

• Typed and organize display ads for newspaper

• Called or visited different companies to bring in new business

Management & Supervision

• Working knowledge of labor & employment laws

• Recruiting, interviewing, selecting & assigning qualified temporary & permanent office personnel to & exceed client’s needs.

• Orientation temporary associates to client’s procedures, work environment as well as company polices & procedures, counseling temporary associates, evaluate their performance, conduct & terminate temporary associates.

• Management skills and develop clients relationship.

• Payroll

Employment History

Call Center Agent, Onbrand24, Savannah, Georgia, 09/2015 - Present

Reservationist, Inn at Ellis Square, Savannah, Georgia, 05/2011 – 07/2015

Customer Service Rep, True Blue (Labor Ready), Savannah, Georgia, 07/2009 – 05/2011

Administrative Assistant, Kelly Service (Gulfstream) Savannah, Georgia, 6/2007 – 05/2009

Staffing Coordinator, J.A. Stewart Management, Savannah, Georgia, 03/2005 – 06/2007

Staffing Coordinator, Temporaries Unlimited, Savannah, Georgia, 05/2004 – 03/2005

Staffing Coordinator, Chatham Personnel, Savannah, Georgia, 10/2000 – 05/2004

Classified Inside Sales Rep, Savannah Morning News, Savannah, Georgia, 06/1990 – 10/2000

Education

Capella University, Pursuing a BS in Human Resources, 05/2009 - Present

Express University, Scholar Certificate for Inside Sales, 2005

Draughon’s Junior College, 1978-1980

Savannah Vocational Technical School. 1978-1978

Contact this candidate